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Guest Services

February 25, 2020

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Contact No: +254********* / 052-******* //Dubai UAE


To work in a responsible and challenging position in a personal skills and knowledge and my entire personality for the betterment of the organization and implement ways and means to achieve the organizational goals and objectives which are challenging environment.


I believe in hard work, commitment, equal team work, collective responsibility and continuous learning. I am a motivated, creative and imaginative individual who works well under pressure.

One who has sufficient academic background, maturity and preparedness to do multitasked jobs if required. Have background in computer usage and skills, also possess good communication skills, problem solving skills and keep eye for details. I work well both individually and I am also an excellent team player.


Date of Birth : 13-12-1983

Nationality : Kenyan

Gender : Male

Religion : Islam

Marital Status : Single

Languages known : English, German & Kiswahili

Visa Status : Employment


●1992-1999 - KCPE (Kenya Certificate of Primary School)

●2000-2003 - KCSE (Kenya Certificate of Secondary School)


●Nov, 2015 – Dec, 2015Cross Training as Bell Boy from Sofiter Luxury Hotel


Sofitel Luxury Hotel -Mar 2015


Maintain the safety of the patrons in around the pool.

Represent the office of UREC by maintaining a professional attitude.

Communicate and enforce all UREC regulations and pool rules in personable and professional manner.

Communicate any potentially dangerous elements of facility to aquatics coordinator.

Attend all scheduled staff meetings.

Participate in and help facilitate staff training.

Perform parton surveillance with a rescue tube from the guard stand.

Remain alert and use all senses while guarding.

Work as a team with other lifeguard during special events.

Record daily participation numbers and complete daily activity reports.

Test the water, record results and report imbalance to the supervisor.

Set up the pool for various activities such as lap, classes, etc.

Be able to respond to an emergency and contact/ activate EMS.

Handle all incidents in manner appropriate to your training.

Complete all injury reports in black/ blue ink.

Assist publicity programmers in keeping the community informed of the pool activities.

Perform other duties as assigned

Sofitel Luxury Hotel -May 2014 to Mar, 2015


Deliver excellent customer service, at all times

Maintain high standards of cleanliness and presentation in all back-of-house areas and customer areas

Service all bedrooms and corridors, in line with company policy

Create and work to daily job lists from the room status list, arrivals and departures list

Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities

Maintain the stocking levels of all point-of-sales and consumables

Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment

Reset lighting to the current standards

Complete all periodical tasks, such as flipping mattresses, cleaning curtains and dusting lamp shades

Store all soiled and clean laundry in line with company policy and complete the required documentation

Fulfill all reasonable requests from guests, to ensure their comfort, satisfaction and safety

Report any security issues to line manager

Maintain personal knowledge by completing in-house training and workbooks

Always adhere to all company policies and procedures and licensing laws

Be involved and contribute at team meetings

Carry out instructions given by the management team and head office

1st jan 2017 till present: LAPITA AUTOGRAPH COLLECTION DUBAI, Bellman.


●Greet and escort guests to rooms.

●Open doors and assist guests / visitors entering and leaving property.

●Inform guests of property amenities, services and hours of operation and local areas of interest and activities.

●Indentifying and explain room features to guests (e.g. use of room key, min bar, ice and vending areas in room safe, valet laundry services).

●Transport guest luggage to and from guests’ room and/ or designated bell area.

●Assist with luggage storage and retrieval

●Assist guest/visitors in and out of vehicles, including assisting guests with loading / unloading luggage.

●Supply guests with directions.

●Arrange transportation (taxi cab, shuttle bus, and limousine / sedan service for guests / visitors and record advance transportation request as needed.

●Serve as a departmental in training, motivating and coaching employees.

●Communicate with guests other employees or departments to ensure guests needs are met.

Strength and ability

●Good team player.

●Excellent communication skills.

●Willing to work any shift and any day.

●Always learn customer services policies.

●Honest, punctual and reliable.

●Able to follow company procedures.

●Excellent customer service skills.


I hereby certify that the above mentioned Statement is correct & true to the best of my knowledge & belief


Available upon request

Contact this candidate