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Front Desk Service

Location:
Dubai, Emirate of Dubai, United Arab Emirates
Salary:
4000
Posted:
February 24, 2020

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Resume:

MOHAMED GABER

Profile

971**-***-****

adbyj3@r.postjobfree.com

Iris village, Ras Alkhor Dubai, UAE

Languages

Arabic- Mother Tongue English- Advance

Education

Bachelor of commerce in accounting and business administration 2011

Achievements

Spirit to Serve

Guest voice of the month

Top Up seller

Top enroller

Prepare 15 minutes training and Job Aid for the month

Additional Skills

Microsoft office

Opera PMS MARSHA CID&DTCM

GXP-Sales Force

GDRFA (Visa Application)

Trainings

Essential Skills for Supervisors and Managers (ESSM)

DCC (Dynamic Currency Conversion)

First Aid and Fire Safety Certification

• To work in a reputable company where there are opportunities for career development, motivation and utilization of my knowledge and skills by serving sincerely and with integrity.

WORK EXPERIENCE

01/2018 - Current

Guest Service Agent and Visa Coordinator Dubai Marriott Harbour Hotel & Suites (232) Rooms

Engage with each guests and listen attentively to their requests

Perform accurate check-ins and check-outs daily

Make reservation through the phone and in person

Allocate the rooms for the expected arrival for the day considering the room type, guest reference

Train new associates according to company standards

Process all types of payment required (cash, credit cards, cheques)

Conduct Night Audit procedures

Relieve CID Officer when required, Visa application support

Recognitions: Guest Voice Champion of the Month June 2016, May 2017

Prepare long staying billings to long staying guest

Process visa for Employers and guests

Check the Closure reports for night shift like rate variance, market code, TSA, DTCM, run the night

05/2018 – 01/2018

Senior Guest Service Agent, Atana (828) Rooms

• Supervise all Front Desk operations including arrival experience

• Ensure All Guest Service Agents Are Completing Their duties to up standards and following Operating Procedures

•Maintain Excellent Knowledge of VIP, Group and individual guests

•Oversee the achievement of team up selling targets

Conduct daily team briefing

References available upon request



Contact this candidate