Laura Jurgensen

**** ***** ***** ** *

Virginia Beach, VA 23451

757-***-****

adbykt@r.postjobfree.com

https://www.linkedin.com/in/laura-jurgensen-49985154/

Passionate in the ability to assist people in becoming early adaptors of new technology and provide a proven robust solution to influence change and training effectively. Effectively use creative designs to deliver training content and training delivery services for adult learning.

Core Competencies

Cost effective solutions to content development and training delivery to end users while delivering value-added services contribution to a positive ROI

Promote open communications by conveying positive messaging while bridging the gap to gain early adapters into the change and training process

Planning and executing training plans with minimal supervision and interaction with high-level stakeholders, and executives within an organization

Proficiency in defining and translating business case scenarios by interviewing business partners and creating, monitoring and achieving organization goals

Delivering the right message at the right time

Develop meaningful metrics to determine the readiness of training and go-live activities

Exemplary track record of delivering business values for clients in a proven consulting model

Demonstrated ability to consult with a diverse group of people at all levels in both the business and IT areas

Gathering feedback with a well-defined evaluation process and implement change to training as required

Facilitate OCM global roll outs to meet the overall vision of an organization

The high degree of knowledge in Order to Cash, Supply Chain Management, Procure to Pay, Plan to Produce to support ERP solutions using the structured methodology and lead change activities

Technical Skills

ERP System Applications – SAP and S/4 HANA

CRM, SRM, SD, MM, IM, WM, PM, SCM, PS, PP, LE, DM, AM, MDM, QM, RF, WS, HCM, VMS, WTY. FICO, S/4 HANA, FIORI, SAP S/4 HANA Master Data Governance (MDG), PLM, SAP BPC 10.1 Embedded, SolMan, E-Catts. SAP Workstreams, OTC, Procure to Pay, Plan to Produce

ERP System Applications -BPX

Order Management, Inventory Management, QM, AP, Tax Exempt Management, International Trade (export//imports)

Business Application Web-Based Solutions

SAP S/4 HANA, PeopleSoft, Fiori, MDG, SAP BPC 10.1 Embedded, Intapp Open, ClickSchedule, ClickMobile, MDM Item Workflow, Salesforce, ESKER, Open Text, ShipERP

Software

Captivate 2017, Uperform, Adobe Creative Cloud, Info Pak, Productivity Pak, IBM Interwise, IBM Simulation Pro, IP-LMS, APSE, MS Office Suite including Visio, HP-ALM, SharePoint, Enable Now, SAP LSWM upload template

OCM Tool Kit

Readiness Assessment (Communications, Sponsorship, Stakeholders, Training)

Risk Mitigation and Progress Monitoring

Evaluating Business Factors Assessment

Develop, Schedule and Implement Data Strategy /Training Plans

End Users Assessment

Training Evaluations

Familiar with both SCORM and AICC platforms for e-learning and LMS systems

Certifications & Training

Captivate 2017 Bootcamp Certificates (2018)

Adobe Create Cloud applications (2018)

Introduction to HTML and CSS for web page designs (2017)

Face to Face Selling Skills Course

Ciba Finance and Management for Management Development

Karass, Effective Negotiation

Export and Import Management Certificate

Crosby, “Do it Right the First Time” Course

Anderson, Root Cause Analysis, and Corrective Action

Kepner-Tregoe (KT) Training for advanced critical thinking skills

Education

Pace University, Pleasantville, NY BS Chemistry 1984

Professional History

Costco Retail Manufacturing 7/2019 – 2/2020

Role: Senior Training Developer for MDG and S4 HANA applications

Responsibilities:

Developed training materials for MDG and S4 HANA applications

oVendor, Material, Plants, and Pricing

Created Reference Guides for course offerings

Created Web Based Training (WBT) for on-line courses (uPerform)

Performed gap fit analysis for training materials

Developed training strategy

Created Data Inventory and Hands-on Exercise template

Created resource scheduling for ILT and Hypercare

Created training data requirements for Gold Training Environment

oUsed SAP LSWM upload templates for mass creations of exercise data

Assisted OCM training lead with tasks and activities as required

Teva Pharmaceuticals 4/2019 – 5/2019

Role: US MDM/PLM Training Lead for SAP Master Data Governance on SAP S/4 HANA for Material Master Data and Vendor Master Data roll out for US plants

