Karin Francis

adbyw5@r.postjobfree.com

**** ******* ****

Cincinnati, OH 45231

513-***-****

SUMMARY

Career reflects more than 20 years of experience in client support and administration services, with a primary focus on client support; I thrive in an environment offering opportunity resolving concerns, as an independent producer or within a team.

COMPUTER USAGE & SOFT SKILLS

Microsoft Excel, Word, Outlook

Team Member or Independent Producer

Professional demeanor

RECENT WORK HISTORY

Cashier Lowes Home Improvement Cincinnati, OH 10/17-06/18

Provided sales transactions in a retail store:

Utilized empathetic skills to assist patrons

Interacted with customers regarding merchandise location

Resolved customer concerns using customer service skills

Butler County Representative SCSEP (Mature Services) Butler Co, OH

2011-2015

Facilitated training & testing for applicants seeking employment

Assisted applicant editing resumes

Provided liaison services for applicants with non-profit agencies

Scheduling Coordinator Reconstructive Orthopedics Fairfield, OH 2007-2010

Coordinated Patient appointments for seven orthopedic surgeons

Reviewed Patient database for demographics and insurance coverage

Incoming Call Center American Modern Insurance Group Amelia, OH

2002-2005

Provided resolution to Client concerns

Supported National client base with issues regarding their coverages

Gather details from clients for property damage and personal injury Claims processing

Employment Gaps: 2005-2007 Seeking employment opportunity

2015-2017