Fox Tower- Hotel Shift Manager
Resort Call Center Shift Manager
Special Events Manager
CASINO MARKETING EXPERIENCE
Player Development Executive
Sr. Casino Host
Special Events Coordinator
2012 - PRESENT
Responsibilities: • Investigate and resolve tenant complaints • Update and improve properties to increase return on investment • Ensure all work order and repair requests are processed in a timely fashion • Supervise and train property staff • Enforce property rules and regulations • Maintain property in a clean and safe manner • Interact with vendors to make sure that work is done in a timely, safe and effective manner • Diagnose building problems and find clear cost effective solutions • Manage capital projects throughout their portfolio • Tenant construction and fitouts for commercial office tenants • Contribute to annual budget planning with building level feedback • Adjust planning based on monthly budget to actual results • Follow up to make sure work is being completed in a satisfactory manner. • Arrange coverage of buildings by security. • Coordinate insurance and logistics for building moves and deliveries.
New York University
New York State: Real Estate License
CT State: Real estate License
Sawyer School of business
Certificate: Business Management
Sept. 1999- Sept. 2000
Kingsborough Community College
New York, NY
Major: Business Management
Sept. 1998- May 1999
LATAVIA R. FAHNBULLEH
As a Regional Sales Executive for Mount Airy Casino Resort I generated results by soliciting and securing business through a proactive, consultative sales approach, providing over $3 million in revenue, I independently and collectively lead sales processes in regards to assigning groups as well as effectively guiding customers through their experience on property. I was successful in strategically identifying solutions to meet customer goals and objectives, and utilize all available resources and property amenities to ensure maximum event and revenue capture from assigned customer base. I effectively cultivated and maintained relationships with key departments including but not limited to hotel, casino, credit, as well as additional stake holding personnel to enhance the overall business relationship with hotel. In addition I served as a resource for large, high-end event production in venue location/region as well as supporting teams as needed with guidance and training. I am highly experienced in maintaining organized client files with all details of the group’s requirements in addition to achieving assigned booking pace, rooms and food & beverage revenues.
I have a culmination of 10 years’ experience as a licensed Real Estate Agent in the state of Connecticut and New York stemming from 2002.. In my role as Hotel Manager/Special Events Manager & Coordinator for Foxwoods Resort Casino I operated to I proficiently lead and supports company initiatives, business strategies and core values.
REGIONAL SALES EXECUTIVE
Mount Airy Casino Resort Mt. Pocono, PA
Spearheaded site visits, walk through’s, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
Maximize revenue opportunity for assigned customers by creating effective strategies for per-event revenue growth, including upsell and cross-sell opportunities that ensure achievement of established revenue targets.
Created high-end, large event, advanced technology solutions for engineer department existing and potential customers.
Effectively collaborated with vendors and other stake holding departments/divisions of the company to capture and service events.
Displayed understanding of event cost structure and incorporated into solution designs according to established profitability guidelines.
Delivered World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various engineering team to supporting functions and departments.
With research and understand customer history and previous experiences, in order to create more personalized customer experiences.
Ensure all known opportunities are in CRM and completely accurate and updated at all times.
Ability to supporting the sales forecasting efforts from off-site/remote locations.
Planning events that yield profit, along with working directly with purchasing on budgets.
Monitor customer profitability, budget versus actual results, and comp levels in hotel, food & beverage.
Actively participates in Telemarketing: Focuses on driving productivity through managing outbound calls with regards to theoretical production, trips booked new customer development, profitability, and event contribution.
Microsoft Office Suite
Most Dedicated Woman in
North East USA
Best Female Player Development Executive
USA. Businesswoman Elite Awards-
Corporate America Magazine
7 yrs. Experienced
11+ yrs. Casino Marketing experience
18+ yrs. Administrative & Customer Service Experience
4+yrs. Oracle Hospitality
OPERA Property Management
5+ yrs. experience CRM
4+ yrs. Proficient in Delphi
Proficient in Quicken accounting system