Food and beverage supervisor

SUBIRA WAMAITHA MURI

Mobile: +974********

Email: ******@*****.***

OBJECTIVE

Dedicated to providing a pleasurable dining

With natural poise and a friendly demeanor.

PERSONAL CORE COMPETENCE

Ability to work effectively under minimum supervision

A strong passion to ensure customer satisfaction

Ability to meet deadlines and a keen sense of punctuality

Energetic, dedicated and highly motivated

Ability to multitask and a great team player

Detail oriented with strong time management skills

Diligence and dedication to work

WORK EXPERIENCE

SIDRA MEDICINE: May 2019 – Present

CATERING SUPERVISOR

Duties and Responsibilities:

Supervising staff to ensure high quality standards and presentations are met

Work with management and staff to ensure cost effective pricing and generate positive revenue from the events

Adequate knowledge of food services organization and operations

Maintain proper stock of all catering equipment

Assist with training, evaluating and supervising off all staff

Complying with all local laws and regulations

Handling employee issues and training

Communicating with guests and other employees or departments to ensure guests needs are met

Overseeing the presentation and serving of the food

Maintain high sanitation and safety standards in all catering storage rooms

Implement and ensure compliance of standard operating procedures

Managing administrative tasks including answering phones and emails

Providing support to both catering manager and food service associate

SIDRA MEDICINE: Dec 2017 – May 2019

FOOD SERVICE ASSOCIATE

Duties and Responsibilities:

Describe menu and diet in details to patients and provide recommendations when requested

Accurately relay various ingredients and cooking methods employed to patients

Put together meals for patients keeping in mind allowed nutritional values

Prepare food trays with items such as plates, flatware, napkins and condiments

Place trays in dumbwaiters or trolleys and physically push them through hospital corridors to assigned floors

Serve trays to patients in wards by placing them on tables

Collect food trays and dirty dishes and cart them back to the kitchen for washing

Assist in drying dishware, glassware and flatware

Coordinate with laundry services to ensure that clean napkins and tray liners are available on a constant basis

BOBS RIBCAGE: Apr 2016 – Aug 2017

WAITRESS

Duties and Responsibilities

Escorts customers to their tables and offer drinks

Presents the menu to customers, answer questions about it and makes suggestions if necessary

Informs patrons the restaurants daily specials

Take orders; serve food and beverages to patrons at tables

Ensures that customers are enjoying their meals

Describe and recommend wines to customers

Check their identification to make sure that they meet minimum age requirement for consuming alcoholic beverages

Collects the customers payments and prepares bills with itemized costs and appropriate taxes

Prepares and tidies the tables or counters making sure there is enough salt, sugar, pepper, cream, other condiments and napkins in every table or counter

Performs other tasks assigned by supervisor or manager from time to time

BENCH LOUNGE: Dec 2015 – Mar 2016

WAITRESS

Duties and Responsibilities:

Providing a warm welcome for guests

Receive food and drink orders from customers and enters information into the computer for transmittal to the kitchen

Prepare hot, cold and mixed drinks for patrons and chill bottles of wine

Serving dishes to customers at tables

Ensure timely delivery of all food and beverage items to customers

Understanding menu content and keeping up to date with any menu changes

Clearing cutlery and dishes away from tables

Ensuring the food service area is left clean and tidy once all the guests have left

Relaying, preparing and setting tables for the next guests

FREMMS INVESTMENT

CUSTOMER CARE AGENT

Aug 2012 – Jul 2015

Duties and Responsibilities:

Dealing with a large number of customers on a daily basis and ensuring complete satisfaction

Identify and assess customer’s needs to achieve satisfaction

Processing transactions such as withdrawals and transfers

Handling customer complaints promptly and effectively with minimal disruption to branch

Follow communication procedures, guidelines and policies

Running necessary security checks on customers when required

Keep records of customer interactions, process customer accounts and file document

Provide accurate and complete information by using the right method

EDUCATIONAL DETAILS

Certificate in Computer Skills – Sidra Medicine (Jan 2019)

Diploma in Cabin Crew – Regional Centre for Tourism and Foreign Languages (2010- 2011)

Certificate in First Aid – Regional Centre for Tourism and Foreign Languages (June 2011)

Kenya Certificate of Secondary School (KCSE) - Kiriaini Girls High School (2006 – 2009)

Kenya Certificate of Primary Education (KCPE) – Bishop Phillip Perlo Centre (1998 – 2005)

PERSONAL DETAILS

Date of Birth : 16 -01-1992

Marital Status : single

Nationality : Kenya.

Languages : Swahili and English

Religion : Christian

REFERENCE

To be furnished as requested

With my signature, I confirm that the information given in this profile is complete and accurate to the best of my knowledge and understanding.

SUBIRA WAMAITHA MURI

APPLICANT

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