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Customer Service Engineer

Riyadh, Saudi Arabia
February 23, 2020

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Mohamed Hamid

Saudi Arabia




Skilled in Python, database, SQL, NoSQL, Tableau, Operations Management, Linux System Administration, Customer Satisfaction, Machine learning. Machine learning Strong information technology professional with a Master's Degree focused in Telecommunications Engineering


Sudan University for Science and Technology Telecom Engineering

Graduated December 2012

Sudan University for Science and Technology

B.Sc., of electronic engineering

Graduated November 2007

Skills and Interests

Strong knowledge base in data cleaning techniques Python programming languages for analysis.

Misk academy (data foundation), Udacity (data analysis).

MS Excel, including data cleaning and processing Business Intelligence

Data visualization using Excel,Python packages and Tableau software

SQL,NoSQL, MongoDB, Cloud Computing,Business Intelligence,Data Mining,Machine learning,Quality Assurance,Statistical Analysis,Deep Learning

Employment History

Contact Center Company

Specialist Technical support

Riyadh, Riyadh Province

July 2013 – Present

Provided business-clients with efficient support –Deal with many software like ICMS, TAWASL and ONEVIEW testing customer services, analyzed functionality of peripheral appendages.

Worked closely and effectively with vendors to replace/repair defective hardware and software.

Developed the customer service policy for the organization: Developed customer service procedures, performance level and QA standards for the organization.

Evaluated changing factors frequently to achieve high customer satisfaction.

FBS financial and banking systems

Network Engineer

March 2012 – September 2018

Deployment, and configuration of firewall.

Monitoring/Alerting system deployment and configuration, Ethical Hacking

Windows Server support and administration both 2003 and 2008)

. VMware ®vSphere environment management and administration tools

Linux support and administration, SAN configuration and administration

Internet/TCIP/IP, DNS/E-mail/communication issues

Sudanese transmission company

Control & Telecom Engineer

March 2012 – September 2018

Visit sites and make preventive maintenance, SDH Optical Fiber

Monitoring telecom system fiber, RTU, Install and maintains BTS

Mange servers and applications

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