NAME: ARNAB DATTA

E-MAIL: adbye8@r.postjobfree.com

PHONE: 91-973**-*****

Experience Summary:

More than Ten (16) years’ Experience in MS Office, Advanced Excel, Operating Systems, SQL-Server 2005, Internet Application & Troubleshooting, Power point for specialists, Networking, HPSM, SIMS, Solar Winds, NNM, Sites Scope, Active Directory, Exchange Management Console – 2010, Bind View, HR Manager, JAVA, DHTML, PHOTOSHOP etc.

Worked as a Language Analyst to Support and Troubleshoot the Customers related to Internet & Networking Issues.

To handle high outbound call volume with corresponding high talks time (AHT), with articulate, organized, detail-oriented, with the ability to multi-task in a dynamic, fast-changing entrepreneurial environment.

To Teach Chinese Language (Mandarin) at Sikkim Central University both at Under-Graduate Level and Post-Graduate Level.

Been engaged in various University Administrative works, like: Curriculum Development Committee, Shortlisting of Teaching & Non-Teaching Employees, Admission of Students, Conducting Examinations; Seminars; Conference & various University Functions.

To Promote India Tourism (Incredible India) at China, Taiwan, Hong Kong, Macao & South East Asian Countries.

Freelance Chinese Guide & Escort for various high labels Chinese & Indian Delegation (Including the accompanying delegation of Chinese Premier WEN JIABAO on April, 2005 & Chinese President HU JINTAO on November, 2006 within India & China.

Freelance Technical Interpreter & Translator till date for various companies, e.g., Tata Steel Limited – Jamshedpur, Reliance Power India Pvt Ltd – Mumbai, India Tin Factory – Bangalore, Pyramid Packaging Industries Ltd – Karnataka, Watchdata Technologies – Bangalore, One Plus Mobile – Bangalore, Oppo Mobile – Mumbai, Jindal Steel and Power Plant – Raipur, Orrisa Thermal Power Plant – Jharsuguda, Sepco – Jharsuguda, Reliance Industies Limited – Mumbai, Hindustan Unilever – Mumbai, Mauverick Turf – Bangalore, Hindustan National Glass & Industries Ltd – Vadodara, Adhunik Cement Pvt Ltd – Meghalaya, Msp Metallics Ltd – Jharsuguda, United Seamless Tubular Private Limited – Hyderabad, Krishnapatnam Port Company Limited – Nellore (Shipping / Marine), Usha Martin – Ranchi, Vizag Steel Plant – Vizag, Manaksia Pvt Ltd – Haldia, Adonis Lamp Corporation – Silliguri, Agl Polyphill – Kolkata, Murugappa Morgan Thermal Ceramics Ltd – Ranipet etc.

Simultaneous Interpreter at various International & National conferences within India & China.

Did various Power-Point presentations in various Seminars at different National and International Universities.

Had a keen research interest, primarily on the Chinese Grammar, Sociolinguistic and Linguistic aspects of Indian languages including Language Change, Language Contact, Language Convergence and Language Obsolescence.

Objectives:

I want to take up any sort of challenging job commensurate with my ability and knowledge to perform it successfully and contribute towards the goal of the concern. I would be more than eager to shoulder responsibilities, which would broaden my knowledge and scope for future development. “I aspire to be distinguished myself in my field of work by accomplishing the task in the most effective and efficient manners”. I want to work with a highly professional oriented company and willing to step forward to get a positive response for the company I work for. I want to pursue a career with a company having a global vision that encourage creativity and offer an opportunity to learn and develop both in professional and personal life. I would like to serve the best for my company with determination and full dedication in my work in a conducive work environment where my diligence and hard work will be complimented by a good career progression. I am dynamic, extrovert, loyal, dedicated and honest with highest level of integrity. I am also confident for a competent position and articulate communicator. Being a thinker with a flexible and open-minded approach, I am perceptive and intuitive with the ability to respond appropriately. I am an optimistic person with the attitude towards work in general and always prepared to excel under demanding situation.

Technical Specifications:

Software/Databases: MySQL, Oracle, Active Directory, Exchange Management Console – 2010 and SMTP.

Operating Systems: Windows 2003/XP/2007.

Hardware: N.A.

Networking: TCP/IP, SMTP, POP3, IMAP E-Mail Protocols, Network Monitoring.

Security: Firewalls, Anti-Virus.

Web Applications: HPSM, SIMS, Bind View, HR Manager and Webmail client.

Server-Client Authentication: Solar Winds, NNM and Sites Scope.

Technical Certifications:

April, 2002: “SWIFT NET WEAVER” for studying special software program on Internet Design from NIIT.

September, 2002: “DNIIT” (Diploma in Computer Application) completed from the prestigious institution “NIIT”, Bolpur.

August, 2001: “CERTIFICATE FOR EXCELLENT TECHNICAL INTERPRETATION/TRANSLATION” for Technical Interpreter & Translator from Murugappa Morgan Thermal Ceramics Ltd., a daughter company of a U.K. based multinational group at Ranipet, Vellore, Tamil Nadu, India.

