Results-oriented professional with experience in project planning and application implementation of increasing responsibility. Outstanding expertise and skilled in developing insightful, creative solutions and providing a wide range of customer-focused results on tight deadlines. Proven ability to support multiple projects of high complexity while consistently providing high quality, on-time deliverables. Equipped with an outstanding and admirable work ethic, a well-built sense of responsibility, commendable record of dependability, and managing all tasks with accuracy and efficiency. o Consistently maintain and manage conflicting deadlines in high pressure environments. o Ensures business operations and customer service become more productive, profitable, and cost-effective via the highest level of customer experience
AREAS OF EXPERTISE
Compliance & Process Improvement
Budget & Cost Management
Customer Relationship Management
Creative Problem Resolution
Strategic Analysis & Tactical Planning
Team Building & Leadership
Revenue & Profit Growth
Data Analysis & Time Management
Implementation Consultant/Project Manager, Epic Systems Verona, WI August 2018 – Present
Provided go-live support for CentraCare and the Kennedy Krieger Institute
Assisted in the coordination of integrated testing efforts for Columbus Regional Health
Assisted with facility structure build for Alberta Health Services
Analyze patient access and revenue data to determine scope of practice and system configuration needs
Design and install highly integrated patient access and billing software
Lead Access and Revenue Cycle Readiness work groups with executive leadership to ensure the financial health of University Health Systems of San Antonio post-implementation.
Serve as training area lead to implement a training plan for over 9,000 hospital and clinic employees
Manage a project plan to transition University Health Systems of San Antonio to a centralized access model
Partner with executive leadership to facilitate integration of University of Texas and University Health Systems electronic medical record software
Support the sourcing and deployment of patient arrival hardware
Manage a team of IT and training analysts, competing timelines, and escalations with hospital leadership
Review and customize access and revenue reporting models ranging from financial health to end user efficiency
Communicate with clients daily to build relationships and answer questions related to their system configuration
Lead decision tree and scheduling & encounter creation internal process improvement projects Account Manager, Foresters Financial Services Lexington, KY December 2016 – June 2018
Increased client “electronic funds transfer” participation rate by 20%, allowing clients easier access to features such as direct deposit and electronic distribution.
Established goals to enhance the business strategy and to reach all targets.
Successfully organized, managed and increased call efficiency and client contact rate by 39% in a twelve-month period.
Prioritized, organized and documented all facets of the operation and administration of over two thousand client accounts while demonstrating an exceptional ability to deliver targeted, dynamic, and persuasive presentations.
Maintain the daily administration of retirement portfolios that involved funds transfers, trade clearance, compliance monitoring as well as client service, interface, and communication. EDUCATION
Bachelor of Science in Business & Economics, University of Kentucky May 2018 Minor in International Business
Beaker Anatomic Pathology, Beaker Clinical Pathology, Cadence/Prelude, Cogito, August – December 2018 Epic Patient Portal, Welcome, Electronic Eligibility (RTE) TECHNICAL SKILLS
SAS, Stata, Microsoft Office (Word, Excel, PowerPoint)