FORMER SPECIAL AGENT, U.S. Department of Justice
Bellflower CA 90706
As a well-rounded Senior-Level Manufacturing-Operations-Supply Chain Logistics-EHS-Quality Expert for 17 years, I am your ideal candidate. My previous experience working as Director of Operations Manufacturing & Logistics; Facilities Management, Residential & Commercial Property Management, Internal & External Auditor (ISO-FDA-J-SOX)), Multi-site Manufacturing-Distribution and Drayage, Call Center Operations, 3PL, Production Manager (Electronics, Metals, DOD Manufacturing), Production Manager (Medical Device, Pharma), EHS Safety Manager, and Group Supervisor for USDOJ-DEA has given me the ideal background experience.
Additionally, I have 14 years of multi-residential / commercial property management experience with American Capital Reality. I have an excellent track record of developing SOP’s, Continuous Improvement Processes, Work Instructions, Lean, 5s, Safety Policy & Procedures, EHS & Safety Management Plans, FDA, HACCP, OSHA, ISO, SCAQMD, Inside / Outside sales; conducting Forensic Financial & Operational Reviews, Quality Management & ISO Audits and Safety training for all levels of manufacturing, distribution and law enforcement personnel.
Professional Operations Consultants
Director of Operations & Logistics – Professional Consultant
September 2015 to Present
Conduct operational review and forensic financial audit and submit assessment.
Developed Safety EHS Management Plan & Safety Training for all employees.
Develop SOP’s and Work Instructions for Shipping & Receiving, Logistics, Manufacturing, Customer Service, Facilities, Sales, Transportation and Quality Management Systems. Financial Analysis. Set up Shop Floor processes. Developed Loss Prevention Program and Pilferage Controls.
Integrate existing IMS with new Inventory Control processes. Increase efficiencies in product identification and transfers in real time. Establish Supply Chain Management.
Developed Employee Handbook. Lean, 5’s, Value Stream Mapping, Established Productivity Standards.
Lowered Direct Labor costs by 17% in 2nd month by organizing warehouse more efficiently and utilizing flex labor. Initiate Continuous Improvement processes.
Clients include: American Capital, The Abramson Group-Kaiser Permanente, National Plant Services, Gate Group, R1 Concepts, Robert Half, American Foam & Plastics, Safelite and Fresh Grill Foods.
P&L responsibility for entire Operation including Production, Assembly, Meat (Butchery) Department, Supply Chain, Procurement, Canteen, Shipping & Receiving, Transportation & Fleet Maintenance, Engineering & Maintenance. EHS management responsibility, safety training for all employees.
Director of Compliance & Hub Operations
January 2017-April 2018
Direct Hub Operations and Compliance, Supply Chain-Logistics, Facilities Environmental Management, Safety Department, EHS and Quality Assurance Departments. Responsible for food production, high-speed packaging, meat department, safety and quality engineering and control on processes supporting operation, system, policy and procedure auditing; leads quality improvement projects, drives defect prevention on flight attendant comments and detections. I’m the primary business compliance and quality project manager—for all Corporate Quality Assurance requirements and regulations. Halal & Kosher.
Responsible for Hub Operations, Quality, Safety & Compliance, Pilferage & Security Controls. P&L responsibility. Supports all customer and regulatory audits within the responsible facilities. Oversee Operation Managers to assure compliance to HACCP requirements is met. HACCP and Serv-Safe Certified.
Oversee all Facilities, Engineering, and Sanitation for unit. Part of the corrective action team to address non-conformities related to product, process and service.
Oversee / Executes monthly self-assessments on the elements of food safety. Executes the required food safety related testing as defined in HACCP plan.
Plans for quality, safety & (capital, supplier quality, plant quality). Manages Quality Engineering projects.
Audits implementation of quality systems for effectiveness by verifying activities. Reinforces quality awareness to the management and work staff
Manages continuous improvement projects in quality elements. Implements the business management system Champions production and quality improvement efforts and initiates problem solving efforts and assures implementation.
