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Sales Executive Customer Service

Dubai, Emirate of Dubai, United Arab Emirates
February 24, 2020

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Sheraz Babar – Mobile : 009**-********* – Email : Page. 1 Sheraz Babar

Dubai, U.A.E

Mobile: 009**-**-*******


Career Objective:

Over 12 years of proactive and result oriented experience in Supply chain, Purchase, Sales, Operations, Customer services, Administration and management. Working with multinational group in the Middle East & Pakistan, during which I was exposed to a wide range of different industries Real Estate, IT, Trading, Manufacturing, Contracting, and Automotive sectors. I am thriving being involved in highly pressurized and challenging situations as it brings the best out of me. I am adaptable and confident, with excellent interpersonal allowing me to communicate, negotiate, influence and establish positive working relationships with both internal and external stakeholders. An opportunity and break within your company will allow me to demonstrate these qualities and more.

Professional Experience

Procurement Specialist

Rozwood Pvt Ltd – Sheikhupura-Pakistan Sep 2018 – Dec 2019 Portfolio: One of the most respectable Wood Based Panel Industry in Pakistan Producing Particleboard. Responsibilities:

Forecasting levels of demand for services and products to meet the business needs and keeping a constant check on stock levels.

Conducting research to ascertain the best products and suppliers in terms of best value, delivery schedules and quality.

Liaising between suppliers, manufacturers, relevant internal departments and customers.

Proceeding with the requests received from requestors by issuing request for quotations.

Identifying potential suppliers, visiting existing suppliers, and building and maintaining good relationships with them.

Evaluating quotations commercially and coordinate with requestors on the technical evaluation.

Participating in the evaluation process for the commercial proposals.

Placing LPOS and contracts as per legal approved contractual terms.

Agreeing contracts and monitoring their progress, checking the quality of service provided.

Meeting with suppliers for prequalification and post evaluation as per the approved procurement policies and procedures.

Focusing on achieving cost savings as per departments KPIs.

Processing payments and invoices n coordination with Finance.

Keeping contract files and using them as reference for the future.

Forecasting price trends and their impact on future activities.

Developing an organization’s purchasing strategy.

Evaluating bids and making recommendations based on commercial and technical factors.

Ensuring suppliers are aware of business objectives.

Maintain and provide efficient backup to supply department and ensure achievement of all internal and external needs.

Develop plans and supervise various departmental meetings and participate in various growth-based campaigns.

Communicating with all relevant people / depts. And coordinating all relevant inputs (people, plant and processes) to ensure production output and on time delivery targets are achieved.

Meet weekly to the General Manager and provide detailed reporting on the overall performance of the team.

Procurement Executive

Al Futtaim Group of Real Estate – Dubai Festival City, Dubai – UAE March 2015 – Nov 2017 Portfolio: Al-Futtaim Group Real Estate (AFGRE) is responsible for the development and operations of Al-Futtaim’s real estate businesses across the Middle East and North Africa which includes: Dubai Festival City, Cairo Festival City and Doha Festival City.


Spearheaded procurement functions for non-development requirements with responsibility for ensuring attainment of budget, risk, service quality and cost saving targets.

Handling all requisitions for categories of Operations and Maintenance, Facilities Management and Indirect from AFGRE assets including Dubai Festival City Mall, Festival Tower, Marsa Plaza and Al Badia Residence.

Managing high value framework and service contracts for pre-award and post award activities.

Responsible for all SAP commercial entry, updates, reporting and liaising with business units and financial team.

Creating a data base/library of suppliers and prices.

Carrying out research on companies and updating database of potential vendors.

Issuing and receiving prequalification and expression of interest on suppliers and vendors.

Managing a wide range of purchasing services and high value contracts.

Delivered timely, quality and value added purchasing services and advice.

Ensured all Unit, Group, Branch and Departmental initiatives, objectives and priorities are met.

Helped develop and implement best practice purchasing processes

Issuing Request for Quotation (RFQ) and Request for Tender (RFT).

Advise on selection of tenders, prepare tender evaluation reports, manage tender negotiation process and prepare final Sheraz Babar – Mobile : 009**-********* – Email : Page. 2 recommendations for approval by head of department.

Issuing RFPs the market place, following up queries, receiving tenders and conducting tender openings.

Assisting with preparation of payments requisitions and maintaining tracking log including follow up with other departments of service / good receipt.

Tracking procure to pay process (P2P) and ensuring that vendors paid on time.

Expediting delivery of goods and chasing suppliers.

Showroom Sales Executive

Arabian Automobiles - AW Rostamani, Renault, Sharjah– UAE Aug 2014 – Feb 2015 Portfolio: Arabian Automobiles are the largest distributor of automobiles and automotive products in the Emirates. Responsibilities:

Achieving/Exceeding monthly sales target set by the management.

Prospecting new clients to achieve/exceed sales target.

Understanding the needs of the customers.

Assisting & convincing customers with their vehicle purchase over competitors.

Attending enquiries over phone & email.

Maintaining customer database in our “ORACLE” Software.

Arranging Test-Drive for the customers.

Proposing auto-loan documents to the bank.

Negotiating with the banks & loan institutions for loan approval.

Co-coordinating with the bank & the client for finalizing the loan approval.

Arranging vehicle insurance.

Arranging all the documents required for registration.

Inspecting the vehicle prior to hand-over.

