Server
Resume:
CATHRINE MARCHBANK
**** ** *** ********, **, T*L 1A9 902-***-**** adbyt7@r.postjobfree.com
OBJECTIVE
Obtain employment as a server with a company that can use a cheerful and friendly personality and also looking to leverage my knowledge and experience.
SKILLS & ABILITIES
–Personable and hardworking with a desire to deliver an exceptional dining experience. Offering many years of experience and a great passion for the server industry. Proficient at establishing a rapport with management and staff through quality of service and personal interaction.
EXPERIENCE
DINING ROOM MANAGER, Silver Fox Entertainment Complex 2017 – 2019
Summmerside, PEI
Effectively coordinated daily restaurant management operations, resulting in greater productivity and higher levels of customer satisfaction.
Implemented a new POS system (TouchBistro).
Monitored the dining room and addressed customer concerns or wishes appropriately.
Interviewed, hired and counseled qualified wait staff.
Appraised staff performance and provided constructive feedback to improve overall productivity.
Attended weekly manager meetings, stayed on top of our food costs and labour costs.
EVENTS COORDINATOR, Silver Fox Entertainment Complex 2017 – 2019
Summerside, PEI
Planned, organized and executed all practical aspects of events i.e. catering, audio visual, room set up, staffing, security & cleaning.
Managed key support relationships with significant individuals and also identifying opportunities to up sell.
Provided clients with estimates on cost of events while building good client relationships.
Maintained liaison with caterers and managers and assisted with marketing initiatives and promotional activities.
SERVER, Carr’s Oyster Bar (Seasonal Restaurant) 2016 & 2019
Stanley Bridge, PEI
Worked with POS system to place orders, manage bills and accept payments.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Had full knowledge of beverage list and menu items.
Checked outgoing orders for quality and accuracy.
Documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Checked regularly with guests to make sure all theirs needs were met.
Kept excellent communication with kitchen employees.
SERVER, Ansons Restaurant 2014 – 2016
Summerside, PEI
Worked with POS system to place orders, manage bills and accept payments.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Checked regularly with guests to make sure all theirs needs were met.
Kept excellent communication with kitchen employees.
Enhanced operational efficiency by using slow periods to restock and clean.
EVENTS COORDINATOR (Bilingual position), La Belle Alliance 2007 – 2014
Summerside, PEI
Planned, organized and executed all practical aspects of events i.e. catering, audio visual, room set up, staffing, security & cleaning.
Managed key support relationships with significant individuals and also identifying opportunities to up sell.
Provided clients with estimates on cost of events while building good client relationships.
Maintained liaison with caterers and managers and assisted with marketing initiatives and promotional activities.
EDUCATION
Holland College – 2000 - 2002 – Charlottetown, PEI – Business Information Technology
Worked as a computer programmer with the Department of Education for 5 years .
Ecole Evangeline – Abrams Village, PEI – Grade 12 diploma
Graduated from a French first language school
REFERENCES
Phyllis Carr
Owner, Carr’s Oyster Bar
Tom Peters
Bar Manager, Silver Fox Entertainment Complex
Stacey Gauthier-Holmes
Co-worker, Carr’s Oyster Bar
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