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Customer Service Front Desk

Indianapolis, IN
February 24, 2020

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Takisha Maydwell



To obtain a position where I can maximize my multilayer of customer service skills, quality assurance, program development, training experience, and maintain a successful track record with my future employer.


Amazon, Indianapolis IN

Oct 2019-Present

● Responsible for sorting items during the production process in factories.

● Moves carts and dollies with items on them, unloads trucks and boxes, and loads pieces onto conveyor belts.

● Sorts items as needed.

● Assists in cleanup.

Homewood Suites,Indianapolis, IN Apr 2019-Sept


Front Desk

● Receives shift instructions and drawer from Manager and reviews Front Desk Log.

● Counts and verifies bills and coins in drawer.

● Generates current house status and pre-registration report.

● Compares housekeeping report to house status, resolves discrepancies with housekeeping, and performs daily bucket checks.

● Checks in guests, establishes credit and assigns rooms according to standard operating procedures.

● Verifies guest history information, issues guest room key, and answers guest inquiries.

● Answers switchboard promptly, relaying calls and recording messages.

● Receives and sorts incoming mail and prepares outgoing mail.

● Pre-blocks and pre-registers groups or tours as assigned. Lyft, Indianapolis, IN

Hospitality Driver

Jan 2017-Dec 2019

● Pick up/drop off passenger

● Transporting clients to/from the destination

● Keep the vehicle clean

● Resolved customers complaint

Market Source, Indianapolis, IN

Customer Service Representative

Apr 2018-Apr 2019

● Developing and managing in-store promotions, and coordinating with appropriate personnel

● Implementing and managing wireless sales events in retail location

● Partnering with store managers, ensuring correct product mix and quantities, including but not limited to: Restocking merchandise as needed and allowed KB Painting & Property Maintenance, Indianapolis, IN Assistant Manager nm

Jan 2012-Jun 2019

● Scheduled maintenance and repair requests ensuring they were completed in a timely fashion.

● Provided high level customer service support for maintenance and service jobs.

● Maintained communication with customers through both email and over the phone.

● Ordered supplies needed for painting and maintenance jobs.

● Inventory control

● Supervised employees, overseeing and resolving day-to-day issues

● Maintained daily/monthly paperwork

● Coached, mentored, and lead employees daily

● General cleaning, sweeping, mopping, dusting, window cleaning, vacuuming

● Utilized MS Office and Windows

Acosta-Mosaic Sales Solution,Indianapolis, IN

Customer Representative

Nov 2017- May 2018

● Educate and train retail sales force about the products key features and service offerings.

● Complete call reports, papejrwork, and on-going personal training in a timely manner, meeting all deadlines.

● Deliver presentations where needed to educate retail, indirect and business teams on clients' key product differentiators, messages, promotions, etc.

● Generate in-store buzz through passion and engagement of our clients' products.

● Build strong professional relationships with all in-store personnel. Aramark-Plainfield Correction/Larue Carter, Indianapolis, IN Supervisor

Apr 2012- May 2013

● Supervise 40-50 inmate workers each shift

● Quality assurance on food services

● Hourly and daily paperwork

● Trouble shoots food service issues

● Food counts for large prison population of 3000

● Ensure proper OSHA regulations are carried out.

● Inventory pulls using FIFO procedures

● Supervise production cost and counts

● Cook dietary menu for hospital population of 200 EDUCATION AND TRAINING

New Beginnings Work Readiness Training Program


Associates Business Management


Brown Mackie College, Indianapolis, IN

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