Responsibilities:

Performed training needs analysis from current business processes to identify gaps in training

Updated existing training materials to reflect standard operating procedures defined by the plants

Participated in managing regulatory requirements were being met with MDG solution for the organization

Worked with MDG solution architect to test MDG workflow process from the point of initiation to final approval for central governance of master data for local and global operations

Used Enable Now for Quick Reference Guides and Simulations

Simpson Strong-Ties 11/2018 – 4/2019

Role: Training Content Developer - S/4 HANA, Order to Cash (SD), Warehouse Management (WM), Pricing Procedure, Procure to Pay, ShipERP

Responsibilities:

Develop curriculum outline and course descriptions by workstream by performing training analysis and identifying gaps in training materials

Created and publish sustainable courses included: Participation Guides, Quick Reference Guides, Work Instructions, and Exercise Guide

Released documents can be as self-study materials for the acquisition of other plants and new employees

Sysco Corporation – EU Brakes Group 9/2017 – 4/2018

Role: Training Content Developer -SAP BPC 10.1 Finance

Responsibilities:

Training Content Developer for SAP Business Planning and Consolidation 10.1 Embedded for Financial Consolidation and Forecast and Planning Consolidation

Interpret Functional Designs for each EU and developed, managed, authored and published courseware, work instructions, Quick Reference Guides for Financial Consolidation and Forecast and Planning Consolidation

Designed, produced and authored Controllers End User Manual for Finance Processing in BPC 10.1 Embedded using Analysis for Office and Web Client Console

Global Law Firm 3/2017 – 8/2017

Role: Training Lead, Content Developer, Train the Trainer - S/4 HANA Procure to Pay, HCM, Revenue to Report

Responsibilities:

Partner with cross-functional team stakeholders, and Train-the-Trainer global partners to ensure early adoption of the change

Developed and managed e-learning courses, instructor-led courses, exercises, assessments for Procure to Pay, HCM, Revenue to Report workstreams

Deliver support for Business Process Team for the train the trainer activities, globally

Ensured new business processes aligned with training documentation

Rev Ambulance 10/2016 – 12/2016

Role: Organizational Change Management Training - S/4 HANA, FIORI, Order to Cash (SD), VMS (automotive related sales orders (VELO), warranties, service (WTY)), Procure to Pay, Plan to Produce (PP, QM), FICO

Responsibilities:

Created, implemented, and monitored change management plans for implementation of SAP S/4 HANA integration plans

Training methodology-Train by Work Instructions across all modules

Mapped transaction codes to new Business Process Flows

Created, updated, maintained and published test scripts and results, IT2 and UAT

oVMS, VELO Order to Cash (SD), WTY (warranties and service) Procure to Pay (MM), Plan to Produce (PP, QM)

Finalized work instructions before releasing documents to the internal SharePoint site for training

Created data in Training Environment

Identified roles for end users for Security compliance in QA and Production

HMH Publisher 3/2016 -6/2016

Role: CRM and OTC Content Developer - S/4 HANA, CRM, SD, Credit Management, SAP Hybris Commerce

Responsibilities:

Identify and develop SAP S/4 HANA and CRM-OTC content materials including interfaces between Salesforce and ESKER and Credit Management

Developed training content on Hybris Commerce and impact of the order fulfillment process

Prepared training content based on specific industry segmentation

Developed functional training manual for SAP Hybris Commerce for Finance department

SABIC Chemicals 2/2016 – 3/2016

Role: Quality Management Trainer SAP - ECC 6.0 (QM)

Responsibilities:

Executed and delivered training on Quality Management module

Update training materials in Uperform

Identify gaps in training materials for future plant implementations

Created FAQ's for other trainers involved in cross plant training efforts

Zimmer Biomet 12/2015 - 2/1016

Role: Business Analyst Trainer – IBM- Master Data Management Workflow

Responsibilities:

Defined user’s groups based on functional design documents

Interpret functional designs to developed process flows

Designed BPM for Global Item Master Data Hierarchy

Created, categorized, developed and tailored user-specific training content; and created data for exercise guides