August, 2001: “CERTIFICATE FOR EXCELLENT TECHNICAL INTERPRETATION/TRANSLATION” for Technical Interpreter & Translator from Thermal Ceramics Ltd., Shanghai, a daughter company of a U.K. based multinational group at Shanghai, China.

July, 2000: “CERIFICATE OF CHINESE PROFICIENCE (H.S.K.)” for Chinese Language (Mandarin) Proficiency Examinations from The State Commission of the Chinese Proficiency Test, Beijing, China and successfully obtained the Certificate.

August, 1999 – Till July 2000: “CHINESE SCHOLARSHIP COUNCIL (C.S.C.)” for studying Advance study in Modern Chinese (Mandarin) Language from Beijing Language & Culture University, Beijing, P.R.C., which have successfully completed and successfully obtained the Certificate.

October, 1999: “MEET CHINA IN 2000” for participated in Quiz contest from The Embassy of People’s Republic of China, New Delhi, India and successfully won the Trophy.

September, 1995: “CONVERSATIONAL ENGLISH” for participated the Conversational English Study from The British Institutes, Kolkata and successfully obtained the Certificate.

Educational Qualifications:

Pursuing PhD from “VISVA-BHARATI UNIVERSITY” under the supervision of Dr. Abhijit Banerjee (Visva-Bharati University) & Professor. Chen Hui (Beijing University).

02 Years “MASTERS OF ARTS (CHINESE LANGUAGE & CULTURE)” from “VISVA-BHARATI UNIVERSITY” during 2000 – 2002 with 68.25 %.

Passed “UNIVERSITY GRANTS COMMISSION (UGC – NET [JUNIOR RESEARCH FELLOWSHIP & ELIGIBILITY FOR LECTURESHIP])” on 2001.

02 Years “DIPLOMA IN COMPUTER APPLICATION – D.N.I.I.T.” from “N.I.I.T. BOLPUR” during 2000 – 2002.

01 Year “ADVANCE DIPLOMA IN MODERN CHINESE LANGUAGE” from “BEIJING LANGUAGE & CULTURE UNIVERSITY” during 1999 – 2000 with 86.00 %.

Passed “CERTIFICATE OF CHINESE PROFICIENCY – H.S.K.” from “THE STATE COMMISSION OF THE CHINESE PROFICIENCY TEST” on 2001.

03 Years “BACHELOR OF ARTS (CHINESE LANGUAGE & CULTURE)” from “VISVA-BHARATI UNIVERSITY” during 1995 – 1999 with 64.00 %.

Professional Experience:

1.ITC InfoTech, Bangalore (MARCH, 2013 Onwards)

1

Project: FRHI.

Client:

Accor, Fairmont, Raffles and Swiss Hotels Internationals Ltd.

Role:

HELPDESK ANALYST & CHINESE LANGUAGE ANALYST.

Organization:

ITC InfoTech India LTD.

Duration:

March, 2013 Till Present.

Team Size: 60:

Project: To Support and Troubleshoot all the Guests staying at FRHI Hotels and the Colleagues of FRHI related to Internet and Networking Issues.

Environment

(With Skill Versions):

Tools/DB:

HPSM, ACTIVE DIRECTORY, EXCHANGE MANAGEMENT CONSOLE – 2010, BIND VIEW, SUPERCLICK, SOLAR WINDS, NNM and HR MANAGER.

O/S:

Windows 2003/XP/2007/2010.

Job Profile / Description:

Work as a Language Analyst.

To help the Chinese People in providing best technical support system.

To Support and troubleshoot the Guests staying at FRHI Hotels related to Internet and Networking Issues.

To Support and troubleshoot all the Colleagues of FRHI related to Internet and Networking Issues.

OS Management and User administration.

Working on ticketing tool Remedy and process based on ITIL.

Remote troubleshooting and also give the written solutions for any queries.

Handle escalations if any, from Client and other project-related teams.

Auditing various Web Tickets and preparing various Official Monthly Reports.

2.Manthan Software Systems Pvt. LTD, Bangalore (APRIL, 2012 – MARCH, 2013)

2

Project: Landmark Group.

Client:

Landmark Group.

Role:

HELPDESK ANALYST & CHINESE LANGUAGE ANALYST.

Organization:

Manthan Software Systems Pvt. LTD.

Duration:

April, 2012 To March, 2013.

Team Size: 20:

Project: To handle high outbound call volume in Chinese Language with corresponding high talks time (AHT), with articulate, organized with the ability to multi-task in a dynamic, fast-changing entrepreneurial environment.

Environment

(With Skill Versions):

Tools:

CITRIX, ACTIVE DIRECTORY, EXCHANGE MANAGEMENT CONSOLE – 2010 and CLIENT WEB SERVER.

O/S:

Windows 2003/XP/2007.

Job Profile / Description:

Work as a Language Analyst.

