MOHAMED GABER
Profile
adbyj3@r.postjobfree.com
Iris village, Ras Alkhor Dubai, UAE
Languages
Arabic- Mother Tongue English- Advance
Education
Bachelor of commerce in accounting and business administration 2011
Achievements
Spirit to Serve
Guest voice of the month
Top Up seller
Top enroller
Prepare 15 minutes training and Job Aid for the month
Additional Skills
Microsoft office
Opera PMS MARSHA CID&DTCM
GXP-Sales Force
GDRFA (Visa Application)
Trainings
Essential Skills for Supervisors and Managers (ESSM)
DCC (Dynamic Currency Conversion)
First Aid and Fire Safety Certification
• To work in a reputable company where there are opportunities for career development, motivation and utilization of my knowledge and skills by serving sincerely and with integrity.
WORK EXPERIENCE
01/2018 - Current
Guest Service Agent and Visa Coordinator Dubai Marriott Harbour Hotel & Suites (232) Rooms
Engage with each guests and listen attentively to their requests
Perform accurate check-ins and check-outs daily
Make reservation through the phone and in person
Allocate the rooms for the expected arrival for the day considering the room type, guest reference
Train new associates according to company standards
Process all types of payment required (cash, credit cards, cheques)
Conduct Night Audit procedures
Relieve CID Officer when required, Visa application support
Recognitions: Guest Voice Champion of the Month June 2016, May 2017
Prepare long staying billings to long staying guest
Process visa for Employers and guests
Check the Closure reports for night shift like rate variance, market code, TSA, DTCM, run the night
05/2018 – 01/2018
Senior Guest Service Agent, Atana (828) Rooms
• Supervise all Front Desk operations including arrival experience
• Ensure All Guest Service Agents Are Completing Their duties to up standards and following Operating Procedures
•Maintain Excellent Knowledge of VIP, Group and individual guests
•Oversee the achievement of team up selling targets
Conduct daily team briefing
References available upon request