Develop user storyboard for trainers

Executed and delivered Train the Trainer sessions for each department

Firestone Building Products 11/2014 – 5/2015

Role: Content Developer/Trainer/Hypercare Support - SAP ECC CRM, Order to Cash (SD), IDoc Processing, Complaint Management

Responsibilities:

Collaborated with Business Stakeholders, to deliver high-quality training materials

oCRM, Order to Cash (SD) IDoc processing (Inbound/Outbound) Complaint Management

On-site support for end-user training at specific plant locations for all SAP modules

oPlan to Produce (PP, QM), Logistic Execution (LE), Warehouse Management (WM)

Provided Hypercare support for go-live activities at assigned plants

Halliburton 11/2013 – 6/2014

Role: Business Analyst Coordinator, Content Developer, Trainer - Click Solutions, SAP Billing

Responsibilities:

Collaborated with Business Stakeholders, Clients, Technical Architects, Project Managers, Developers, and QA to deliver high-quality training materials and deliver training to various product line services within the organization

Regression tester for new functionality for ClickSchedule and ClickMobile as business requirements evolved with new features and functionality

Web-based trainer across various product line services for new features

Managed Service Optimization Administration Tool

Deployed at multiple sites to provide troubleshooting assistance on ClickSchedule and ClickMobile applications and the Job Scheduling Board in SAP until the location stabilized

Developed UAT scripts, tested scripts, participated in Train the Trainer program for specific Product Line Service Division (Sperry).

Developed, edited and finalized Knowledge-Based Articles for Help Desk Hotline support to address questions from field operations for First Call Resolution

Trained Global IT in ClickSchedule and ClickMobile to resolve issues, problems, and issues from the end users

Maintained weekly metrics for businesses on Help Desk issues until 90% first call response achieved

Morton Salt 4/2012 – 11/2012

Role: Plant Lead Manufacturing - SAP ECC PM, PS, PP, QM. LE, SRM, RF

Responsibilities:

Plant Lead in Canada and the most significant US plant site for course development and delivery of selected implemented SAP modules

o PM, PS, PP, QM, MM, LE, SRM, RF

Developed data, activity guides and maintained US tracker for that development for all US plants

Assist in cut over activities, cycle counting, and labeling activities for warehouse management

Hawaii Electric Company 12/2011 - 3/2012

Role: Training Lead for Device Management – SAP-IS-U Customer Interaction Center (CIC), Front and Back Office Customer Services

Responsibilities:

Content developer and trainer for Device Management, CIC, and Customer Service front/back office

Developed and published Uperform simulations and work instructions

Maintain metrics in ASPE

Norfolk Southern Railroad 9/2011 - 12/2011

Role: Procure to Pay Team Lead - SAP, Procure to Pay, SRM, MM, AM, PM, WM, ASPE

Responsibilities:

Workstream lead for P2P (SRM, MM, AM, PM, WM)

Delivered Train the Trainer courses for Procure to Pay

Developed, edited and finalized Uperform simulations and Work Instructions before publishing to clients LMS system

Maintained deliverable in ASPE

EMC 8/2011 - 9/2011

Role: Procure to Pay Team Lead - SAP

Responsibilities:

Define the scope of work for a client

Perform Gap Analysis based on current functional designs

Developed curriculum outline for P2P

Unilever 6/2010 – 7/2011

Role: OCM Batch Management Plant Lead – SAP QM, PP, WM, FICO, LE, RF

Responsibilities:

Mapped, tested and assigned end users security roles by the plant site

Provide cut-over support assuring infrastructure changes were installed correctly and working, managed on-site support during go-live with emphasis on coaching and taking ownership of support of cultural change objectives

Formed, assisted, and finalized UAT by plant site to operations

oPP, QM, WM, FICO, LE, RF

Planned, created, developed and delivered curriculum outline, course content deliverable, data for exercises, exercise guides, and One Point Lessons

Assisted other trainers with responsibilities specifically in role mapping and developing UAT, and One Point Lessons for their respective plant locations

International Paper 4/2005 - 9/2008

Role: SD Content Developer and Trainer – SAP Order to Cash (SD), CRM, VMI, Pricing, Event Manager, SCM, Complaint Management

Responsibilities:

Expanded needs analysis by documenting Business Process Flows for development of training curriculums and courseware for Order Management

