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Customer Service Sales Representative

Crossfield, AB, Canada
February 24, 2020

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Brenda Scott

Box **** Crossfield, AB T*M-*S*


Highlights of Qualifications

Over 21 years customer service, self motivated, organized, passion for the outdoors, planning social and business events, enjoy keeping busy and I take pride in my work.

Business Venture:

Home based business

February 2003 to present

Scrap booking and Craft supplies

Selling of photo-Safe albums & supplies to over 150 customers, home classes & workshops, group presentations and organized weekend retreats.

Foothills Creamery

2015 to Present

Sales Representative (4 years)

Customer service, product knowledge, selling, travel, plan and coordinate events, meet with potential customers to educate them on product, business needs and equipment.

Calgary Co-op

1995 to 2016

Grocery Supervisor (4 years)

Customer service, training, scheduling, weekly price changes, ordering stock with EOS

machine, receiving & shipping, invoicing/claims, inventory control, product knowledge, building quality displays, merchandising with or without Plano grams, replenishing

shelves and dealing with client representatives.

File Maintenance Computer Co-coordinator (4 year)

Office work -Price integrity, file transfers, product knowledge, implementing price changes, multiple system/program knowledge ("DSIGN", Ticket Creator & ISS45) and other computer knowledge like GroupWise, Microsoft Word & Excel.

Grocery Utility Clerk (1 years)

Stocking, ordering, merchandising, price changes, promo ordering, invoices and claims

Health and Beauty Care Department Supervisor (8 years)

Customer service, training, scheduling, weekly price changes, ordering stock with EOS

machine, receiving/invoicing, inventory control, product knowledge, building quality

displays, merchandising with or without planograms, replenishing shelves and dealing

with client representatives.

Front End Cashier (approx 1 year) Part-time

Customer service, cash handling, finger dexterity, memorizing codes and product


Gas Bar Supervisor (1 year)

Customer service, training, cash handling, ordering, assist in the operation of an

efficient, safe and clean station

Mail & Stationery Clerk (2 years head office)

Processing orders for all Co-op centres and H.O., prepared out going mail (courier

shipments & Canada post), pricing & coding for accounting/inventory control, assembled

new employee kits, training & support to new or existing employees, printing and copying

of documents and padding forms, also provided reception coverage.

Service Manager (8 months) *position was extinguished

Maintain operational needs of store and staff members, managing & scheduling of 150

employees, situational leadership, conflict resolution amongst staff/customers, discipline,

recruiting (interviewing/hiring/HR) and department budgets.

Other Work History

RBC (Royal Bank of Commerce) (Part-time 8 months)

Customer Service Representative (CSR)

Front line customer service, cash handling, account managing, security trained,

computer knowledge and selling services to clients such as more suited accounts, Visa,

mortgages, GIC's and RRSP's, Client Confidentiality.

City of Airdrie-Genisis Place (part time 1 year)

Customer Service Representative: answering phone, registering patrons for facility use, managing all aspects of the front desk and fitness desk, sales, Cash handling and cash balancing.

Mariposa Limited May 1991-1995

Manager and Sales Clerk

Customer service, greeting potential customers, training staff, scheduling,

merchandising, payroll, stocking/invoicing, cash handling and EOD bank deposits.

Canada Safeway Limited

July 1990-May 1993

Variety Clerk/Health & Beauty Care Clerk

Customer service, replenished shelves, inventory and stock control, merchandise display



*Graduated from Crescent Heights High School - General Diploma 1990

*Microsoft Word, Microsoft Excel, GroupWise, First Aid, CPR and Water Safety.

Calgary Co-op Courses

Food-wise, #71-Performance Management, #80- Best Defence-Front line Loss Prevention, #112-Service Beyond Expectations, #123-Increasing Personal Effectiveness, #172- Successful Supervision, #202- Stress Managment, #210-Working and Communicating Effectively w/ Others, #221- Essentials of Management, #225-

Problem Solving: A Creative Approach, #275- Building and Leading a Winning Team,

Leadership & the One Minute Manager.


Softball, camping, crafts and yard work.

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