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Customer Service Administrative Assistant

Location:
Killeen, TX, 76549
Salary:
Open
Posted:
February 24, 2020

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Resume:

DYONNETTA WHITE

**** ******** ** *******, ** ****9 · 260-***-****

adbyw6@r.postjobfree.com

I am looking to secure an opportunity to work in the Human Services field while utilizing my education, skills, training and experience.

EXPERIENCE

JUNE 2017 – JUNE 2019 FORT WAYNE, IN

PROGRAM MANAGER/ADMINISTRATIVE ASSISTANT, Sky point social service, llc

Receive and performed administrative duties which included incoming/outbound calls for the care of my consumers. Supervise and coordinate client care with referral sources, interdisciplinary teams and employees while maintaining a high standard of quality services. Assisted Sky Point (a new waiver provider) receive and maintain CARF Accreditation as well as establish policies and procedures vital to the field complying with Indiana state regulations. Responsibilities include developing and maintaining functional goals for individuals in their care, as well as meeting with families to provide progress updates and to answer questions. Other responsibilities include handling all required insurance paperwork for the individuals in their care. Provided customer service duties by verifying Medicaid & Medicare eligibility and Social Security benefits. Scheduled physician visits and coordinated transportation to all scheduled appointments.

AUGUST 2013 – JUNE 2017 FORT WAYNE, IN

PROGRAM COORDINATOR/ ADMINISTRATIVE ASSISTANT, Help at home, inc

Receive and performed administrative duties which included incoming/outbound calls for the care of my consumers . Supervises and coordinates client care with referral sources, clients and employees, all while maintaining our high standard of quality services delivery. Coordination occurs through constant supervision of employees, assessments with clients, and ongoing communication with referral sources.

Responsibilities include developing and maintaining functional goals for individuals in their care, as well as meeting with families to provide progress updates and to answer questions. Other responsibilities include handling all required insurance paperwork for the individuals in their care. Provided customer service duties by verifying Medicaid & Medicare eligibility and Social Security benefits. Scheduled physician visits and coordinated transportation to all scheduled appointments.

SEPTEMBER 2009 – AUGUST 2013 FORT WAYNE, IN

SUPPORTED LIVING MANAGER/FAMILY SUPPORT, Anthony wayne services

Coordinate and manage the operation of Supported Living Homes. Supervise staff and provide a meaningful day for the clients. Assisted the Program Coordinator in supervising, supporting and training Peral Assistants to ensure quality of services provided and the health and safety of the individuals served. Responsibilities include developing and maintaining functional goals for individuals in their care, as well as meeting with families to provide progress updates and to answer questions. Other responsibilities include handling all required insurance paperwork for the individuals in their care. Provided customer service duties by verifying Medicaid & Medicare eligibility and Social Security benefits. Scheduled physician visits and coordinated transportation to all scheduled appointments.

EDUCATION

SEPTEMBER 2004

ASSOCIATES IN HEALTH CARE MANGEMENT, Ashworth College

Graduated with a 4.0 GPA and am currently working towards my bachelor’s degree in Healthcare Management.

SKILLS

Managing multiple case loads according to each client’s individual support plans

Creating and maintaining client schedules

Working shifts as needed

On-call rotation/supervision

Attend quarterly and annual client meetings

Conducting drop-in client visits

Creating and completing client monthly reports

Completing and auditing billing/payroll

Conducting new staff orientation

Conducting on-going staff/client trainings

Create client/staff files and Program Books

Assist director with implementing company policies and procedures

Create documents and safety standards for CARF survey/certification

Completing billing justification/under justification reports

Create/write/update risk plans

Reporting and filing incident reports

Attend and conduct new client meet and greets

Coordinate care with client’s case managers, parents/guardians, behavior consultants and other team members

Cash handling

Inventory checks

Handle complaints/issues to maintain high client/staff satisfaction levels

Attended provider/marketing events

Assisted clients find and maintain community jobs/volunteer opportunities

ACTIVITIES

Throughout my career in the human services field I have dedicated extra time in gaining and maintain certification relevant to the field.

Certified Assisted Living Manager

Certified Orientation Administrator

Certified Brain Injury Specialist

Certified Adult and Infant CPR and First Aid Instructor with the American Red Cross

Assisted in preparing for, receiving and maintaining a 3-year CARF Accreditation on 1st attempt with Sky Point Social Services, LLC

Professional Assault Response Training

Certified Nurse Assistant

Along with these work certifications, I am the current Treasurer for my church organization. I also helped develop and maintain a community food bank out of the church as an on-going community outreach program.



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