A highly skilled and goal-driven HUMAN RESOURCES PARTNER, with extensive experience in employee relations, workplace investigations, labor and employment law, new-hire orientation, training and coaching, organizational development, and program management. Leverages communication and forward-thinking skills to develop training that drives continuous improvement and executes unbiased investigations to identify and correct and discipline misconduct. A motivated and resourceful producer, who leads effective accommodation, safety, and salary negotiations, and strengthens employer-employee relations to enhance engagement and performance.
ZOVIO (FORMERLY BRIDGEPOINT), Denver, Colorado
Senior Employee and Business Liaison III, 2017-2020
Provided guidance to Senior Leadership and Client groups on all human resource and employee relations issues for business campuses located in Colorado, Iowa, Arizona and California. Advised management personnel on interpretation and application of company policies and procedures. Provided recommendations to Senior Leadership based on trends and issues to support effective business decisions. Displayed sound judgement, discretion and confidentially when working on complex employee related issues. Conducted investigations of internal complaints, including allegations of wrongdoing, violations of policies and ethics, and violations of Title IX and Title IV. Led employee relations and policy at senior level, collaborating with legal and management to respond to all HR legal actions.
• Led and drove company-wide programs and initiatives (workforce planning, organizational changes, employee engagement and inclusion) to support an employee base of 4,000-plus across the enterprise.
• Rolled out outreach programs and measures with leadership to deliver continuous improvement through training for manager-level employees.
• Developed and maintained Human Resources SOPs, templates and FAQs to support client groups.
• Proactively worked with leadership to improve workplace culture, which resulted in a reduction of overall employee complaints by over 70%.
• Experience working as an effective partner with all levels of the organization.
BRIDGEPOINT EDUCATION, Denver, Colorado
Senior Employee Relations Representative II, 2014-2017
Delivered guidance on employee relations issues. Collaborated with groups of employees, managers, directors, and divisional vice presidents across a variety of tasks. Advised management on interpretation and application of organizational policies. Conducted investigations and assisted in resolution of specific disciplinary and grievance cases, including acting as arbiter between employee and manager. Executed formal consultation procedures on a variety of issues, as required by law. Guided others on proper procedures for negotiations and special regulations relating to employment, salary agreements, and workplace accommodations. Supported and reviewed all management-submitted requests for disciplinary actions. Ensured grievance and disciplinary proceedings complied with company policies.
• Nominated for “Peer Recognition” Award in 2018.
• Recipient of “Impact” Award in 2016 for organizational contributions.
BRIDGEPOINT EDUCATION, Denver, Colorado
Employee Relations Representative I, 2011-2014
Provided support to on-site leaders on employee-related matters. Developed and formalized SOPs, FAQs, and templates for Employee Relations Department. Responsible for tracking employee turnover and exit-interview responses for Denver site. Conducted lower-level employee investigations and ensured next steps and follow-up items were completed. Provided guidance to leaders on handbook policies and HR procedures.
LUDVIK ELECTRIC, Lakewood, Colorado
Human Resources Representative, 2011
Delivered HR support for various functions, including recruitment, personnel records management, employee and labor relations, performance evaluations, training, safety, and apprenticeship program.
• Coordinated and facilitated new-hire experience and completed necessary on-boarding paperwork.
• Kept OSHA reporting logs and facilitated safety training to employees as needed.
COLORADO STATE UNIVERSITY, Fort Collins, Colorado, Full-Time Student, 2008-2010.
COLORADO DEPARTMENT OF LABOR AND EMPLOYMENT, Denver, Colorado, Labor and Employment Specialist II, 2003-2008. Researched and evaluated employment separation inquiries, using state and federal resources in compliance with regulations, laws, and agency policies. Conducted investigations and fact-finding interviews with employers and applicants to determine insurance eligibility and benefit entitlement. Participated in process improvement practices to deliver, enhance, and facilitate cost-effective program services. Proposed resolutions for complaints and issues. Served as human resource guide, explaining work-flow processes and participating in training of other employees. Received “Peak Performer Award” and recognition as “Employee of the Quarter” in 2007.
Legal Index Services Administrative/Human Resources Assistant, 1998-2000. Provided administrative and HR support to business by greeting guests, answering phones, and responding to inquiries. Executed general office duties, including filing, faxing, and general personnel and account maintenance tasks. Conducted research, using information databases for legal documents (property, taxes, and insurance). Performed employment background screening, including employment history, DMV, and criminal investigations.
COLORADO STATE UNIVERSITY, Fort Collins, Colorado
M.S., Human Resource Studies, 2010
METROPOLITAN STATE COLLEGE OF DENVER, Denver, Colorado
B.S., Business Management, 2002
B.S., Computer Information Systems, 2002
Workplace Investigations, Association of Workplace Investigations
Inside Out Coaching, Inside Out Development
Predictive Index Training
Situational Leadership, Blanchard
Member of Society for Human Resource Management (SHRM)
Director of Community Relations and Development for SHRM Chapter, Phi Kappa Phi, CSU
MS Office, Adobe Pro, Workday, A