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Customer Service Social Media

Location:
Lostwithiel, Cornwall, United Kingdom
Posted:
February 24, 2020

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Resume:

D E N I Z E R C I Y A S

Address: Flat **, Boxmoor House, Queensdale Crescent, W11 4TJ, London, United Kingdom Phone: +447***-****** Email: adbyec@r.postjobfree.com Profile

An ambitious, professional, smart and hardworking individual who would be fully committed to applying my previously obtained skills and knowledge to a position within your company, with the aim to exceed to the best of my ability. I hold experience from the retail, hospitality and management sectors, which has equipped me to provide a high standard of customer service skills no matter the circumstance. Key Achievements

• Promotion from sales assistant to a supervisor role – responsible for various managerial responsibilities such as: training and supervising the staff, processing big orders.

• Guess-shopped by one of Harrods’ loyalty card members and scored 100% on the Customer Service Test.

• Took part in a 2-day customer service training programme where we were taught how to deliver the best customer service, how to approach and speak to clients, etc.

• Took a training course on how to spot a Fraudulent Company.

• Received a Fire Marshall certificate by St John Ambulance.

• Multiple training courses on customer service, meet & greet and sales.

• Took a course on IT Support and how to install a secure print. Skills

• Languages: English (Fluent), Romanian (Fluent), Spanish (Very good understanding and speaking), Turkish, German, Italian (Good understanding).

• Organised, practical, efficient, initiative, hard-working, quick learner, positive, friendly, a team player, persuasive and great customer service skills.

• Not afraid of challenges, learned how to calmly and efficiently find solutions for complaints or any other issues.

Experience

Office Manager/PA

Mayfair Chambers Ltd, Mayfair (London, United Kingdom) 23rd April 2019 - Present

• Started off with an empty building with builders still on site to look after.

• Got involved with the final touches, details and offered new ideas before the official opening day.

• Set up the building with all the necessities of an office space.

• Hired an out of the country furniture company to create a project for us and arranged temporary furniture until it was finalised.

• Ordered kitchen appliances and accessories along with all items an office kitchen should have: tea, coffee machine which I looked after as it was very high maintenance, filtered water, mugs, tissues, dish washer pills, cleaning products etc.

• Arranged daily First Mile collection, monthly pest control visits, Thames Water visits, set up a TV License for each TV ordered and post/courier collection.

• Arranged posters to advertise office space, as well as online adverts and did viewings.

• While managing the building, I also took care of phone calls, emails and any complains or requests.

D E N I Z E R C I Y A S

Address: Flat 67, Boxmoor House, Queensdale Crescent, W11 4TJ, London, United Kingdom Phone: +447***-****** Email: adbyec@r.postjobfree.com

• Made sure the building had a welcoming atmosphere, had ambient music playing and a clean fresh scent.

• Emailed real estate companies to arrange viewings of different properties for sale.

• PA duties involved finding a tutor from London to go to Portugal to teach English.

• Setting up a private way to share all important mail and documents on Google Drive with the directors and chairman.

• Booked restaurants, hotels and flights on their behalf.

• Administrated our monthly budget and company expenses. Senior Customer Service Executive 1st September 2016 – 18th April 2019 Halkin Management, Mayfair (London, United Kingdom)

• Maintained goals by meeting customer satisfaction, call times, email enquires and building strong relationships with all clients.

• Got promoted and transferred to a new building after a year.

• Worked alongside the manager and took care of everything in my manager’s absence.

• Being first point of contact for clients, phone & emails.

• Offered new ideas and techniques to upgrade our services, which helped my colleagues and I to work more efficiently and organised.

• Ability to work in a fast-paced work environment, providing high standards of customer service, i.e. looking after around 900 clients day-to-day.

• Arranged meetings for clients, placed in orders to our suppliers of foods & stationery, ordered breakfast/lunch for internal meetings, booked couriers, reserved restaurants for the chairman & his clients.

• Consistent in my general secretarial duties. i.e. daily checks of tea points & bathrooms, daily reports of any damaged items in the building.

• Organised events in both a group setting and independently. I took part in planning Halloween, Christmas Party, Valentines Day, Easter, Summer BBQ Party, Remembrance Day, MacMillan Coffee Morning, etc.

• Dealing with deliveries, keeping track of them and making sure clients received them in time.

• Ability to adapt to different challenges. i.e. work in other centres, did viewings of offices.

• Dealt with IT requirements, internet problems, patching and getting offices ready for new move-ins.

Supervisor 15th March 2014 – August 2017

The East India Company, Harrods (London, United Kingdom)

• I started as a sales assistant in the East India Company’s main store and learned about different types of sales techniques and how to provide great customer service.

• Within two months I was promoted to represent East India in the department store Harrods.

• I was able to attract clients in a very busy and crowded environment.

• Responsible for weekly targets, inventory, stock and customer service.

• Helped train new members of staff.

• Fully aware of security issues concerning stock in relation to shoplifting. D E N I Z E R C I Y A S

Address: Flat 67, Boxmoor House, Queensdale Crescent, W11 4TJ, London, United Kingdom Phone: +447***-****** Email: adbyec@r.postjobfree.com

• Managed sales process through designing visual sales layouts, product combinations and offer packages.

• Handled customer complaints in a calmly, politely way.

• Always careful with packing products for national and international deliveries and kept tracked of them to assure customers received their orders in time.

• Ensuring all areas were kept clean and tidy at all times. Sales Associate 1st September 2013 – 1st March 2014 Kleine Perle (Vienna, Austria)

• Managing customer service requests, processing orders, delivery and stock.

• Delivered great service by greeting and serving customers in a timely, friendly manner.

• Responsible for housekeeping duties, visual merchandizing and seasonal displays.

• Provided exceptional, friendly and fast service.

• Regularly checked on guests to ensure satisfaction.

• Cleared tables soon after customers have finished eating. Sales Associate 1st January – 1st June 2013

Hollister Co. Donau Zentrum (Vienna, Austria)

• Received extensive training on good customer service, housekeeping duties, inventory and stock up procedures, etc.

• Responsible for customer service, managing customer feedback platforms such as telephone, social media and email.

• Arranged product displays, visual merchandising.

• Handled difficult and aggressive customers in a professional manner.

• Gained excellent listening and verbal communication skills as well modern computerised equipment and specialist retailing software. Education

(RDI) Resource Development International Ltd April 2015 United Kingdom

• ARU BA (Hons) Business (Marketing)

Webster University 25th August 2012 – 1st January 2013

• Vienna, Austria

• International Business and Relations

Danube International School 25th August 2009 – 1st June 2011

• Vienna, Austria

• International Baccalaureate Diploma

• Captain of the volleyball school team

International School of Bucharest 1st January 2005 – 15th June 2009 D E N I Z E R C I Y A S

Address: Flat 67, Boxmoor House, Queensdale Crescent, W11 4TJ, London, United Kingdom Phone: +447***-****** Email: adbyec@r.postjobfree.com

• Bucharest, Romania

• IGCSE Diploma

• Captain of the volleyball team

Hobbies

• Sports & competitions, reading books, learning new languages, travelling.



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