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Customer Service Front Office

Atlanta, GA
February 24, 2020

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Misty Davis

** **** ** ******, ** *****


Office Manager with experience providing administrative support to all staff

Adept at organizing meetings, managing, training and supervising staff, data entry and implementing processes and procedures that expedite work

Possess strong multi-tasking skills in a high energy fast paced environment with the ability to simultaneously manage various projects, schedules and staff

Professional, friendly, time efficient and easily adaptable to new systems and training

looking to relocate


July 2012-PRESENT

Office Manager/Sales, Woodstock Furniture Outlet

Managed scheduling and oversaw daily office operations of six administrative staff

Assisted sales staff and management with all needs, including but not limited to; interviewing potential administrative staff, making sure all supplies were stocked/ordered at the best prices possible, copying, faxing, emailing and filing documents, organizing/planning of special and promotional events

Trained all staff on computer systems, managing data, processing orders, financing and payments while maintaining confidentiality with sensitive documents and information

Developed office procedural guidelines in an easy to follow training manual to improve efficiency and understanding of processes, generated new documents as necessary

Prepared, processed and filed daily, weekly and monthly reports

Performed management of accounts receivables, bank/cash reconciliations with financial institutions, cash receipts, finance charges, billings, invoicing, purchase order and inventory verification and preparation of daily bank deposits

Researched account transactions, demonstrating a keen ability to recognize and resolve discrepancies as well as provide explanation as necessary

Answered, screened and redirected constant telephone calls with professionalism and efficiency

Liaison between management, employees and clients to ensure proper lines of communication, critical in addressing problems and issues requiring immediate attention and resolve

Served as go-to person for any administrative and operational related functions

After four years was promoted to sales where the experience has enabled success and top sales position/status

Provide excellent customer service, follow through and follow up, processing all my own paperwork/financing with accurate efficiency in a timely manner

Administrative Assistant, PRN Blue Flame Gas, Inc

Customer service in fast paced busy office with multiple phone lines and large customer base

account receivables/payables, scheduling/routing gas trucks to customer homes, data entry

Ordering supplies, filing, faxing, email documents

daily, weekly and monthly reports ensuring that the accounting numbers were accurate

Dental Assisting/Front Office Administration, Hiram Family Dentistry, O. Adedoyin, DDS

Customer service including assisting dentist in back and front office

Accuracy/documenting medical records, scheduling

insurance verification, financing, accounts receivable

Xrays, procedure setup, sterilization

Patient Registrar/Clerk, Physicians Immediate

Multiple phone lines, scheduling, accounts receivable as well as excellent customer service

Accurate medical record documentation/coding, insurance verification, data entry

Daily, weekly, monthly reports

Clerk II/Medical Records, Cobb Douglas Community Services Board

Medical coding/record keeping, data entry

Phone lines, scheduling patients, insurance verification

Accounts receivables, daily, weekly, monthly accounting reports

Documentation of minutes for meetings

In Home Mental Healthcare Rep, Douglasville Shannon Foundation

Responsible for mentally challenged individuals within a group home setting

planning/overseeing daily activities, meal preparation, medicine administration, hygiene upkeep, implementing routine, shopping for groceries and necessities and ensuring their overall safety and happiness while in my care

Documenting and record keeping of all activities, medicine, behavior and meals in medical charts with accuracy daily

Assistant Manager, Famous Footwear

Retail customer service, accounts receivables, daily, weekly, monthly reports, bank deposits

Hired, trained, oversaw and scheduled staff according to company needs

Receiving, stocking and inventory of merchandise


Chattahoochee Technical College GED 1999

Medix College Certified Dental Assisting II (GPA 3.93)

GA work Ready Exam (top scores in all categories)

State of Ga Clerk II Administrative exam

HIPPA, CPR, First Aide, Radiology, Blood Born Pathogen, Crisis Prevention Intervention,

Microsoft Word/Windows/Excel, Adobe, Lotus, Dentrix, array of Windows based POS/ scheduling systems

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