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IT Support

Dubai, Emirate of Dubai, United Arab Emirates
February 24, 2020

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Haroon Zahid

Hor Al Anz, Deira Dubai.

Contact: +971-**-***-****


Visit Visa Valid till Sunday March 15


An excellent academic record, ability to understand and provide technical support to software and hardware issues. A working knowledge of Microsoft windows, servers and active directory, with a strong understanding of core internet technologies. I seek for a suitable job to further my knowledge in the IT domain and utilize my skills.


Time management and organizational skills.

Professional experience providing Desktop and help desk support.

Windows operating systems and server 2008.

Active directory users and computers and group policy objects.

Backup and recovery.

Microsoft office suite.

Outlook email configuration and troubleshooting.

Network printers, scanners and plotters.

TCP/IP plus LAN cabling and installation.

Hardware support to desktops and laptops.

Written and verbal communication skills.


Organization: Computer Marketing Company Private Ltd Pakistan.

(A leading IT infrastructure provider in Pakistan) Project: IT Labs installation in government schools KPK. November 2018 – November 2019

Designation: IT Support.

My Roles:

Installing Operating Systems on Bare Metal Hardware of Computer Systems.

Configuring Computers for proper usage.

Installing Microsoft Office suite and printers.

Creating Local Area Networks (LAN) for the Computer Labs. Organization: Nesma & Partners Ltd.

(One of the biggest contractors in KSA)

Projects: King Abdullah Financial District Riyadh (KAFD) September 2013 – September 2018

Jeddah Storm Water & Drainage Program (JSDP)

September 2012 – July 2013

Designation: IT Administrator and Responsible.

My Roles:

Worked as a Help Desk support resolving issues with software and hardware installations and upgrades.

Installation and troubleshooting of Windows 7/8/10 and Server 2008.

Adding roles to server 2008.

Configuration of Active Directory domain services and GPO’s.

Creating User Accounts, Groups, and assigning permissions.

Support network printers, scanners and plotters.

Installation of Ethernet cables and Wi Fi routers in site offices

Replacing computer desktop and laptop parts as required.

Resolved problems within Microsoft office (outlook, excel, etc.).

Created, Managed, and set up e mail addresses for clients using outlook.

Reviewed, analyzed, and renewed all IT equipment contracts (i.e. multifunctional printers, ISP etc).

Trained employees on one on one basis for new software upgrades when necessary.

Served as the first point of contact for technical assistance inquiries over the phone and email

Walk the users through the problem-solving process

Assigning and keeping records of all IT Assets in the project. Achievements:

Installed and configured more than 200 IT labs in government schools of KPK remote areas.

Worked on two major projects with Nesma and partners as an IT Support for site area and fulfilled all responsibilities in given time frame without any single complain. ACADEMIC EDUCATION:


Bachelors of Computer science University Of Peshawar KPK Pakistan 2011 Secondary school certificate Board of Intermediate Education, Swat 2006 ADDITIONAL SKILLS:

MCITP Course in 2012.

Digital signage screen.

Cyberoam proxy.

Fluent in English, Urdu, Hindi and Pashto.

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