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Customer Service Food Safety

Okotoks, AB, Canada
February 25, 2020

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Princess Joi Agustin

** ******** ***** **** *******, AB T1S 2P1 (C) 587-***-****

Professional Summary

Organized, independent worker with strong time management skills. Meticulous and excellent at juggling multiple tasks and working under pressure. Works well independently or with others as a team. Dedicated and responsible worker with extensive customer service experience that will transfer well to the position of a Food Service Manager. Knowledge of computer use and strong math skills. Fast learning always looking for ways to improve ways of doing things.

Core Qualifications

Data entry

Meticulous attention to detail

Critical thinking

Organizational skills

Time management

Document scanning

Detailed Oriented

Trusted key holder

Creative problem solver

Quick learner

Strong client relations

Team player

“Can do” attitude

Positive attitude

Welcome feedback and critique

Work History

Food Service Supervisor 11/2016 to present

Wendy's- Okotoks, AB

I can do all positions assign by my manager. Drive-thru, Front Cashier and Kitchen.

Displayed enthusiasm and knowledge about the restaurant's menu and products.

Routinely supported other areas of the restaurant as requested, including answering telephones, completing financial transactions and balancing safe money of the restaurant.

Trained kitchen staff on proper use of equipment, food handling, and portion sizing.

Communicated with other kitchen team members to ensure food was prepared on time and correctly

Merchandiser 11/2014 to 01/2015

Bloomstar Bouquet - Okotoks, AB

Answered customer questions regarding store merchandise, department information and pricing.

Created visual marketing and styled window displays.

Assembled promotional displays, including quarter and full-size point of purchase displays.

Monitored and analyzed sales records and consumer purchasing trends.

Completed stock orders and managed inventory levels.

Organized store merchandise racks by size, style and color.

I fax flowers inventory; total sales sending it to the main office. \

Customer Service Experience Leader 06/2015 to 06/2016

Mcdonald's - Okotoks, AB

Maintained high standards of customer service during high-volume, fast-paced operations.

Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.

Assembled food orders while maintaining appropriate portion control.

Prepared all food orders within a 2-3 minutes time frame.

I can do all positions assign by my manager. Drive-thru, Front Cashier and Kitchen. I was once become Crew of the Month.

Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.


Finished the First Year of Hospitality Management 2019

Academic Upgrading 2018

SAIT – Calgary, AB


Academic Upgrading 2018

SAIT – Calgary, AB

Highest Level of English Language and Literature

Food Safety Certification in Supervisory Role 2018

Continuing Education 2017

SAIT - Calgary, AB

AutoCad Certificate of Achievement

(2D and 3Dimensional Frame)

Certificate of Completion 2017

Autodesk Company- Autodesk and Authorized Training Centre (ATC)

High School Diploma 2016

Foothills Composite High School - Okotoks, AB

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