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Manager Customer Service

Location:
San Angelo, TX
Salary:
negotiable
Posted:
February 24, 2020

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Resume:

MARILYN GREEN

**** ******* ******** ****, *****, TX 76861 H: 325-***-**** adbyoo@r.postjobfree.com

Summary

Energetic, results-oriented team-player eager to bring strong administrative skills to a

growing company in need of top-level support.

Skills

Schedule management

Travel administration

Problem resolution

Self-starter

Deadline-oriented

Microsoft Office

Spreadsheet development

Employee training and development

Experience

General Manager

Odessa 200 I 20 Service Rd March 2019- Nov. 2019

Oversee construction of 95 rooms, stabilize property, staff property, oversee 14-20 employees, payroll, accounts receivable/payable. Oversee PM program, hiring, onboarding and termination of employees, scheduling and counseling of employees, employee development, daily bank deposit, forecasting and ordering budget. Reading profit and loss statement/general ledger, reconciling with company optimizer, Manager on Duty Certifier, Guest Services classroom trainer, Area interviewer, Mentor Manager, Manager in training manager, Audit troubleshooter, sales, day to day operations.

Regional Manager July 2018 – March 2019

Travel to properties in Texas, Oklahoma, and New Mexico performing audits, trouble

Shooting

General Manager Oct 2017-July 2018

Corpus Christi Northwest - Corpus Christi, TX

Oversee construction of 125 room property, staff and organize property for reopen

General Manager Jan 2005 to Oct 2017

Motel 6 San Angelo San Angelo, TX

Manage 15 to 20 Employees, payroll, accounts receivable/payable. Implemented a

preventive maintenance program, on boarding and termination of employees,

scheduling and counseling of employees, employee development, daily bank deposit,

ordering with forecasting budget. Reading profit and loss statement/general ledger

reconciling with company optimizer, Manager on Duty Certifier, Guest Services classroom

trainer, Area interviewer (interviewing potential managers), Mentor Manager (Mentoring

new managers), Manager in training manager, Front office light system mentor, Audit

team troubleshooter for underperforming properties, Sales Trainer and leader for the

area, and responsible for day to day operations.

Bradford elementary Secretary/office clerk Jan 2001 to Jan 2005

San Angelo ISD San Angelo, TX

Data entry, document filing, detailed data entry involved with enrollment and withdraw

of students. Customer service with parents, teachers, and administration

Substitute teaching when needed (grades K through 6)

Responsible for updating and maintaining student files

Sales Representative/ Office Manager Jan 1999 to Jan 2001

Texas Team Fund Raising San Angelo, TX

Responsible for accounts payable and receivable, pricing invoices and input information

into computer program, filing documents, and inventory. Completed Sales process with youth groups, schools, as well customer service for each.

Ft. Concho Elementary Office Clerk Jan 1987 to Jan 1999

San Angelo ISD San Angelo, TX

Secretarial duties, payroll, data entry, filing of documents, student file updates and

maintenance.

Education and Training

High School Diploma, Education

Angelo State University San Angelo, TX, United States

21 hours of college credit, forced to quit school to raise family.

High School Diploma, state required 1973

Miles High School Miles, TX, United States

Activities and Honors

Member of the San Angelo Chamber of Commerce

Member of the Corpus Christi Chamber of Commerce

Manager of the Year in 2007, 2008, 2009, 2011

Regional Manager of the Year in 2008, 2011



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