Mobile #: +91-805**-*****
Seeking challenging profile that offers the opportunity to explore new avenue in the corporate world by utilizing my domain knowledge.
2016 M.sc (IT) from Madras University, Chennai.
2014 B.sc (CS) from Thiruvallur University, Ambur. CORE COMPETENCIES
CITIRIX, JAVA, MS Office, MS Exchange
DESKTOP SUPPORT ASSOCIATE
CLIENT: INDUSIND BANK LTD KARVY INNOTECH LTD (APRIL 2018 TO N0V 2019)
Maintain and support systems, workstations, mobile devices, printers and peripherals.
Provided Level 1 and Level 2 technical support.
Build and maintain good relationships with end users SALES OFFICER
CLIENT: YES BANK LTD KARVY DATA MANAGEMENT LTD (MAR 2017 TO MAR 2018)
Responsibilities for greeting customers in the sales products area and generating leads.
Ensure customers satisfaction by providing a high level of services to retain the customer.
Win XP; Win Server 2003, 2008, Win Vista, Windows 7.
Assembling, hardware up gradation troubleshooting,
Windows maintenance, dual booting, upgrade & update the windows
MS outlook configuration, Outlook backup & restore and troubleshooting
Disk Management, partitions
Printer / Scanner installation and troubleshooting.
Maintaining all the service call record in tracker and resolve it in TAT, if any escalation then coordinate with the manager it pass to next level according to the severity of the issue.
Calling the vendors for support if any IT Inventory is within the Warranty.
Dealing with resolving problems and issues.
Responds to escalated help desk issues.
Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner.
Proven track record in working with multiple teams within and outside the organization.
Point of contact for team with respect to all Technical Issues/ Queries.
Antivirus update & virus protection
Troubleshooting of hardware and O/S
Basic Networking, Data sharing
TCP/IP Configuration, Internet Maintenance
Data Cards configure and troubleshooting
Wireless Networking, Networking in Domain environment
Basic Firewall configuration.
User Profiles Backup and Restore.
Sharing folder, sharing device & Printer
Accomplished with mobile devices
Diverse PC knowledge
Vast technical knowledge
Self-motivator and good team player.
Dedicate to work
Hard working & Easily adapt to changing environment.
Punctual & Interested in learning new concepts.
Reading books such as Reader’s Digest, India today, magazines and novels.
Surfing the Net
Interested in learning new things
Listening Holy Quran
Date of Birth : 13-02-1994
Nationality : Indian
Known languages : English, Hindi, Tamil, Urdu.
I hereby declare that the information furnished above is true to the best of my knowledge. Mohammed Dasthagir