Drives prevention vs. detection of production defects tracking key performance indicators and daily patrol of production areas.
Responsible to implement-lead investigations of alleged food poisoning, Hard-foreign and soft foreign objects. Responsible to manage the compliance with USDA / APHIS regulations.
Responsible to manage food product suppliers of the unit including auditing of local suppliers.
Coordinates actions to prevent the occurrences of nonconformities to internal, Federal and State laws
Maintains customer compliance resolution on defects including alleged food poisoning if needed
Responsible for the identifying and maintaining of key performance metrics for the Production & Quality organization. Continuously improves plant procedures for monitoring and ensuring conformance to specifications for incoming raw materials as well as for finished products
Plays a key role in training and coaching of quality & safety requirements to all levels in the business unit’s organization.
Ensures optimum business processes to support full customer and regulatory compliance in terms of quality and food safety. Stays attuned to and prepares adaptation to changes in customer, company and regulatory changes in requirements.
Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions.
Bunzl USA (FDA Regulated) Retail Food
Senior Operations Manager, Manufacturing-Logistics & Facilities (Food mfg. / Distr.) ISO, UL, NSF Certified
September 2013 to September 2015
Increase shareholder value. Coordinate and manage full complement of Supply Chain, Logistics, Distribution, Transportation, Fleet Maintenance, Warehouse, Call Center Customer Service Operations and high-speed food production activities for three Mfg. & Distribution Centers. Facilitate and drive results in a fast pace-demanding environment. Reduced Freight $325k, Direct Labor $134k, Indirect Labor $13k vs. budget through Quality, LEAN and Continuous Improvement initiatives.
Leverage strong interpersonal & leadership skills, to ensure operational efficiency, customer satisfaction, and growing the value of Bunzl USA. Financial analysis, P&L and budget responsibility.
Supply Chain Management, Facilities Management, and establish and execute capital planning efforts supporting entire operation. EHS Management, Safety Committee Chairman. 555 days without a Safety Incident. Oversee Loss Prevention & Transportation Security, OSHA reporting, Worker’s Comp reduced by $88k, Risk Management and all “employee incident” reporting. Capital Expense and Project Management.
Oversee Branch Sales Team: Sales growth of 9% in 2014 and gross profits by 18.3%. Championed initial SOP’s and processes; Lead in various special projects for region at the direction of President and/or VP. Motivate, recruit & develop management employees. Interface with top 20 customers.
Pilkington North America (ISO Certified)
Area Operations Manufacturing & Manager-Logistics (Automotive-Aftermarket)
January 2011 to September 2013
Profit and loss of the daily operations of six (6) manufacturing / distribution centers.
Lead Western Regional Call Center servicing Western half of United States. Leading and motivating General Managers, Sales and Service center employees, using a team approach to create a positive and efficient work atmosphere and maintain union-free status. Manage Supply Chain for centers.
Performed financial audits, Security & Loss Prevention, and operational reviews. Ethically and legally responsible for the compliance of all company policy and procedures, SOP’s, work instructions, and EHS Safety practices. Oversee all reporting and processing of safety-related incidents, Cal-OSHA, Worker’s Comp & Insurance Carriers. Reduced Safety violations by 80%, injuries reduced to Zero in 2012 & 2013. Rolled out Lean paradigm and continuous improvement processes.
Project Management. Responsible for Security Operations for all six Distribution Centers.
Utilize various management reports, matrixes, inventory management systems, expense etc.
Assist with production scheduling and Logistics. Quality Manager & EHS Manager for Western Region.
ARAMARK CLEANROOM SERVICES, Los Angeles, California (ISO, UL Certified)
Senior Plant Manager (FDA, ISO 9001)
June 2008 to January 2011
Managed all aspects of plant operations including scheduling, production, high-speed packaging, logistics, transportation, fleet maintenance, facilities, planning, quality, preventative maintenance program, logistics and Supply Chain management.. Supervised 130 employees in a fast paced production environment. Quality ISO Champion, HACCP Certification.
