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Manager Customer Service

Location:
Cumming, GA
Posted:
February 23, 2020

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Resume:

BRIAN T. SMITH

**** ******* **** *****

Cumming Georgia 30040

770-***-****

adbxxz@r.postjobfree.com

Employment History:

Harbor Group Management - Avia at North Springs Apartments

Sandy Springs, Georgia

Property Manager

June 2019 to Present

Oversee all onsite operations of a 530 unit garden style apartment community.

Provided leadership, hiring, training, evaluating, motivating and supervision of a 12 person onsite staff.

Supervised all leasing and marketing activities.

Met or exceeded annual budget in regards to NOI.

Oversee on-site accounting functions.

Worked toward fulfilling the community’s leasing potential, developed and executed marketing initiatives as needed to support leasing goals.

Respond to and resolve resident complaints promptly to support positive resident relations.

Physically walk and inspect the property to ensure the quality of market-ready apartments.

Process invoices timely utilizing the Ops Procurement system while maintaining budgeted guidelines.

Demonstrate excellent interpersonal and relationship-building skills with co-workers, residents, vendors and contractors.

The Related Companies – Manchester at Mansell Apartments

Alpharetta, Georgia

Community Manager

November 2018 to June 2019

Managed 468 unit garden style community.

Managed all day to day operations and onsite maintenance and office teams.

Maintained positive working relationship with residents, vendors and contractors.

Oversaw apartment interior and amenity area renovation projects.

Worked to meet budgeted goals for income and expenses; developed strategic marketing plans to achieve occupancy and delinquency goals.

Responsible for preparation of annual budgets and financial management of property.

Responsible for ensuring 20% of the community met affordable housing requirements for bond purposes.

Responsible for maintaining occupancy levels and good owner and resident relations.

Ensuring property is maintained properly both curb appeal and building maintenance meeting city code inspection guidelines.

Demonstrated and maintained a positive, professional manner while providing as a role model to promote a team environment.

Appropriated effective problem solving methods in a variety of situations.

CWS Apartments LLC – Marquis on Berkeley Apartments

Duluth, Georgia

Community Director

October 2017 to July 2018

Community Director of 323 unit garden style community.

Provide management and leadership to property staff of 7, including hiring, training and performance management.

Effectively communicate community objectives to team through training and delegation. Follow up with team to ensure objectives are being met.

Manage all day to day operations and onsite team.

Provide superior customer service and communication to residents and prospects to enhance customer satisfaction and to increase retention, reputation and profitability.

Define all community objectives to optimize property efficiency and achieve performance goals and expectations.

Ensure compliance with property management policies and procedures, codes, regulations and governmental annual inspections and compliances.

Develop operating and capital budgets, track variances monthly and report details of property’s operating costs and expenses.

Work to meet budgeted goals for income and expenses.

Develop strategic marketing plans to achieve occupancy and delinquency goals.

Utilize market and sub-market information to make strategic decisions for the success of the property.

Inspect premises for potential liabilities and complete incident reports when needed.

Increased occupancy percentage from 84% to 95% within 5 months during the holidays and winter months (October to February).

Fogelman Management Group – Belmont at Park Bridge Apartments

Alpharetta, Georgia

Business Manager

March 2016 to July 2017

Responsible for the managing operations and maximizing financial value of a 344 unit apartment community.

Oversee a staff of 8 employees and ensure the team members provide the highest level of customer service to residents.

Meet budgeted income, expense and leasing goals.

Work with owner /investment partners to maintain and improve the value of the community.

Conduct weekly meetings with team members to keep them apprised of current issues.

Implement and complete the annual budget process.

Evaluate market conditions to determine unit pricing in accordance with the market and budgeted goals.

Ensure that all capital projects are implemented on time and are completed within the budgeted amount.

Hire, train, supervise and evaluate all team members to establish a successful operation.

Scheduled turn-key and inspected units before and after the make ready process.

Expedited invoices for payment in the Yardi software program.

Maintained genuine rapport with residents and resolved resident issues with a high degree of satisfaction.

Ensure that all weekly and monthly financial reports are completed on time with accuracy.

Establish business relationships with vendors and negotiate services and pricing.

Harbor Group International – 550 Abernathy Apartments

Sandy Springs, Georgia

Community Manager

January 2014 to December 2015

Managed all phases of 228 unit garden style community.

Managed and trained staff of 7 employees in all aspects of property management.

Identified existing and potential barriers to the successful accomplishment of property objectives and utilized performance data, observation, and budgetary financial information to create solutions for a positive impact.

Oversaw complete make ready process from inspecting units before and after the turnkey process.

Kept abreast of industry, market, and seasonal trends to plan strategies to meet operational goals.

Communicated policy and procedure changes with team members.

Initiated and managed all core business processes, including leasing, resident relations, selection and recruitment, and team development.

Ensured market surveys were conducted on a weekly basis and that competition was shopped regularly.

Conducted on-site safety meetings to discuss relevant policies and procedures and other safety topics.

Ordered supplies and services and pay invoices through the Ops procurement system while staying within budgetary restraints.

Obtained national award for “Turn around property of the year 2014” in first year as community manager.

AMLI Residential – AMLI Perimeter Gardens

Dunwoody, Georgia

Community Manager

March 2008 to May 2013

Responsible for all facets of operations for a 245 unit mid-rise A-Class Dunwoody apartment community.

Successfully trained and managed 7 employees with high emphasis on customer service and satisfaction.

Prepared monthly operating statement report, variance comments and monthly budget forecasting.

Oversaw capital expenditure projects with emphasis on timing while keeping within budgeted guidelines.

Orchestrated direct sales and leasing activities, administration and maintenance initiatives.

Promoted teamwork and positive work environment that encourages collaboration.

Ensured compliance with all policies, procedures and audit guidelines with consistent scores of less than 4% exception rate.

Conducted employee performance evaluations and performance counseling.

Inspected make ready units to ensure top quality product that meets or exceeds company standards.

Monitored all maintenance activities to include excellent service, preventative maintenance programs and community curb appeal.

Maintained genuine rapport with current residents while resolving individual concerns and consistently present a professional and courteous attitude.

AMLI Residential – AMLI at Northwinds

Alpharetta, Georgia

Resident Services Manager/Community Manager

March 2003 – March 2008

Oversaw complete day to day operations of an 800 unit A-Class Alpharetta apartment community featuring 1, 2 and 3 bedroom residences.

Worked with I-Procurement (AMLImart) to order community needs and services, working closely with the Service Manager to stay within budgetary restraints while maintaining top quality standard of life for residents.

Maintained average occupancy of 93% in a concession driven market.

Responsible for handling resident issues with a high degree of customer satisfaction while keeping company interests in mind.

Oversaw all facets of the renewal program achieving a minimum of 3 to 5 percent increases.

Inspected all make ready apartments to insure top quality product for prospects and new move-ins.

Highlights of Qualifications:

…Very strong management skills.

…Strong organizational and planning skills.

…Exceptional attention to detail.

…Relate well to residents and staff members.

…Excellent problem solving abilities.

Education:

Normandale Community College, Bloomington, Minnesota

Majored in Hospitality Management with a minor in Business.

Computer Skills:

Proficient in: Onesite, Yardi, MRI, Ops Technology, Real Bridge, Microsoft Excel, Microsoft Word.

References:

Excellent personal and professional references are available upon request.



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