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Customer Service Sales

Location:
Erbil, Erbil Governorate, Iraq
Posted:
February 24, 2020

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Resume:

WILLY OBERES

Email Address: adbyjx@r.postjobfree.com

Mobile no.: 056*******

Date of Birth: May 25, 1977

PROFILE SYNOPSIS:

An energetic and committed executive level professional with progressive years of work experience. Seeks an opportunity to work in any organization to invest acquired skills and explore full range of capabilities. Strongly capable in building excellent professional relationships with managers and colleagues at different levels, well- versed in meeting deadlines, adaptable to new roles and responsibilities and promoting team work.

SKILLS and QUALIFICATIONS:

*University Graduate

Bachelor of Science in Computer Science, March 25, 1996, University of Cebu, Cebu Philippines

*High level of computer literacy, using the Office Tools such as Excel, Word, Power Point, Photos etc.

*Excellent communication skill, fluent in speaking and writing English

*Knowledgeable of some basic Arabic language.

*Listening, Verbal Communication, Customer Focus, Customer Service, Basic Safety, People Skills, Action Oriented, Organization, Selling to Customer Needs, Attendance, Client Relationships

PROFESSIONAL WORK EXPERIENCES:

BITCO/Avesta Cafe’, Bar and Lounge, Iraq International Airport-Erbil

(Dec.5, 2016 up to present)

Position: Barista

*Greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, favorite drinks and food items.

*Reports all customer complaints to manager on duty.

*Responds proactively to prevent customer service situations.

*Accurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner.

*Answers customer questions regarding coffee blends, preparation, and product freshness.

*Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, expresso, expresso lungo, caffe latte, and cappuccino.

*Sells and serves baked goods and miscellaneous food items to customers.

*Maintains efficient, friendly service.

Position: Bartender

*Prepare alcohol or non-alcohol beverages for bar and restaurant patrons.

*Interact with customers, take orders and serve snacks and drinks.

*Check customers’ identification and confirm it meets legal drinking age

*Assess customers’ needs and preferences and make

recommendations.

*Mix ingredients to prepare all types of cocktails.

*Restock and replenish bar inventory and supplies.

*Stay guest focused and nurture an excellent guest experience. Novotel Hotel Al Barsha and Laola Restaurant Kite Beach Jumeirah, Dubai UAE (March 26, 2015-Nov.30, 2016)

Position: Barista

*Greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, favorite drinks and food items.

*Responds proactively to prevent customer service situations.

*Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, expresso, expresso lungo, caffe latte, and cappuccino.

*Sells and serves baked goods and miscellaneous food items to customers.

*Maintains efficient, friendly service.

Position: Bartender

*Prepare alcohol or non-alcohol beverages for bar and restaurant patrons.

*Check customers’ identification and confirm it meets legal drinking age

*Assess customers’ needs and preferences and make

recommendations.

*Mix ingredients to prepare all types of cocktails.

*Stay guest focused and nurture an excellent guest experience. Safar Fine Dining Restaurant and Irish Pub Bar, Dubai International Airport Hotel, Dubai UAE (Oct.21,2006- Sept.30,2013) Position: Waiter

*Greet and escort customers to their tables.

*Present menu and provide detailed information when asked.

*Prepare tables by setting up linens, silverware and glasses.

*Inform customers about the day’s specials.

*Up-sell additional products when appropriate.

*Serve food and drink orders.

*Check dishes and kitchenware for cleanliness and presentation and report any problems.

*Arrange table settings and maintain a tidy dining area.

*Provide excellent customer service to guests.

Position: Cashier

*Handle cash transactions with customers using cash registers.

*Issue receipts, refunds, change or tickets.

*Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

*Make sales referrals, cross-sell products and introduce new ones.

*Resolve customer complaints, guide them and provide relevant information.

*Greet customers when entering or leaving establishments. Waterfront Hotels and Casino, Cebu Philippines (Nov.6, 2003- Oct.01, 2006)

Position: Room Service Attendant

*Anticipate guest needs, respond promptly and acknowledge all guests.

*Answer room service phone calls and take orders.

*Deliver the tray into the guest room with the guest’s approval, sets up the table, opens platters and identifies each portion.

*Deliver food, drinks, silverware and condiments to guest rooms to fulfill guest orders.

*Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

*Maintain positive guest relations at all times.

Century Golden Peak Hotel, Cebu Philippines (Feb.3, 2000-July 03, 2003)

Position: Room Attendant

*Prepares guest room accordingly.

*Make a room attendants daily report.

*Courteously and promptly responds to guest room requests.

*Take over if supervisor is absent or on leave.

SEMINARS AND TRAININGS CERTIFICATES:

*Skills certificate program for Banquet Servers

*Amical of the Chaine des Rotissuers

*HCCP-Hazard Critical Control Point

*SOP-Standard Operating Procedures



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