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Desktop Support

Houston, TX
February 24, 2020

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Andrew Ellis

281-***-**** Houston, TX *****


I am seeking a full-time position in an IT related field.


C. T. Bauer College of Business, University of Houston, Houston, Texas

Bachelor of Business Administration in Management Information Systems December 2019


MISSO- Management Information Services Student Organization August 2018 – May 2019


Kingsmill Resort, Internship May 2019 – August 2019

Worked alongside installers during a resort wide Wi-Fi upgrade to 1 GB speeds.

Successfully set up various IT elements needed to run an LPGA Tournament.

Managed logins for all employees that use computers through Active Directory.

Solved various IT problems experienced by employees and very rarely guests.

Deployed and broke down Micros Point of Sales Systems for different resort aspects.

Performed other miscellaneous IT tasks such as building data cables, minor server maintenance, installing APs, and tracing/repairing phone lines.

Blue Bell Creameries June 2013 – May 2019

Managed an Oracle database that displays current inventory levels of product on hand.

Worked alongside the money reception department while learning how to input sales into a POS system

Transferred and organize merchandises to its proper location

Learned the business aspects of shipping and receiving

Safely operated forklift and other warehouse equipment

Consistently met high standards for productivity

Volunteer Support Assistant, Management Information Systems August 2017– May 2018

●Conducted One on One tutoring sessions for students in Microsoft applications including Access and Excel.

●Managed hundreds of students in account registration and assignment completion via web portals.

●Cleaned and processed student data from Cengage Publishing platform to Blackboard integration online.

●Managed computer lab including issues of network, software, and updates for multiple MIS courses.


Programming Languages: Java, JavaScript, HTML, CSS, XML

Other Programs I Have Knowledge In: HotSOS, Active Directory, G Suite, Opera, Micros POS

Intermediate SQL skills in both Oracle & Microsoft server environments, design & management

Advanced Microsoft Office Suite Skills, including Excel, Access, PowerPoint, Word, and Outlook

Professional Client Communications, Multitasking & Time Management

Quality assurance, Accurate and Efficient Data Entry, Strong Attention to Details, Flexible and Adaptable

Leadership Abilities, Takes Initiative, Focuses on Objectives, and Stays Positive

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