AREAS OF EXPERTISE
Backup: Backupexec/veeam 7.0/8.0
Mail: Lotus Domino 9/Exchange 2013
Driving license: Yes
Selchuk Universty /Turkey
Technology Faculty/ Computer
Head of Technical Support Division
With nearly 10 years of experience in a constantly changing world of technology, philosophies, these values have remained consistent throughout my career: Maintain passion for your work, positivity, learn from others as much as you learn from yourself. A multi-skilled IT specialist with good all-round supervisory and technical expertise. Very capable with a proven ability to ensure the smooth running of ICT systems and to provide IT services that will improve the efficiency and performance of a company. Extensive practical knowledge of complex systems builds, hardware and software, Windows, Linux, virtual platforms, Mail Servers, Security, Backup systems.
Looking for a new and challenging managerial position, one that will make best use of my existing skills & experiences also further my personal development. WORK EXPERIENCE
Central Bank of Azerbaijan – Baku
Head of Tech Support Division May 2017 - Present
In the Central Bank of the Republic of Azerbaijan I responsible for manage and using solutions from BMC Corporation. This is the solutions of BMC Suit: BMC Discovery ADDM, Remedy SmartIT, MyIT, ITSM Suite, TrueSight Capacity Optimization. Day to day IT requirements of the company such as user management, trouble shooting, help and advice. Maintaining desktop applications, local area networks, IT security and telecommunications.
Leading and mentoring the Technical Support Team, performing scheduled staff reviews, communicating and adhering to new procedures, policies and goals. Monitoring incident queues and assisting with daily goals and conducting quality control to reduce errors to improve procedures via BMC MyIT. We use BMC Discovery to find network equipment like computers, network printers, servers, switches and other devices connected to the network for the monitoring the configurations, changes, making reports of the software installed on the hosts. Periodically, this system generates reports on configurations and device changes that helps to track any changes to these devices. Working effectively with other teams implementing strategies to increase profitability, productivity and overall client experience. Auditing incidents to ensure accuracy of information. Handling escalated issues from departments. User`s incident requests managed by Remedy MyIT portal. Our Helpdesk team specialists created and integrated knowledge base to MyIT portal, thus users can resolve some incidents by themselves. The knowledge base is constantly updated by IT administrators and Helpdesk staff. Responsible Design and implement BMC Remedy IT Service Management Suite with outsourcing company to manage IT processes such as Change Management, Asset Management, Contract Management, Knowledge Management, Release Management, Problem Management, License Management and the main Administrator Console of Remedy system.
KEY SKILLS AND COMPETENCIES
Leadership, Communicator, Negotiator, Collaboration, Transparency, Accountability, Passion, Quality
Extensive knowledge of Microsoft Windows Servers, Virtualization, Backup Systems, Blade and Rackmount servers, Storages
Central Bank of Azerbaijan – Baku
Sr.System Administrator June 2016 – May 2017
I was responsible virtual environment (vSphere and Hyper-V) platforms. Main duty was implement central Backup system. Designed and implemented Symantec Backup Exec 2015, installed and configured read only domain controller in branch office. Duties:
Design and Implement clustered Hyper-V and windows 2012R2 servers, install and configure HA Proxy on Centos 7, install and configure HP MSA 2040 storage and build cluster VMware VSphere (ESXi 6.0) virtual environment within DRS, VDP, Fault Tolerance features, HA Clustering in EMC Documentum project. Upgrade all Windows sever editions to latest version Windows server 2012R2 Implementation and troubleshooting of various backup systems Acronis, Windows server backup, Symantec Backup. Administration of Active Directory, DNS, DFS, RDS, WDS, WSUS, Print server, Group Policy. Migrated Domain Controllers 2008R2 to 2012R2
Design, implement virtual environment (VMware vSphere 6.0) within HP C7000 blade server and HP MSA 2040 Storage in main site and 2 DR geographical locations.
Install and configured HP MSL 2024 Tape Library within Symantec Backup Exec 2015 project. Administration of Lotus Domino 9, implemented 2 additional Lotus domino server as cluster in 2 geographical DR sites. TRAİNİNG
HPE Blade System Administration, HPE Virtual Connect Central Bank of Azerbaijan – Baku
System Administrator June 2015 – June 2016
Design and implement EMC Documentum project platform in main and 2 DR site. My duty was install, configure and manage windows servers, vSphere and Hyper-V within HA cluster, host based Windows cluster and configure HP storage. Duties:
Microsoft Servers: Active Directory, DNS, Group Policy, DFS, WDS, WSUS, Print Server, Virtualization: VMware Server ESXi 5.5, vCenter 5.5 HA Clustering, Hyper-V HA Clustering, Veeam BR 8.0 HP Server & Storage: DL360 G6, DL380, DL360 G9, BL460c, 3PAR, MSA 2040 TRAİNİNG
VMware vSphere: Install, Configure, Manage [V6.5]
Xalqbank – Baku
System Administrator Feb 2014 – June 2015
Responsible for the day to day IT requirements of the company such as user management, trouble shooting, help and advice. Maintaining desktop applications, local area networks, IT security and telecommunications and I was responsible from Windows Server Platforms, virtualization and backup system. Duties:
Administration & Monitoring of Rackmount servers and Blade servers. Administration of Windows Services like AD DS, DNS, WSUS, DHCP, File Services, RADIUS 2012 R2 Administration of VMware vSphere 5.5, Lotus Domino mail server, install and configure SharePoint 2013 Backup & Recovery virtual and physical servers with Veeam Backup&Replication 7.0 Omicron LLC – Baku
Helpdesk Feb 2012 – Feb 2014
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware Duties:
Troubleshooting system and network problems
Updates and patches (Windows XP/Vista/7)
Install, modify, and repair computer hardware and software. Run diagnostic programs to resolve problems. Resolve technical problems with Local Area Networks.