Front Office Executive

CURRICULUM VITAE

PERSONAL DETAILS MUDASIR AHMAD GANAIE

Position Applying: Executive Housekeeper

Residential Address: India-Jammu & Kashmir Anantnag Doru

Mobile: +974-********

Skype ID: Mudasir.nazir12

Email: *******.******@*****.***

Date of Birth: September 16, 1993

Languages: English, Urdu, Hindi, Kashmiri

Marital Status: Unmarried

Current location Doha, Qatar

Passport no: L1937357v

Nationality: Indian

CAREER OBJECTIVE

A dedicated team player. With leadership skills including motivating other staff to achieve company objectives. Excellent communication skills with the ability to work with people of diverse backgrounds. Quickly establishes rapport with co-employees. With good problem solving and analytical skills, listens to determine needs of customers before offering a solution, very resourceful, committed and adaptable

CAREER ACHIEVEMENTS

Date: September 2019 – till date CENTARA B PREMIERE THE BOUTIQUE COLLECTION

Designation: Assistant Executive Housekeeper

Duties & Responsibilities

Assume the responsibility of Executive Housekeeper.

Supervise housekeeping staffs to maintain the facility clean, organized and neat.

Plan and allocate daily workload to housekeeping staffs based on guest count.

Ensure that staffs follow housekeeping policies and safety and sanitation standards.

Recommend cost reduction initiatives while maintaining quality and consistency in work.

Assist Executive Housekeeper in the financial forecast, budget preparation and expense management activities.

Generate reports related to expense, labour, supplies and other housekeeping activities.

Ensure that room, hallways and other facility areas are well maintained according to brand standards.

Address guest complaints and inquiries in timely and professional manner.

Ensure that staffs use the cleaning chemicals and supplies safely according to OSHA standards

Ensure that all cleaning chemicals are properly labelled with usage instructions.

Assist in employee hiring, training, performance evaluation, retention and termination activities.

Assist in supporting waste management, recycling and other environmental safety programs.

Educate staffs about company policies, procedures and operations.

Order and stock adequate supplies to avoid shortage and excess.

Process repairs and inspection orders promptly

Date: October 2018 – till September 2019 FRASER SUITES WEST BAY DOHA

Designation: HOUSEKEEPING ASSISTANT MANAGER

Duties & Responsibilities

Pre-opening project experience from a managerial level.

Managed the housekeeping operations in the absence of the Executive Housekeeper.

Communicate and co-ordinate with Engineering, Front Office and in room dining to ensure smooth day to day operation.

Inspect and ensure that all rooms are being serviced properly as per standard.

Inspect and ensure all amenities are placed and replenished daily.

Ensure personalize service given in each room before arrival.

Engage with guests and ensure all of the request and preferences are attended and communicated accordingly.

Ensure compliance of brand standards and standard operating procedures; maintain appropriate standards

Work closely with Engineering and Front Office Department to give best service to our valuable guest.

Interact with and communicate with guests and VIPs’ in promoting the hotel.

Handling guest complaint and resolving the issue in the most effective manner.

Supervised the public area ensuring all exteriors and interiors are maintained up to the standard.

Co-ordinate with the pest control and ensure it is being carried out as per schedule.

Assist the Housekeeper in maintaining the store inventory and budgeting.

Ensured that all records in the department are properly maintained which includes lost and found, discrepancy report, pest control, exterior window cleaning, extra cleaning, deep cleaning, and linen inventory and store inventory.

Gained working knowledge about all the departments in the hotel.

Motivating the team to ensure high productivity.

Facilitate the provision of extra services to guests, such as baby sitting, hot water bottles and so on requests.

Date: October 2016 –September 2018 FRASER SUITES WEST BAY DOHA

Designation: HOUSEKEEPING SUPERVISOR

Duties & Responsibilities

To ensure standard of cleanliness, hygiene and upkeep of the guest rooms and public area.

To inspect guest rooms and upkeep them to the level of the standard of the hotel.

To ensure that the public areas are always clean at all times.

To maintain the linen and supplies inventory.

To overlook the administration records and make sure that all records are being maintained up to date.

Maintaining lost and found records and missing and breakage register.

Motivating the team by carrying out extracurricular activities in the department.

Carrying out any other duties as may be reasonably required by management.

Immediately reporting and documenting to management any observed or known safety hazards, conditions or unsafe practices and procedures as part of fire warden responsibilities.