Drove continuous improvement through managing performance metrics (KPIs). Ensured top performance of personnel to achieve budgeted profits. Profit and loss for plant. Ensured all quality standards were met (including Kosher & Halal). Took plant to 20% above plan / profit in 2009.
As Plant EHS, directed and maintained employee Security Safety Program to include loss prevention, accident prevention, employee awareness/education, safety incentives, equipment certification, and housekeeping/sanitation programs that are in accordance with company and OSHA guidelines. Reduced Safety Incidents from 6 in 2008 to 1 in 2009 and zero in 2010.
Developed, implemented, and managed various programs that enhance team building and management development. Increased efficiencies by 25%. Practiced motivational management methods that instill partnership, ownership, and a pro-active management approach when conducting the many operational facets of the business.
THARCO CONTAINER, Santa Fe Springs, California (ISO Certified)
Plant-Logistics & Manufacturing Manager-ISO 9001
January 2002 to June 2008
Planned, scheduled, organized, staffed, directed and controlled all functions of the Corrugated Distribution Centers, including Logistics, transportation, fleet maintenance, production & facilities Management. Quality ISO Certification Champion.
Directed, coordinated and controlled all activities that related to the efficient processing of orders, inbound and outbound freight, Facilities and warehouse operations (including loss prevention oversight). Planned and monitored daily labor needs for production floor, warehouse and Shipping & Receiving personnel. Drove LEAN processes to ensure continuous improvement.
Assisted Regional General Manager in preparing production scheduling to ensure proper coordination with delivery schedules. Oversaw and reviewed warehouse performance reports to ensure personnel were meeting efficiency standards.
Directed and maintained an Employee Safety Program in accordance with company and OSHA specifications, to include accident prevention, employee awareness, and safety incentives. Reduced injuries from 7 in 2005 to 2 in 2006, 0 in 2007.
U.S. DEPARTMENT OF JUSTICE, Los Angeles, California
Federal Agent, Group Supervisor, Commander, (G.S.07-14) Operations Division-Drug Enforcement Administration; Office of Intelligence, U.S. Attorney’s Office (Pharmaceuticals)
1985 to 2002
Primary responsibility was to enforce the controlled substances laws and regulations of the United States.
Daily activities consisted of reducing the availability of illicit drugs by targeting major drug traffickers and their organizations, fully exploiting DEA’s authority to seize assets in each investigation, and increasing the arrest and conviction rates for top-level violators.
Investigated chemical companies, which provided precursor chemicals, used in clandestine drug laboratories.
Supervised a Task Force responsible for providing tactical and operational intelligence products and services, which identified the structure and members of international and domestic drug trafficking organizations and exploitable areas for enforcement operations.
Prepared strategic intelligence assessments, estimates and probes focusing on trafficking patterns, source country production, and domestic production and consumer trends.
Developed intelligence, which focused on the financial aspects of drug investigations; and, provided inter-agency intelligence support to other federal, state and local law enforcement organizations.
UNITED STATES ARMY: Ft. Benning GA., Ft. Lewis WA, Ft. Bragg NC, Ft. Campbell KY, Panama, El Salvador, Honduras and Guatemala
Infantry Officer, Airborne (01-Lieutenant through 03-Captain)
1980 to 1985
Platoon leader, executive officer and company commander assignments. Responsibilities included human life, equipment and assets, the training and counseling of troops.
Foreign assignments included Military Advisor to foreign governments and military personnel; sniper, counterinsurgency, small weapons, counterintelligence, & patrolling instructor. Division Staff “Personnel & Operations” Officer.
Training Qualifications: Airborne (Jump School, Air Assault School, Ranger School, Jungle School, Sniper School), and the Personnel Programs Management Course.
Bachelor of Arts, Political Science and Public Administration - Whittier College.
Certification of Completion, FBI / DEA Training Academy, Quantico, VA.
Institute of Personnel and Resources Management, U.S. Army Support Center, Fort Benjamin Harrison, Indiana.