Administrative Assistant Office
Resume:
MELISSA BIONDO
ROCHESTER, MI. ****6
***********@*****.***
PROFILE
Motivated self-starter with 10+ years of experience in a fast-paced office environment. Managed high a volume call desk; responsible for all office processes including customer facing problem resolution, scheduling and support. Wanting to utilize highly proficient multi-tasking abilities, strong computer skills, and friendly personality to foster personal and professional growth in a challenging and rewarding Administrative Assistant position.
EDUCATION
MACOMB COMMUNITY COLLEGE – 1997
August 1993 – September 1997
Business Administration
EXPERIENCE
HORIBA Instruments Incorporated, Administrative Assistant
June 2019- Current
Coordinate and monitor all activities associated with procurement/creation of fixed assets (6.0 million annually).
Responsible for the maintenance of order status on 400+ active projects.
Support Project Management Office in Project Closing preparation and project summary report creation.
Visitor processing using secured web-based system ensuring sub-contractors hold current compliance/safety status.
Responsible for day to day receptionist duties including but not limited to inputting and maintaining employee labor sheets and project management costs.
DR. KATHLEEN VANI, DDS, Patient Coordinator
October 2015 – June 2019
Scheduled and coordinated consultations and appointments for hygienists and dentist.
Maintained utmost discretion when dealing with sensitive patient information.
Obtainment and review of patient insurance benefits, eligibility, and billing codes to ensure accuracy and patient satisfaction.
Obtaining, verifying, and updating patient records including insurance and patient referrals.
DR. MICHAEL TOBOLA, DDS and DR. TRACEY GRINDLING, DDS, RECEPTIONIST
July 2016 – March 2017
Responsible for managing large call volume to assist with patient inquiries, appointment requests, and payment resolutions.
Organized, prepared, and filed patient charts.
Learned organizational processes, policies, and procedures with minimal ramp-up time.
ADDITIONAL SKILLS
Highly skilled in multi-tasking, delegation, and team building.
Exceptional communication skills, both written and verbal.
Great organizational skills with strong attention to detail.
Ability to prioritize multiple tasks and work in a fast paced environment.
Well versed in MS Office Suite (Word, Excel, Outlook)
Working knowledge of SAP software system.
Top-notch organizational and note taking skills that aid in short learning curve and rapid onboarding process.
WPM: 70
LANGUAGES
English
Italian
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