Brenda K. Hughes

*** **** ***** **** / ******, WV 26757

304-***-**** / adbylg@r.postjobfree.com

WORK EXPERIENCE

Human Resources Coordinator January 2019 - Present

SequelCare of Florida Port Saint Lucie, FL

Manage recruiting for offices in 3 counties

oReview candidates, sit in on interviews, send out offer letters

oUpdate and post job descriptions

oSchedule background checks, drug screens and fingerprinting

Schedule new hire start dates, send email confirmations, request IT access

Complete onboarding & new hire paperwork

Process payroll and benefits information for all employee’s

Maintain personnel files

Manage employee referral program

Conduct exit interviews as needed

Run monthly HR file audits

Champion Employee of the Month program

Benefit Open Enrollment

Review and update HR policies and procedures

Lead annual HIPAA and Compliance training

Front Office Director February 2014 – November 2018

Patient Services Representative November 2013 – February 2014

Heartland Community Health Center Lawrence, KS

Supervise all Patient Services staff

Schedule staff to ensure consistent coverage of the Front Desk and Call Center while controlling overtime

Build & maintain all schedules in EMR Program (eClinicalworks)

Responsible for training and professional development of the team

Proficient in Microsoft Outlook, Work and Excel as well as other scheduling and billing programs

Oversee and manage Patient Portal and Messenger functions of health center EMR

Ensure that needed forms and documents are up to date and available to use

Serve on several committees to assure excellent patient/customer experience (Emergency Preparedness, Patient Access, Patient Revenue, Risk Management)

Address complaints and specific customer requests including billing inquiries

Perform monthly training as a Certified Right Response Crisis Intervention Instructor

Owner, Photographer November 2012 - present

Eye See It Now Photography Lawrence, KS

Market and advertise services to attract clients

Customize portrait sessions

Use various photographic techniques and equipment

Enhance the subject’s appearance with natural or artificial light

Maintain a digital portfolio/website to demonstrate work

Quality Assurance Representative November 2011 – October 2012

Patient Services, Customer Service Representative August 2010 – November 2011

Liberty Medical, Medco Port Saint Lucie, FL

Monitored agents incoming and outgoing calls with members

Provided coaching and feedback to call center employees

Created weekly and monthly reports of findings

Participated in focus groups to facilitate new processes

Provided customer service to Medicare D recipients

Assisted with annual prescription drug plan allocations, enrollment

Trained and mentored new representatives

Tracked daily, weekly and monthly statistics

Consistently met and exceeded center metrics, both individual and as a team

Business Technical Service Assurance Representative March 2008 -July 2010

Sprint Nextel Reston, VA

Supported Sprint Nextel's contract customers in the management of wire line trouble.

Assured customers received exceptional customer service via one-on-one support throughout the life cycle of their reported troubles

Fostered peer relationships with all technicians/parties involved in the resolution process

Met and exceeded the metrics set up for the center, both individually and as a team. Drove performance improvement by minimizing repetition and developing a personal standard which streamlined the set processes and assured the customer's expectations were met in a timely manner

Answered customer inquiries regarding customer service and the progress of their trouble report

Initiated outbound calls to proactively advise of trouble in customers systems as well as to provide hourly status

Assistant Manager August 2007 - April 2008 Kirkland's, Inc. Winchester, VA

Performed all daily duties of opening and closing of store

Maintained working knowledge of inventory

Determined individual needs of customers and provided assistance

Daily, Weekly and Monthly audits of registers

Prepared weekly staff schedules

Resolved customer complaints and requests for refunds, exchanges and adjustments

Participated in bi-annual store inventory

Traveled to additional stores as needed to perform same duties

Prepared and delivered bank deposits as well as sales reports

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