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Customer Service Manager

Kissimmee, FL
February 24, 2020

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Kissimmee, FL *****



Recruiting Professional and Military Veteran with over 9 years of proven experience sourcing, screening, and interviewing candidates. Able to collaborate with key members to identify recruiting priorities and develop and implement strategies for continuous improvement. Interacted with management to develop recruiting strategies in a timely and cost-effective manner. Compiled and presented recruiting data to leadership and created custom reporting to support recruiting strategy. Developed scalable solutions to meet business requirements regarding ATS systems and processes. Scheduled and conducted various onsite hiring events. Utilized and analyzed management data to evaluate employee performance; conducted professional development programs as needed to enhance performance based on results. Possess a comprehensive background in the recruiting lifecycle, providing excellent customer service to internal and external customers, strategic planning, and critical thinking.

Recruitment Strategies

Employee Retention

Data Research Analysis

Process Improvement

Administrative Operations

Policy Implementation

Record Management

Human Resources

Training Development


Wayfair – Orlando, FL 2019 – 2020

Regional Warehouse Recruiter (Contract)

Served as a partner, consultant, and adviser to management by developing and driving strategies to recruit talent in a highly competitive market

Executed the sourcing, screening, interviewing, evaluation, and offer negotiation process for Warehouse related roles: associates, customer service representatives and management

Leveraged all aspects of sourcing and candidate development including job posting, job board mining, internet sourcing, social networking, employee referrals, and networking events

Ensured an impressive candidate experience through thorough communication & timely feedback, as well as interviewer preparedness and effective interview format

Tracked metrics and used data for strategic analysis of recruiting campaigns

TrueBlue People Ready – Tacoma, WA 2015 – 2019

Talent Acquisition Business Partner

Facilitated in-house (exempt and non-exempt) recruitment for our family of staffing firms across the US

Managed the recruiting lifecycle: advertising, phone interviews, candidate screening, company presentation, and assisted the hiring manager to closure and offer

Utilized HRIS and Applicant Tracking Systems; sourced qualified candidates for service, operations, and Branch Manager Positions utilizing various sourcing techniques

Contacted and pre-screened potential applicants to discuss job responsibilities and their fit with our company

Assisted in the creation of job descriptions specifically tailored to job market and hiring managers' needs

Volt Workforce Solutions – Auburn, WA 2014 – 2015

Administrative Assistant

Provided daily support to 5 contract specialists by assigning tasks and updating workflow reports

Provided weekly reports to contract managers and served as the lead on electronic and manual filing

Answered multiline phone system and routed calls to appropriate specialists

Planned and coordinated the use of conference rooms and meetings

Assisted in a number of different projects by prioritizing and meeting deadlines

Traci Colston, Page 2

United States Army – Various Locations 2011 – 2014

Human Resources Specialist

Managed and performed personnel and administrative functions and advised management on human resources matters

Participated in occupational classification and management of human resources functions

Assisted the department secretary in tracking awards and personnel actions within the company

Managed $35K worth of government equipment and 1 government vehicle with no loss

Recruiter Assistant Station Manager

Recruited, interviewed, counseled and qualified applicants for enlistment

Identified and cultivated centers of influence to distribute and display recruiting publicity material

Maintained statistics on recruiting programs and maintained enlistment publications and administrative files

Implemented and conducted Army awareness programs throughout 391 miles with a population of 526,000

Maintained a network of influencers to include parents and educators in 18 high schools and 3 colleges


Master of Business Administration, Corporate Innovation Post University

Bachelor of Science, Criminal Justice Post University

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