Dear Hiring Manager,
Are you looking to add a young, educated and motivated problem solver with a desire to learn and grow to your team? Well a motivated problem solver I am, and with the skills and knowledge gained from this position I believe I will be a great asset to your company in the future.
With the various job positions that I have previously held over the years, I have gained a very keen multitasking ability while being an effective team player. With over seven years of experience in customer service and two years in the shipping industry, I have properly mastered the art of handling customers in a face to face environment while delivering outstanding customer service all at the same time. I thrive in team settings and work effectively to solve customer problems while remaining cool under pressure. Some of the qualities that I will be bringing to the table will be: Customer Service: I have a great track record of solving all types of customer issues and/or conflicts I am faced with in an effective and professional manner.
Professional Attitude: As my current store and department managers will attest, I have a knack for staying positive and upbeat regardless of the situation.
Passion and Motivation: I have a true love for being able to help and assist others and I take pride in seeing my customers happy. I am also highly motivated to progress in my career and eager to grow and succeed.
I am certain that my resume that I have attached will give you a greater understanding of my qualifications for this exciting opportunity. I feel confident that I could be a great contribution to your company and after reading this letter I hope you feel that same way. Much thanks and appreciation for your time and hope to hear from you soon.
A seasoned customer service expert with an array of hands on experience and talents looking to be an
effective team player within your company.
FedEx Office (Amtrak 30th St. Station)
March 2019 - Present
I am fully responsible for receiving daily mail, notices, and packages to sort & distribute across the various departments of the Amtrak facility.
Overseer of all primary mailroom activities such as preparing, processing and shipping all outbound overnight, same day, standard and ground shipments (FedEx. UPS, USPS.).
Coordinate and execute a multitude of complex, time sensitive orders while ensuring professional quality within Amtrak standards with my team on a daily basis
Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits.
Provides outstanding customer service towards the Amtrak employees by determining the most cost effective shipping methods, services, routes, and rates.
Runs high volume copy machines and performs binding and finishing work to create multi-page books, manuals, guides, train schedules, etc on notice ensuring professional quality every time. Hospitality Parcel Specialist
FedEx Office (Loews Philadelphia Hotel)
May 2018 - March 2019
Maintained log and sorted all incoming and outgoing parcels, while preparing parcels, weighing, and affixing labels to parcels and packages for pickup by various delivery drivers (USPS, UPS, FedEx, DHL etc).
Retrieved and delivered packages from hotel guest and employees throughout the Loews Philadelphia hotel facility.
Provided outstanding customer service, including anticipating guests needs, suggesting alternative shipping methods and Contact Details
Shipping & Receiving
An effective team player.
Can type 34 wpm.
Customer service expert.
Excellent listening and
problem solving, and is able to satisfy those needs with a minimum amount of supervision.
Pricing & Merchandising Associate
October 2017 - May 2018
Hands on work within all selling areas of the store focused on correct pricing of items, readily available inventory and assisting with any customer needs or concerns.
Responsible for auditing and organizing the whole store.
Maintained appropriate amount of stock within any given selling area throughout the day and prepared for replenishment for the next day's business.
Kept all selling departments clean, tidy and prices updated while ensuring that IKEA basic merchandising standards are in place at all times to give visitors a positive shopping experience. Lighting Associate
April 2016 - October 2017
Expert of everything within the lighting department. Responsible for answering customers concerns about products, demonstrating how they function, and where to locate them in the department and other areas of the store.
Built new products that came into our department line-up for proper display and selling purposes.
Worked as a team lead and trained new employees on merchandising, opening and closing procedures, store policies etc.
Cross-trained in different departments and provided back-up for other customer service representatives when needed.
Monitored, restocked and organized inventory to be readily available for the highest turnout in customer satisfaction. Education
Associate of Communication
Delaware County Community College
2010 - 2013
High School Diploma
Penn Wood High School
2005 - 2008
Name - Marquise Wynn
Phone - 302-***-****
Company - FedEx
Name - Cornelius Hamm
Phone - 484-***-****
Company - Xfinity