D E N I Z E R C I Y A S
Address: Flat **, Boxmoor House, Queensdale Crescent, W11 4TJ, London, United Kingdom Phone: +447***-****** Email: adbyec@r.postjobfree.com Profile
An ambitious, professional, smart and hardworking individual who would be fully committed to applying my previously obtained skills and knowledge to a position within your company, with the aim to exceed to the best of my ability. I hold experience from the retail, hospitality and management sectors, which has equipped me to provide a high standard of customer service skills no matter the circumstance. Key Achievements
• Promotion from sales assistant to a supervisor role – responsible for various managerial responsibilities such as: training and supervising the staff, processing big orders.
• Guess-shopped by one of Harrods’ loyalty card members and scored 100% on the Customer Service Test.
• Took part in a 2-day customer service training programme where we were taught how to deliver the best customer service, how to approach and speak to clients, etc.
• Took a training course on how to spot a Fraudulent Company.
• Received a Fire Marshall certificate by St John Ambulance.
• Multiple training courses on customer service, meet & greet and sales.
• Took a course on IT Support and how to install a secure print. Skills
• Languages: English (Fluent), Romanian (Fluent), Spanish (Very good understanding and speaking), Turkish, German, Italian (Good understanding).
• Organised, practical, efficient, initiative, hard-working, quick learner, positive, friendly, a team player, persuasive and great customer service skills.
• Not afraid of challenges, learned how to calmly and efficiently find solutions for complaints or any other issues.
Experience
Office Manager/PA
Mayfair Chambers Ltd, Mayfair (London, United Kingdom) 23rd April 2019 - Present
• Started off with an empty building with builders still on site to look after.
• Got involved with the final touches, details and offered new ideas before the official opening day.
• Set up the building with all the necessities of an office space.
• Hired an out of the country furniture company to create a project for us and arranged temporary furniture until it was finalised.
• Ordered kitchen appliances and accessories along with all items an office kitchen should have: tea, coffee machine which I looked after as it was very high maintenance, filtered water, mugs, tissues, dish washer pills, cleaning products etc.
• Arranged daily First Mile collection, monthly pest control visits, Thames Water visits, set up a TV License for each TV ordered and post/courier collection.
• Arranged posters to advertise office space, as well as online adverts and did viewings.
• While managing the building, I also took care of phone calls, emails and any complains or requests.
D E N I Z E R C I Y A S
Address: Flat 67, Boxmoor House, Queensdale Crescent, W11 4TJ, London, United Kingdom Phone: +447***-****** Email: adbyec@r.postjobfree.com
• Made sure the building had a welcoming atmosphere, had ambient music playing and a clean fresh scent.
• Emailed real estate companies to arrange viewings of different properties for sale.
• PA duties involved finding a tutor from London to go to Portugal to teach English.
• Setting up a private way to share all important mail and documents on Google Drive with the directors and chairman.
• Booked restaurants, hotels and flights on their behalf.
• Administrated our monthly budget and company expenses. Senior Customer Service Executive 1st September 2016 – 18th April 2019 Halkin Management, Mayfair (London, United Kingdom)
• Maintained goals by meeting customer satisfaction, call times, email enquires and building strong relationships with all clients.
• Got promoted and transferred to a new building after a year.
• Worked alongside the manager and took care of everything in my manager’s absence.
• Being first point of contact for clients, phone & emails.
• Offered new ideas and techniques to upgrade our services, which helped my colleagues and I to work more efficiently and organised.
• Ability to work in a fast-paced work environment, providing high standards of customer service, i.e. looking after around 900 clients day-to-day.
• Arranged meetings for clients, placed in orders to our suppliers of foods & stationery, ordered breakfast/lunch for internal meetings, booked couriers, reserved restaurants for the chairman & his clients.
• Consistent in my general secretarial duties. i.e. daily checks of tea points & bathrooms, daily reports of any damaged items in the building.
• Organised events in both a group setting and independently. I took part in planning Halloween, Christmas Party, Valentines Day, Easter, Summer BBQ Party, Remembrance Day, MacMillan Coffee Morning, etc.
• Dealing with deliveries, keeping track of them and making sure clients received them in time.
• Ability to adapt to different challenges. i.e. work in other centres, did viewings of offices.
• Dealt with IT requirements, internet problems, patching and getting offices ready for new move-ins.
Supervisor 15th March 2014 – August 2017
The East India Company, Harrods (London, United Kingdom)
• I started as a sales assistant in the East India Company’s main store and learned about different types of sales techniques and how to provide great customer service.
• Within two months I was promoted to represent East India in the department store Harrods.
• I was able to attract clients in a very busy and crowded environment.
• Responsible for weekly targets, inventory, stock and customer service.
• Helped train new members of staff.
• Fully aware of security issues concerning stock in relation to shoplifting. D E N I Z E R C I Y A S
Address: Flat 67, Boxmoor House, Queensdale Crescent, W11 4TJ, London, United Kingdom Phone: +447***-****** Email: adbyec@r.postjobfree.com
• Managed sales process through designing visual sales layouts, product combinations and offer packages.
• Handled customer complaints in a calmly, politely way.
• Always careful with packing products for national and international deliveries and kept tracked of them to assure customers received their orders in time.
• Ensuring all areas were kept clean and tidy at all times. Sales Associate 1st September 2013 – 1st March 2014 Kleine Perle (Vienna, Austria)
• Managing customer service requests, processing orders, delivery and stock.
• Delivered great service by greeting and serving customers in a timely, friendly manner.
• Responsible for housekeeping duties, visual merchandizing and seasonal displays.
• Provided exceptional, friendly and fast service.
• Regularly checked on guests to ensure satisfaction.
• Cleared tables soon after customers have finished eating. Sales Associate 1st January – 1st June 2013
Hollister Co. Donau Zentrum (Vienna, Austria)
• Received extensive training on good customer service, housekeeping duties, inventory and stock up procedures, etc.
• Responsible for customer service, managing customer feedback platforms such as telephone, social media and email.
• Arranged product displays, visual merchandising.
• Handled difficult and aggressive customers in a professional manner.
• Gained excellent listening and verbal communication skills as well modern computerised equipment and specialist retailing software. Education
(RDI) Resource Development International Ltd April 2015 United Kingdom
• ARU BA (Hons) Business (Marketing)
Webster University 25th August 2012 – 1st January 2013
• Vienna, Austria
• International Business and Relations
Danube International School 25th August 2009 – 1st June 2011
• Vienna, Austria
• International Baccalaureate Diploma
• Captain of the volleyball school team
International School of Bucharest 1st January 2005 – 15th June 2009 D E N I Z E R C I Y A S
Address: Flat 67, Boxmoor House, Queensdale Crescent, W11 4TJ, London, United Kingdom Phone: +447***-****** Email: adbyec@r.postjobfree.com
• Bucharest, Romania
• IGCSE Diploma
• Captain of the volleyball team
Hobbies
• Sports & competitions, reading books, learning new languages, travelling.