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Desktop Support Sales

Location:
Chennai, Tamil Nadu, India
Posted:
February 24, 2020

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Resume:

MOHAMMED DASTHAGIR

Mobile #: +91-805**-*****

Email: adbycg@r.postjobfree.com

CAREER OBJECTIVE

Seeking challenging profile that offers the opportunity to explore new avenue in the corporate world by utilizing my domain knowledge.

SCHOLISTIC

2016 M.sc (IT) from Madras University, Chennai.

2014 B.sc (CS) from Thiruvallur University, Ambur. CORE COMPETENCIES

CITIRIX, JAVA, MS Office, MS Exchange

WORK EXPERIENCE

DESKTOP SUPPORT ASSOCIATE

CLIENT: INDUSIND BANK LTD KARVY INNOTECH LTD (APRIL 2018 TO N0V 2019)

Maintain and support systems, workstations, mobile devices, printers and peripherals.

Provided Level 1 and Level 2 technical support.

Build and maintain good relationships with end users SALES OFFICER

CLIENT: YES BANK LTD KARVY DATA MANAGEMENT LTD (MAR 2017 TO MAR 2018)

Responsibilities for greeting customers in the sales products area and generating leads.

Ensure customers satisfaction by providing a high level of services to retain the customer.

RESPONSIBILITIES

Win XP; Win Server 2003, 2008, Win Vista, Windows 7.

Assembling, hardware up gradation troubleshooting,

Windows maintenance, dual booting, upgrade & update the windows

MS outlook configuration, Outlook backup & restore and troubleshooting

Disk Management, partitions

Printer / Scanner installation and troubleshooting.

Maintaining all the service call record in tracker and resolve it in TAT, if any escalation then coordinate with the manager it pass to next level according to the severity of the issue.

Calling the vendors for support if any IT Inventory is within the Warranty.

Dealing with resolving problems and issues.

Responds to escalated help desk issues.

Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner.

Proven track record in working with multiple teams within and outside the organization.

Point of contact for team with respect to all Technical Issues/ Queries.

Antivirus update & virus protection

Troubleshooting of hardware and O/S

Basic Networking, Data sharing

TCP/IP Configuration, Internet Maintenance

Data Cards configure and troubleshooting

Wireless Networking, Networking in Domain environment

Basic Firewall configuration.

User Profiles Backup and Restore.

Sharing folder, sharing device & Printer

HIGHLIGHTS

Proficient troubleshooter

Accomplished with mobile devices

LAN expertise

Diverse PC knowledge

Vast technical knowledge

STRENGTH

Self-motivator and good team player.

Dedicate to work

Hard working & Easily adapt to changing environment.

Good listener

Punctual & Interested in learning new concepts.

quick learner

FAVOURITE PURSUITS

Reading books such as Reader’s Digest, India today, magazines and novels.

Surfing the Net

Interested in learning new things

Listening Holy Quran

Playing Cricket

PERSONAL INFORMATION

Date of Birth : 13-02-1994

Nationality : Indian

Known languages : English, Hindi, Tamil, Urdu.

DECLARATION

I hereby declare that the information furnished above is true to the best of my knowledge. Mohammed Dasthagir



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