ISAAC VISHAL SAMUEL
Business Analyst
adbylp@r.postjobfree.com
Alpharetta, GA-30004
www.linkedin.com/in/isaacsam/
CONTACT
PROFESSIONAL EXPERIENCE
PROFESSIONAL SUMMARY
EDUCATION
Business Analyst in IT with a strong in-depth understanding of Education and Logistics domain. Highly Skilled in Business requirement gathering, Business Process Modeling (BPM), Stakeholder analysis & Management. Excellent analytical skills for analyzing and understanding system workflows and well suited for communicating with both the technical as well as the non-technical professionals. Business Analyst
Client - KBX Logistics /Atlanta, GA / December 2019 - Present Business Analyst
Client - Fulton County Schools / Atlanta, GA / May 2018 – November 2019
• Created targeted questionnaires to evaluate the current state of IT Portfolio Planning across people/process/technology layers, determine gaps, identify areas of improvement and establish the scope
• Interviewed client staff to understand and document the current state of technology and processes for managing ideas, projects / programs /portfolios and project
• Facilitated workshops for key stakeholders on PPM tool functionality, and industry better practices that are to be considered in the future state
• Developed and sequenced initiatives to be undertaken to execute the roadmap for implementing the recommendations for achieving the future state
• Categorized and documented roadmap’s risks and assumptions that were identified by the engagement team and key client staff
• Elicited and gathered user and business requirements through Focus Groups, brainstorming, Storyboarding, Prototyping & Structured Questionnaires
• Constructed Service Workflows (using MS Visio) and Service Charter by identifying the existing process and Procedures, Technologies, documenting the enhancements to meet end state requirements
• Created User Stories into Product Backlog and Assisted Product backlog grooming sessions for Prioritization and Sprint Planning
• Documented “As-Is” state processes for Incident Management, Change Management and Service Request Management and derived the "To-Be” state processes
• Configured, administered ITSM tool (Service Desk Plus)as well as building customized forms and workflows for Incident, Problem, Change & Request catalog
• Worked extensively with the QA team for designing Test strategies, Test plans, Test scripts and Test cases
• Developed KPI’s and provided ITSM performance matrices reports using Service Desk plus performance analytics module
Master of Science in Engineering
Management
Florida Institute of technology,
Melbourne, FL
January 2016 – December 2017
Bachelor of Technology in
Mechanical Engineering
SRM University, TamilNadu, India
August 2011 – May 2015
TECHNICAL SKILLSETS &
TOOLS
CERTIFICATIONS
ITIL Foundation Certificate in IT
Service Management
Professional Scrum Master - I
Project Methodology : Waterfall
(SDLC), Agile (Scrum)
Data Analysis: MS Excel, MS Power BI
Collaboration : MS SharePoint, MS
Teams
Business Process Modeling, Activity
Diagram, UML Diagram: MS Visio, MS
Flow
Wireframing, Mockups & UI
Prototyping : Balsamiq Mockups
Scheduling : MS Project, Project
Online
Test & Defect Tacking Tool : Jira
Databases : SQL Server