Specialized SME for Order to Cash

o Consignments, Vendor Managed Inventory, Pricing, Rebates and Commission, Contracts and Purchasing and Demand Planning, Supply Chain Management (SCM) and Customer Relationship Management (CRM) and Event Manager (EM)

Assisted primary consultants with Variant Configuration build for box plants

A high degree of focus in creating, developing and delivering instructor-led training, data and exercises for extensive Order Management course

Developed and validated data creation activities using SAP E-Catts for Order to Cash, Plan to Produce, Procure to Pay workstreams.

oUsed SE16 table to check for accuracy and completeness of exercise data

Used IBM Interwise, a web-based virtual classroom, to deliver short courses to small groups

Updated clients LMS system for enrollment, evaluations and pre-requisites

Monitored Crystal Reports to manage changes in process designs affecting processes, issue logs and break/fix for deployment

Simulation Pro to develop Quick Reference Guides for complex sub-com production order types

South Florida Water Management District 4/2004 - 4/2005

Role: Plant Maintenance Content Developer, Train the Trainer – SAP PM

Responsibilities:

Performed needs analysis by documenting Business Process Flows for Plant Maintenance

Developed curriculum outline with course descriptions

Created. edited and finalized course content

Used Uperform to build business process plans, work instructions, simulations and exercise data

Created Storyboard for Basic Navigation

Assisted in Content Development for Materials Management

Full-Time Employment Career Highlights

Ciba Specialty Chemicals 10/1976 - 8/2002

Roles: Laboratory Technician, Technical Specialist, Sales Service Coordinator, Senior Technical Sales Representative including Product Development Management, Customer Service Manager for domestic and international operations and business support functions, Customer Service and Logistics liaison for IT for integration activities, QA tester for upgrades, divestitures, and acquisitions

Technical Specialists, Polymers Division, first line technical contact for recommendations based on the end users’ requirements. US counterpart to the international database and library for laboratory development and technical service requests. Served as a chemist for assigned Technical Service Work Requests. Event Coordinator for significant industry trade shows. Best Paper award recipient at the National Coatings Society for the use of multi-functional resins and hardeners for the Coatings Industry. Authored and presented a paper to the Adhesives and Sealants council for multi-functional resins and hardeners for demanding adhesive environments

Sr. Technical Sales Representatives, Additives Division including Marketing and New Product Development Manager to handled global accounts in the PVC, Engineering Polymers and Fibers industry. National account representative for Polyolefin industry. Recipients of the gold awards for new product introductions in the flooring industry (Armstrong) and polyurethane industry (Dow Chemical)> Products were adopted to their plant sites worldwide. Achieved getting a UV absorber specified use in polyester highway signs. A leader in the marketing and development of new smoke and toxic gas suppressant for the Polyurethane Industry. Committee member of several Polyurethane Technology and sub-committees to obtain a specification of the original product for polyurethane foam

Customer Services and Logistics Manager Additives, Appointed by President, to manage Customer Service and Logistics with emphases on re-vamping Customer Services into one-stop shopping (technical recommendations and order management), become ISO 9001 certified, and to implement SAP R/3 2.0 for Order Management. Participated in Global IT projects for Business to Business, and e-commerce for the supply chain management. Managed Customer Service employees (30) with role expansion to include new acquisitions in W. Memphis and Suffolk, VA and its sub-departments including International Operations and Business Support Services. Elected as an OCM Leader for new business acquisitions and divestiture. IT liaison for Customer Services and Logistics for upgrades, integration activities, QA testing for modifications and system upgrades and extremely active in divestitures and acquisitions for IT team. Key accomplishments:

Created a Customer Services environment to be its profit center to reduce the overall cost of goods sold

Worked with Warehouse Management to decrease age inventory and sell mixed batches to preferred customers

Decreased past due accounts in A/R by $1.6 M

Evaluated the Cost of Consignments and switched customers to monthly billing

Created the perfect order process for customer service representatives resulting in 98% On-Time Delivery and a decrease in customer complaints by 90%

Point person for all Customer Complaints including root cause, corrective action, and preventive action.

First Customer Service Group to receive the UCC Star Reward through novel VMI which saved the customer $25K per month

Promote CSRs through KPI’s and stretch goals to achieve further growth opportunities within the organization

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