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Service Analyst, Business Analyst

Location:
Atlanta, GA
Posted:
February 24, 2020

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Resume:

ISAAC VISHAL SAMUEL

Business Analyst

321-***-****

adbylp@r.postjobfree.com

**** ****** ****,

Alpharetta, GA-30004

www.linkedin.com/in/isaacsam/

CONTACT

PROFESSIONAL EXPERIENCE

PROFESSIONAL SUMMARY

EDUCATION

Business Analyst in IT with a strong in-depth understanding of Education and Logistics domain. Highly Skilled in Business requirement gathering, Business Process Modeling (BPM), Stakeholder analysis & Management. Excellent analytical skills for analyzing and understanding system workflows and well suited for communicating with both the technical as well as the non-technical professionals. Business Analyst

Client - KBX Logistics /Atlanta, GA / December 2019 - Present Business Analyst

Client - Fulton County Schools / Atlanta, GA / May 2018 – November 2019

• Created targeted questionnaires to evaluate the current state of IT Portfolio Planning across people/process/technology layers, determine gaps, identify areas of improvement and establish the scope

• Interviewed client staff to understand and document the current state of technology and processes for managing ideas, projects / programs /portfolios and project

• Facilitated workshops for key stakeholders on PPM tool functionality, and industry better practices that are to be considered in the future state

• Developed and sequenced initiatives to be undertaken to execute the roadmap for implementing the recommendations for achieving the future state

• Categorized and documented roadmap’s risks and assumptions that were identified by the engagement team and key client staff

• Elicited and gathered user and business requirements through Focus Groups, brainstorming, Storyboarding, Prototyping & Structured Questionnaires

• Constructed Service Workflows (using MS Visio) and Service Charter by identifying the existing process and Procedures, Technologies, documenting the enhancements to meet end state requirements

• Created User Stories into Product Backlog and Assisted Product backlog grooming sessions for Prioritization and Sprint Planning

• Documented “As-Is” state processes for Incident Management, Change Management and Service Request Management and derived the "To-Be” state processes

• Configured, administered ITSM tool (Service Desk Plus)as well as building customized forms and workflows for Incident, Problem, Change & Request catalog

• Worked extensively with the QA team for designing Test strategies, Test plans, Test scripts and Test cases

• Developed KPI’s and provided ITSM performance matrices reports using Service Desk plus performance analytics module

Master of Science in Engineering

Management

Florida Institute of technology,

Melbourne, FL

January 2016 – December 2017

Bachelor of Technology in

Mechanical Engineering

SRM University, TamilNadu, India

August 2011 – May 2015

TECHNICAL SKILLSETS &

TOOLS

CERTIFICATIONS

ITIL Foundation Certificate in IT

Service Management

Professional Scrum Master - I

Project Methodology : Waterfall

(SDLC), Agile (Scrum)

Data Analysis: MS Excel, MS Power BI

Collaboration : MS SharePoint, MS

Teams

Business Process Modeling, Activity

Diagram, UML Diagram: MS Visio, MS

Flow

Wireframing, Mockups & UI

Prototyping : Balsamiq Mockups

Scheduling : MS Project, Project

Online

Test & Defect Tacking Tool : Jira

Databases : SQL Server



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