M. SHARMILA

Shastri Nagar, Adyar Chennai- ******

Mob: +91-893******* E-mail: adby2i@r.postjobfree.com OBJECTIVE

To seek a challenging role that will enable me to use my experience to work for a dynamic organization that aims to maximize its business potential, as well as encourages personal growth

WORK PROFILE

Well rounded professional with 7 years of experience in Marketing Management, Business Development, Event calling, Presales, inbound calling and Team Management.

Expertise in managing sales co-ordination and marketing objectives across India

Excellent ability to understand and identify new technologies and incorporate these technologies into sales and business development opportunities that stimulate business growth

Effectively use Salesforce to manage the sales pipeline and ensure all activities are documented with call history

Assist marketing in the preparation of RFP responses for all business units

From the given daily leads getting maximum conversion

Handle and prioritize prospects and customer requests among the Sales Team

Recognize and celebrate team achievements and individual achievement

Preparing Marketing report against departmental metrics and initiatives KEY SKILLS

Inbound calling Inside sales Handling Live chat tool Product Demo Database management Presales and marketing campaign Customer Requirement analysis

Sales Management Marketing management RFP preparation Report Generation

Salesforce Marketing Sales coordination Payroll Outsourcing ACADAMIC QUALIFICATION

• MBA in Marketing and Human Resource with 7.4 grade from VELAMMAL INSTITUTE OF TECHNOLOGY

• B.COM (Corporate Secretary ship) with 6.8 grade from JUSTICE BASHEER AHMEAD SYED COLLEGE FOR WOMEN

PROFESSIONAL EXPERIENCE

Mar 2019 to till date – Presales Team Lead – Livspace.com Report to the VP Marketing Livspace (www.livspace.com) is a highly innovative, personalized home design and decor marketplace for homeowners. With Livspace, customers can discover thousands of interior designs for all types of rooms, personalize the design - by color, material, style - to their liking, and get the exact look for their homes in a matter of weeks. Key Responsibilities

Handling team of 4 members and ensuring the desired results by continuous monitoring of call quality and process discipline.

Reach out to prospective customers basis the customer enquiries given by Business Manager while strictly following call time SLAs,

Guide customers about Livspace design services and products for end to end home design projects

Understand the scope of project, ability to identify FHD & KNW kind of projects

Schedule the detailed call with our design team through internal tools

Follow up with internal team members to ensure that appropriate action has been taken on customer requests and complaints

Make reminder calls to clients, send follow-up emails and schedule appointments, make sure the call happens on scheduled time

Feedback calls to customer

Keeping records of customer interactions and different transactions, recording details of comments, inquiries & complaints.

Jan 2018 –Mar 2019 – Marketing Operations Analyst – Agilysys Technologies India Pvt Ltd Report to the VP Marketing

Agilysys (www.agilysys.com) is a leading Developer & Marketer of Propriety software solutions

& services to the hospitality sector.

The product offerings include POS, PMS, Inventory & Procurement, Workforce Management, Analytical, Document Management, Mobile & Wireless solutions Key Responsibilities

• Support marketing activities for trade shows, conferences, and other related events

• Support the Sales Team by generating sales related reports for management and general administrative functions

• Performing preparing Marketing monthly report and doing Research Activities

• Conduct marketing research and data cleansing projects

• Assist in Event coordination: business events, trade shows, and other various prospecting events

• Support the sales team where needed with contract administration, quoting, and proposal sharing

July 2016 to Dec 2017 - Senior Business Development Executive – ADP India Pvt Ltd Report to the Head of Marketing APAC

ADP India (www.adp.in) ADP - Automatic Data Processing India’s leading provider of payroll and compliance expertise across every state. It offers solutions such as Leave Management Systems and Time & Attendance for organisations of any size.

Key Responsibilities

• Responsible for Handling Inbound sales

• Handling Toll-free, Web Chat, Website leads & Email for B to B

• Strong lead generation skills (establishing initial contact and gathering information)

• Responsible for sales in Managed Payroll, Statutory compliance & Payroll on cloud services. Provide Marketing Support to the Sales Team

• Aggressively work with Sales Team to meet sales objectives, analysis of key issues, market forces, Competitor

• Following up the prospect and sharing the proposal as per the requirement

• Negotiating commercial for closing deal

• Following with client to get the executed agreement

• Handle end to end Sales cycle, take measurable efforts to sign off deals Feb 2012 to Feb 2015 and got promoted as Sales Team Lead from Mar 2015 to Jul 2016 – GREedge Report to Sales Manager

GRE-EDGE (www.greedge.com) GREedge is an online academy that provides personalized assistance to get better GRE scores & best admits for the profile Key Responsibilities

• Agreeing weekly target and monthly target with my manager

• Spending more productive time with the customers and with my team

• From the given leads getting maximum conversion

• Help my team to plan and exceed targets

• Recognize and celebrate team achievements and individual achievements ACHIEVEMENTS

• Awarded as STAR PERFORMER for Fy17 (For achieving my targets)

• Have achieved all my MONTHLY TARGET for the financial year 2016- 2017

• Awarded as BEST FRESHER among my Team

• Achieved 4 times quarter Sales TOPPER and as well as 3 times conversion Topper

• FIRST PERSON to achieve 1000 sales in 660 days.

INTERESTS

Reading, Travel, Zumba

PERSONAL DETAILS:

Name : Sharmila M

Gender : Female

D.O.B : 13.12.1988

Nationality : Indian

Marital Status : Married

DECLARATION:

I hereby declare that the information furnished above is true to the best of my knowledge and belief

Place : Chennai

Date :

Contact this candidate