Date: April 2011 – Dec 2013TAJ GROUP OF HOTELS IN VIVANTA BY TAJ DAL VIEW

Designation: HOUSEKEEPING SENIOR SUPERVISOR

Duties & Responsibilities

1. To ensure standards of cleanliness, hygiene and tidiness in all Bedrooms /corridors /function rooms /public areas are maintained:

Supervising the daily cleaning of assigned rooms, bathrooms, corridor areas and public areas to the highest standards. This includes changing bed linen, replacing towels, cleaning bathrooms thoroughly, vacuuming, mopping and dusting daily. Subject to levels of business the housekeeper will be expected to also service rooms.

Ensuring the upkeep of vacant rooms.

Replenishing brochures and paper goods throughout the bedrooms/hotel.

Maintaining an orderly storeroom and trolleys.

2. To ensure customer satisfaction is maintained by:

Ensuring guest laundry is collected, charged and returned to the guest in a speedy and accurate fashion.

Ensuring guest property left behind is logged and stored in a secure location for lost property.

Resolving any guest problems or complaints when possible and ensuring management are kept informed.

Auctioning any maintenance requests in order to comply with the hotel’s established quality standards and ensure guest satisfaction.

3. To set and maintain standards of service commensurate with the standing of the hotel:

Managing a stock control and ordering system to ensure availability of stock and cost control to maintain costs to a minimum.

Attending any appropriate off and on the job training courses.

Wearing a clean and suitable uniform and name badge at all times. d) Implementing the hotel’s good customer relations policy, including politely addressing guests and colleagues at all times

4. To ensure the department is operated within the Legal Framework by:

Immediately reporting and documenting to management any observed or known safety hazards, conditions or unsafe practices and procedures.

5. Carrying out any other duties as may be reasonably required by management

Date: December 2013- March 2016 LE ROYAL MERIDAN BEACH RESORT & SPA DUBAI

HOUSEKEEPING SUPERVISOR

Duties & Responsibilities

To collect-Room Allocation List and appropriate Section Key and be responsible for that key during shift.

To be responsible for the presentation of trolley during the shift. Ensure it is kept neat, tidy and stocked with the correct amount of guest supplies and linen. Making sure trolley is not causing any hazard or obstruction.

To make sure that trolley does not damage the corridor in any way.

To be fully conversant with standard cleaning procedure and the correct usage and dosage of each cleaning chemical.

Working safely & cleanly & Checking service areas, tools &equipment’s.

Resolving the guest problems & engaging with guest.

Making description report all DND & refused service &Taking extra care about VVIP

&celebrities guest

Date: FEB. 2010 TO December 2010Taj gateway group of hotels

Industrial trainee

Duties & responsibilities:

Sweep and mop floors or vacuum carpets.

Dust and polish furniture, and keep it arranged properly.

Vacuum draperies and upholstered furniture

Empty ashtrays and garbage containers.

Sort, count, mark and fold linens.

Make beds or change bedding

Scrub, disinfect and polish bathroom fixtures.

Replace towels, soap and other supplies.

Report damage, theft and articles found to the executive housekeeper or supervisor.

Observe precautions required to protect hotel and guest property.

Keep storage areas and carts well stocked, clean and tidy.

I am responsible to clean lobbies, halls and banquet rooms as well as guest rooms.

Cleaning carpets and floors.

Shampooing carpets and upholstered furniture, hanging draperies, changing light bulbs.

ACADEMIC ACHIEVEMENTS

Date: February 2011

Course: catering technology & applied nutrition

Institution: institute of hotel management Srinagar (J&K)

American hotel and lodging education institute-leadership and management program

2012-Passed Class XII from Jammu and Kashmir state board of education.

2010-Passed Class X from Jammu and Kashmir state board of education.

Service Skills

Comprehensive problem-solving abilities,

excellent verbal and written communication skills,

ability to deal with people diplomatically,

willingness to learn,

Hard worker.

Computer Skills:

MS-Office,

Basic Knowledge of Computer Application and excel

Knowledge of opera room allocations as well

Hobbies:

Keeping and gaining Knowledge of hotel industry.

Playing Cricket.

Making Friend

Achievements: Certificate of Recognition in Trip Advisor Comment

DECLARATION

I hereby declare that the above written particulars are true to the best of my knowledge and belief.

Date

Place

MUDASIR AHMAD GANAIE

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