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Manager Quality

Jonesboro, GA
February 23, 2020

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**** **** **. *********, ** ***74 470-***-****


Experienced with Conflict Resolution

Team/Organizational Leadership

Interpersonal & Relationship Building Skills

Professional Reports and Technical Writing

Retention Management

Facilitation, Training & Development

Employee Coaching

Time Management & Deadline Sensitive


TenCate Protective Fabrics, Senoia, GA. Jan 2018 - Present

Shipping/Receiving Manager

●Manage the activities of team members engaged in shipping and receiving, storing product and/or materials.

●Plan and implement department safety activities.

●Issue shipping instructions and provide information to personnel to ensure that delivery times and locations are coordinated.

●Review sales orders, consumption reports, and confer with departments heads to coordinate plant activities.

●Perform administrative duties related to plant shipping/receiving operations.

Gourmet Foods International, Atlanta, GA Nov 2016 - Jan 2018

Shipping Manager

●Planned all shipping activities in keeping with the company’s objectives and targets.

●Monitored operation and staff and recommended changes in methods, procedures, structure, and changes in personnel.

●Administered all Company policies and procedures, communicated to staff as necessary, and ensured compliance and safety.

●Monitored department work productivity and recommended and implemented changes to continually improve work productivity.

RGTS/F3 Logistics, Atlanta, GA

Quality Assurance Supervisor/Warehouse Specialist June 2014 - Nov 2016

●Recorded and tracked data via WMS (Clear Spider)

●Verified materials/merchandise against receiving documents

●Reported discrepancies and damages of new and stored materials

●Conducted and inspect materials and products to ensure finished product quality

●Prepared reports to communicate outcomes of quality activities

●Performed mill spec on all received and shipped goods

●Assured ongoing compliance with quality and industry regulatory requirements

J & P Hall Express, Forest Park, GA

Dock Supervisor/Quality Assurance 2012 – June 2014

●Supervised the complete day to day LTL, P&D, and linehaul operations.

●Planned, directed, and coordinated all facets of unloading/loading of trailers.

●Planned, conducted and monitored quality checks.

●Assured ongoing compliance with quality and industry regulatory requirements.

●Performed administrative duties related to dock operations.

●Assisted in the hiring, training, evaluation, and disciplinary actions of employees.

●Handled special accounts including communicating directly with the customer on a daily basis.

Labor Services at DHL Global, Atlanta, GA

Warehouse Manager 2010 - 2012 Senior Warehouse Supervisor 2007 – 2010

Quality Assurance Supervisor 2005 - 2007

On-Hand Supervisor 2003 - 2005

●Managed a 190 thousand sq. ft. warehouse which consisted of 80 plus employees.

●Communicated with multiple staffing companies to accommodate company's employment needs.

●Led team to achieve quality metrics in a manner consistent with DHL culture and values.

●Tracked, analyzed, and lead initiatives for all quality and customer complaint issues.

●Ensured compliance and record keeping for all mandated quality checks.

●Used continuous improvement methodologies and projects to improve and streamline quality processes.

●Reviewed files, records and documents to obtain information in order to respond to requests.

●Ensured company objectives were met including KPI's, import/export freight recoveries, etc.

●Managed employee scheduling and overtime (consistently kept OT between 3% and 6%).

●Communicated daily with supervisory staff in order to effectively lead their respective departments.

●Communicated with customers, employees and other individuals to answer questions and explain information.

TMSI, College Park, GA

Department Lead 2001 – 2003

●Led and trained a group of 20+ workers in a fast paced warehouse environment.

●Operated forklift, pallet jack, and other hand tools to perform warehouse duties.

●Performed clerical and physical tasks related to the shipping and receiving of product.

●Verified material against receiving documents, documenting discrepancies and damages.

●Conferred with departmental supervisors.


Kaplan University, Plantation, FL


Bachelor of Science - Management


Led 5s program that created and sustained an organized, tidy and efficient working environment

Gave successful dock tours to potential customers which eventually led to new and repeat business

Certified: CFR49 (handling of hazardous materials)

Certified: 1500 BUP (buildup of airline pallets)

OSHA- Occupational Safety and Health Course - Enforced OSHA rules and regulations which led to a safer and more comfortable working environment

Forklift Certified


Producing Quality and Making a Mark of Excellence

Verbal & Written Communication Skills Diversity Quality

Detailed Oriented Internal & External Customer Service Skills

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