Colleen Reagan

Business Analyst Process Improvements

Healthcare experience, Life Insurance experience, Government experience Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Business Analyst and Project Sponsor ECM

Diversified Brokerage Services June 2018 to Present

•Work daily with the End Users to identify and document the product or service vision and project scope.

•Identify project stakeholders and user groups.

•Solicit requirements by conducting interviews, performing data and document analysis, surveys, site visits, etc.

•Write requirements specifications according to organization practices using language that is clear, concise and encompassing for a diverse audience.

•Decompress high-level customer and end user requirements into functional requirements, suitable in quality and detail to be used by team members who must base their work on these requirements.

•Define quality benchmarks, external interfaces, and other project constraints.

•Offer requirements in traditional formats, or where appropriate prototype layouts or alternative solutions.

•Lead the requirements analysis and validation ensuring that the requirement statements are complete, concise, feasible, and verifiable.

•Participate in requirements prioritization.

•Conduct peer reviews and inspection of documentation at declared stages.

•Present requirements in a template already being utilized within the organization.

•Manage and control requirements status throughout the project.

•Manage changes to baseline requirements ensuring company change requirement rules are followed.

•Develop and deliver requirements accounting for best practices modeling.

•Implement opportunities to incorporate new learning and practices to future projects.

•Identify ways to provide enhanced training solutions to the end user.

Project Manager

Reagan Consulting & Analytics August 2016 to June 2018

•Managed relationships with internal stakeholders, external customers, and the software development team.

•Oversaw cross-function project teams of up to 20 and project budgets of up to $2M.

•Created and managed project plans, change management plans, and communication plans for system integration.

•Acted as the bridge between developers and subject matter experts to establish the change management and re-allocation of employees as a direct result of process improvements.

•Proactively communicated and collaborated with customers (external and internal) to analyze information needs, high-level requirements and deliverables.

•Created Statement of Work for clients based on the results of the Discovery Process.

•Collaborated with users to define "Pain Points" within processes to gather more defined requirements.

•Developed and Implemented current processes and future processes to understand the current cost versus the ROI on future cost.

•Created functional test cases and facilitated user acceptance testing, job shadowed with a power user during UAT.

•Defined requirements using interviews, documented analysis, requirements and team building workshops, surveys, site visits, business process descriptions, and workflow analysis.

Project Manager/Supervisor

Solid Circle

December 2013 to August 2016

•Managed project plans, budgets, resource allocation and project timeline.

•Collaborated with stakeholders to effectively coordinate and communicate change management.

•Met weekly with project stakeholders to communicate project status, dependencies and risks.

•Collaborated with Judges and Court Administrators to define pain points in current process with $5 million budget along with Grants to implement ECM and legacy software integrations.

•Created a team of Subject Matter Experts (20 Team Members to process flow current and future processes.

•Instrumental is deploying the project that resulted in significantly improving turn-around- times and cross-training employees to create multi-functional teams.

Operations Manager/Supervisor

Reagan Marketing + Design October 2010 to December 2013

•Managed multiple initiatives for operations, information technology, Human Resources, and Group Insurance.

•Managed Life, Health, Disability and 401k products for eligible employees.

•Managed communications with Agents for various insurance issues.

•Led day-to-day operations and facilities.

Project: Event Management and Process Improvements for a hospital Project Manager

•Collaborated with the various departments to define project scope and multi-million budget.

•Worked as a SME on ICD 10 training, Workflow, Education and Training for new government processes.

•Met weekly with project stakeholders to communicate project status, dependencies and risks.

Manager/Project Manager

Priority Health

May 2004 to October 2010

- Claims, Enrollment and Enterprise Content Management (OnBase)

•Business process improvements for Claims and Enrollment

•Managed day-to-day operations claims and document services.

•Project Manager for Operations and Information Technology.

•Managed staff of 28 (Document Control Clerks and Claims Examiners).

•Led and implemented workflow, document and content management reducing turn-around-times from 6 months to 24 hours saving the company $5,000,000 and meeting Government Rules and Regulations.

•Managed staff of four Claims Examiners for Exceptions Process Processing (ICD9, ICD10 and Diagnostic Codes).

•Maintained relationships with Vendor's for EDI and OCR of paper and electronic claims.

•Business owner and decision maker for OnBase Projects (electronic workflow).

Education

Associates in Business Administration

Grand Rapids Community College

Business Administration

Grand Valley State University

Skills

Cerner (Less than 1 year), EPIC (Less than 1 year), FACETS (Less than 1 year), Healthcare (6 years), Integrator (2 years), MICROSOFT PROJECT (6 years), MS Office (10+ years), MS Project (Less than 1 year), Project Management (10+ years), Visio (Less than 1 year), Regression Testing (10+ years), Excel (10+ years), Business Intelligence, Microsoft Office (10+ years), Powerpoint, testing

Additional Information

Skills & Expertise:

Technical: MS Office, MS Project, Visio, FACETS, EPIC, Cerner, OnBase, Business Objects, MiCSES, JIS, Workamajig Project Management, Agency Integrator (iPipeline)

Methodologies: Waterfall, Scrum, Agile

Industry: Insurance, Healthcare, Education, Government, Construction

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