Professional Summary

Skills

Work History

CHARLEASE MOORE

Knoxville, TN 865-***-**** adbyuv@r.postjobfree.com

Proficient Team Trainer adept at filling any team role and helping employees be efficient and productive. Well-versed in the latest products and procedures. Excellent communication and problem-solving abilities.

Quality-driven Team Trainer dedicated to maximizing team effectiveness. Skilled at learning new information quickly and adapting to changing conditions. Open and clear communicator with disciplined execution.

Hardworking Team Trainer knowledgeable about all areas of companies operations. Able to train and cross-train employees to meet business needs. Offering 20+ years' experience and dedication to team success.

Talented Team Trainer highly effective at building team cohesion by assisting members to provide high-quality service and understand all roles. Offering 20+ years of experience and adaptable, friendly approach. ering professional well-versed in guest services and food and beverage operations. Experienced in large-scale events, as well as intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase likelihood of repeat business. Friendly and helpful with prompt nature and willingness to work flexible schedule. Dedicated to top-quality service while maintaining efficiency and compliance with safe food-handling practices. Customer-oriented with excellent interpersonal and communication skills focused on guest satisfaction.

Inbound and outbound calling

Customer service

Customer support

Cross-functional team collaboration

Interpersonal communication

Quality assurance

Key holder experience

Training development aptitude

Order fulfillment

Service standard compliance

Complaint resolution

Credit card processing

POS systems expert

Multi-line phone talent

Sale expertise

Stock management

Money handling abilities

Team Trainer 12/2001 to Current

Education

Qualities

Panera Bread – Knoxville, Tennessee

Trained new employees in specific job requirements Demonstrated new products, procedures and techniques to employees Cross-trained existing employees in order to maximize team performance Provided management with feedback regarding employee performance and training needs Handled troubleshooting tasks and used methods to immediately rectify assembly line issues Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products

Mentored new employees by relaying information on company procedures, safety requirements and policies and delivered constructive criticism upon completion of job tasks Customer Service Representative 10/2019 to 01/2020 Knoxville Utility Board – Knoxville, Tennessee

Answered customer telephone calls promptly to avoid on-hold wait times Offered advice and assistance to customers, paying attention to special needs or wants Diploma

Austin East High School/Magnet - Knoxville, TN

+Punctual

+Efficient

+ Trustworthy

+Approachable

+Dependable

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