Ensuring customer satisfaction in the whole process.

Procurement Executive

Bitwords Media – Lahore – Pakistan June 2013 – April 2014 Portfolio: Bitwords Media is a major Distributor of computer hardware and software. They are one of the best Web Design Company who offers professional and affordable web solutions ranging from Website Design Services, Ecommerce Development Service to Internet Marketing tools and techniques. Responsibilities:

Applying strategic sourcing practices and managing supplier negotiations to ensure that full benefits are realized and sustained.

Controlling the purchasing budget.

Looking at all current spending activity so as to be able to identify any cost saving areas.

Ensure that all products or services are bought at the most competitive price and delivered on time.

Managing strategic relationships with key suppliers.

Resolving disputes and claims with vendors and suppliers.

Creating an efficient procurement culture based on strong process and continuous improvement.

Movement of orders from USA and UK to GCC Countries.

Showroom Sales Executive

Al Futaim Motors, Toyota, Dubai – UAE Dec 2011– Feb 2013 Portfolio: Al-Futtaim motors are the largest distributor of automobiles and automotive products in the Emirates. Responsibilities:

All the responsibilities handled in AW Rostamai – Renault remained same except, maintaining customer data-base in “Fast- Track” Software.

Senior Customer Service Representative

Al-Futtaim Group, Hertz Rent A Car, Dubai–UAE July 2008 –Nov 2011 Portfolio: The world’s largest car rental company. Responsibilities:

Effectively handles customers’ queries, requests, issues and complaints. Focusing on daily, weekly, monthly rental Lease as per company’s revenue target.

Ensures timely deliveries and collections of cars and done by drivers.

Monitors overdue rentals and confirms charges by credit cards and cash made through personal account, follows up extension of local purchase order (LPO) made through company account.

Gives adequate information to customers with regards to local traffic, insurance and other pertinent details in the rental agreement.

Print daily reports, which include vehicle late returns, pre-closed contracts, upgraded cars, insufficient credit card security, salik tollgate fees, and car sales list to upgrade each rental status, then perform necessary actions.

Accurately closes cashier register and ensures shift hand over are done daily. Sheraz Babar – Mobile : 009**-********* – Email : Page. 3

Handles incoming calls, email and fax with regards to car rental booking.

Allocates new cars for rental customers and contact them by phone or email to schedule them for exchanges.

In charge of training newly joined staff regarding the system process and business procedure.

Leading the team by encouraging them to perform at their level best and be guided accordingly with the best practices of the company.

Constantly communicating with all other departments within the business on how to improve the quality of customer service and motivate the staff itself.

Serve as a backup point of escalations when senior managers are unavailable.

Perform such other tasks as may be assigned from time to time

Ensures Hertz International Brand is maintained in offering the best products and services.

Property Admin / Purchase Officer

CMS International, Lahore, Pakistan Sep 2005 –Jan 2008 Portfolio: (A group of Imports, retail, real estate & investment) Responsibilities:

Interprets contract provisions to help resolve claims and questions submitted by contractors.

Receives requests, obtains estimates, updates records, initiates paperwork and follows up on request for approval of work not previously covered in the contract; processes and obtains approval of contract changes.

Monitors compliance to contract requirements ensuring all conditions are satisfied before approval of the final invoice.

Initiates and/or conducts meetings with contractors concerning contractual problems as requested by Construction Project Manager.

Assist in the management of the supplier base, to ensure that they are aware of their commercial requirements and are complying with same.

Establishes and updates records of all correspondence related to contract activity.

Knowledge of requirements for acquiring professional design and construction services.

Knowledge of the laws and ordinances regulating building construction.

Deadline management to ensure that all materials and plant requisitions from sites are completed and goods are delivered within agreed deadlines.

Skill in negotiating, writing and interpreting contractual agreements.

Responsible for arranging and completing all associated paperwork, which documents the nature of goods being imported from abroad and they are legal and legitimate.


Certified Purchasing Professional (CPP), 2015 – 2016, American Purchasing Society.

Master of Business Administration (Specialized in Human Resource Management), 2005, PIMSAT INSTITUTE OF HIGHER EDUCATION, Lahore, Pakistan.

Bachelor of Business Administration 2002, AL-KHAIR UNIVERSITY (AJK), Lahore, Pakistan.

Diploma in Microsoft System Engineering.

Courses & Trainings:

- SAP Material Management. - Certification in MS Office - ORACLE & OMS

- SAP BUSINESS ONE Extensive Expertise 2013. - Sales Professional Training - Business Report Writing

- CARPRO Software. - Customer Service Mindset - Peachtree System

- FAST TRACK Software. - Effective Communication Skills - POS (Point of Sale) Skills:

- Strong learning power - Fluent communication - Team Player - Hard Working

- Able to prioritize work efficiently across a wide range of responsibilities. Awards& Honors:


PEER RECOGNGITION! NOV 2011 (Hertz Rent A car)

EMPLOYEE OF THE MONTH! OCT 2011 (Hertz Rent A car)


YOU ARE SPOTTED! July & AUG 2010 and JAN 2011 (Hertz Rent A Car)


Personal Details:

Nationality: Pakistan

Date of Birth: 23 January 1980

Status: Married

UAE Driving License UAE (Light VEH) + PAKISTANI (M/CYCLE, M/CAR, HTV) References:

Available on request

Contact this candidate