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Service Engineer

Dubai, Emirate of Dubai, United Arab Emirates
February 24, 2020

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Phone Number: +971*********

UAE Visa Status: Residence (Free Zone Visa)

UAE Driving License: Valid till 2023

Emergency First Aider: Qualification by Highfield Award Body of Compliance EDUCATION

Heriot Watt University Edinburgh, Scotland September 2013-November 2015 Master of Science in Finance

Coursework: Financial Analysis, Research in Finance, Research Methods, Corporate Finance, Corporate Governance, Derivatives, Capital Markets and Emerging Financial Markets.

CFA Institute: CFA Level 1(score band-4)

University of Colorado Boulder on Coursera-Business Writing (License H87VS3BN6443)

PwC: Data-Driven Decision Making(License CHQW8PWD8RB8)

Jomo Kenyatta University of Agriculture and Technology May 2006-July 2009 Bachelor of Science in Actuarial Science

Coursework: Economics, Calculus, Statistics, Accounts, Financial Reporting, Actuarial Mathematics, Insurance, Risk Management, Investment and Asset Management. WORK EXPERIENCE

Senior Service Administrator and Analyst at SIG Combibloc Obeikan FZCO March 2017-Date

Responsible for invoicing of service activities in SAP as per the standard procedures.

Manage four service administrators for productive resource planning of the engineers’ service activities on Salesforce, Citrix and Oracle.

Analyse month end key after sales figures and prepare reports and commentary to explain deviations to the Service Management team.

Analyse the actual service figures with the budget or forecast and estimate deviations in profitability.

Analysing the monthly Labor Recovery Rate based of service revenue and manpower cost.

Coordinate with the financial department in the annual budgeting and strategic planning for the consecutive year to forecast the revenue and costs to be incurred by the service department.

Responsible for Business Process Mapping process to enhance lean sigma using Microsoft Visio and Bright works; platforms on SharePoint.

Service Administrator and Analyst at SIG Combibloc Obeikan FZCO April 2014-March 2017

Updated the resource planning for engineer’s customer sites visits.

Arranged engineer’s visas, travel and hotel bookings in Middle East, North Africa and Schengen countries to attend trainings and conduct service.

Responsible for invoicing the conducted service in SAP.

Arranged shipping of service documents and spare parts from suppliers to customers by courier.

Analysed the after sales result and set up meetings with the service managers to explain deviations.

Purchasing and Contracts Officer at Spraying Systems FZE, Dubai May 2012-March 2014

Responded to requests for quotations for new customers and contracts for existing customers.

Placed purchase orders to suppliers in US, Germany and China for nozzles and valves.

Arranged order shipping to Middle East and Africa, and for customs clearance for UAE imports.

Issued Bill of Entries, Saudi Arabian Standard Organisation Certificate and Certificate of Origin for UAE exports.

Managed the inventory of the stocked nozzles and valves in the UAE warehouse.

Prepared and sent billing invoices, pro forma invoices and Statement of accounts to customers. Market Research Executive at Kenya Airport Parking Services August 2009- March 2012

Researched and analysed the territories for potential clients for parking services.

Prepared proposals, clients’ requirements reports liaising with the sales and finance departments. Underwriting Management Trainee at CIC Insurance Company Kenya January 2009 - March 2009

Prepared medical, life and motor insurance policies for prospective clients and renewing clients.

Prepared and presented reports as per the requirements of the graduate attachment program. SKILLS

Language skills:

English-Fluent both written and verbal, Swahili-Native Analytical and Interpersonal skills

Analysed quantitative and qualitative data for my Masters coursework using SPSS and E-Views.

Developed communication skills by interacting with individuals and focus groups through in- depth data collection using questionnaires and organized interviews. Information Technology Skills

Competent in Microsoft Office Tools including pivot tables in Excel and Visio.

Experienced user of Salesforce, SAP, SPSS, E-Views, Oracle, QlikView, SharePoint, Bright works, Short Courses

White Belt Lean Sigma, Negotiation and Influencing skills, Strategic Planning and Management. REFERENCES

Anas Nafie, CPA, CFA- Treasury Manager, Finance and Controlling SIG Combibloc Obeikan FZCO

P. O Box 54335, Dubai Silicon Oasis Dubai, United Arab Emirates. Tel: +971-**-***-**** Email:

Dr. Welcome Sibanda-Professor

Heriot-Watt University Dubai Campus, School of Management and Languages P. O Box 294345, Dubai International Academic City, Dubai, United Arab Emirates Tel: +971********* Email:

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