To help the Chinese People in providing best technical support system.

Handle escalations if any, from Client and other project-related teams.

Auditing various Web Tickets and preparing various Official Monthly Reports.

3.Sikkim Central University, Sikkim (JUNE, 2010 – MARCH, 2012)

3

Project: UNIVERSITY TEACHING.

Client:

Under-Graduate and Post-Graduate Students.

Role:

ASSISTANT PROFESSOR.

Organization:

Sikkim Central University.

Duration:

June, 2010 To March, 2012.

Team Size: 70:

Project: To Teach Chinese Language (Mandarin) at Sikkim Central University both at Under-Graduate Level and Post-Graduate Level.

Environment

(With Skill Versions):

Tools :

CHINESE LANGUAGE BOOKS, CD’S AND LANGUAGE LABORATORY.

O/S:

Windows 2003/XP/2007.

Job Profile / Description:

Teach Chinese Language (Mandarin) at Sikkim Central University both at Under-Graduate Level and Post-Graduate Level.

Been engaged in various University Administrative works, like: Curriculum Development Committee, Shortlisting of Teaching & Non-Teaching Employees, Admission of Students, Conducting Examinations; Seminars; Conference & various University Functions.

Take appropriate measures for promoting innovations in teaching-learning process and inter-disciplinary studies and research.

Make special provisions for integrated courses in humanities, social sciences, science and technology in its educational programmes.

Disseminate and advance knowledge by providing instructional and research facilities in such branches of learning as it may deem fit.

Pay special attention to the improvement of the social and economic conditions and welfare of the people, their intellectual, academic and cultural development.

4.MSP Steel and Power Ltd / Kolkata (JANUARY, 2010 – JUNE, 2010)

4

Project: Technical Interpreter.

Client:

MSP Steel and Power Plant.

Role:

TECHNICAL INTERPRETER

Organization:

MSP Steel and Power Ltd.

Duration:

January, 2010 To June, 2010.

Team Size: 80:

Project: To do Technical Interpretation and Translation for MSP Steel and Power Plant through Installing big Machinery and other set-up.

Environment

(With Skill Versions):

Tools :

CHINESE LANGUAGE EXPERTISE AND MANAGEMENT SKILLS.

O/S:

Windows 2003/XP.

Job Profile / Description:

Technical Interpretation & Translation at MSP Steel and Power Plant, installing big Machinery and other set-up.

Documents as well as Manual Guide Book Translation from Chinese to English.

Did micro level Management for the Chinese Engineers, who come to install the big Machinery.

Did various Office related work to ensure the smooth processing of Factory Production.

5.Indo Asia Leisure Services Ltd, New Delhi / Beijing / Kolkata (OCTOBER, 2002 – JANUARY, 2010)

5

Project: International Tourists.

Client:

International Tourists.

Role:

ASIA PACIFIC MANAGER

Organization:

Indo Asia Leisure Services Ltd.

Duration:

October, 2002 To January, 2010.

Team Size: 80:

Project: To Promote India Tourism (Incredible India) at China, Taiwan, Hong Kong, Macao & South East Asian Countries.

Environment

(With Skill Versions):

Tools :

CHINESE LANGUAGE EXPERTISE AND MANAGEMENT SKILLS.

O/S:

Windows 2003/XP.

Job Profile / Description:

Promote India Tourism (Incredible India) at China, Taiwan, Hong Kong, Macao & South East Asian Countries.

Organized various Seminars and Workshops for Government/Minister, Official/Bureaucrat, Business/Corporate, Leisure/Tourist etc. Delegations visiting India.

Did Interpretation and Guiding for Government/Minister, Official/Bureaucrat, Business/Corporate, Leisure/Tourist etc. Delegations visiting India and vice-versa.

Did Reservations and Bookings at various Hotels, Transports Guides etc. both at India & China for various International Tourists.

Management and Training of Employees.

Sales Target to achieve in bringing various International Tourists both at India & China.

Personal Details:

Name as in Passport : ARNAB DATTA.

Permanent Address : Arnab Datta. C/O: Binay Ranjan Sur. 210/6A Station Road (West),

Karunamayee Baghan. Baidyabati. District: Hooghly. PC: 712222. West

Bengal, India. Tel: 0091-33-26320523. Mobile: + 91 – 973-***-****. E-mail: adbye8@r.postjobfree.com.

Present Address : Srinivasa Nilaya, 01st Cross, Nagaiahnapalya, Maruthi Seva Nagar,

Banaswadi Main Road, Near Mukunda Theatre,

Bangalore, PC: 560033. Karnataka, India. Mobile: + 91 – 973-***-****. E-mail: adbye8@r.postjobfree.com.

Date of Birth : 21-07-1976.

Sex : Male.

Marital Status : Married.

Number of Children : Two (02) Sons.

Nationality : Indian.

Native Language : Bengali.

Passport Number : H2973547.

Date : 09th April, 2018.

Place : Bangalore.

Signature : (ARNAB DATTA)

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