Dublin, CA

www.linkedin.com/in/yun-chu-chen

Yun-Chu Chen

949-***-****

adbxw5@r.postjobfree.com

https://github.com/dorthy1993

Employment

Business Operations Analyst

Advantech, Irvine

**/****-*******

Analyzed and ensure accuracy of revenue data metrics and prepared high level analysis for core management.

Leveraged business operations data to design, build region analytical report (both ad-hoc and schedules).

Developed strong business acumen and defined objectives for improvements.

Database Analyst Intern

Diamond Wipes International Inc., Chino

06/2019-08/2019

01/2019-06/2019

Assisted IT team in ERP, Salesforce and DOMO database related projects.

Leveraged strength in ETL and SQL to collect and analyze data from Salesforce and Microsoft Dynamics ERP.

Supply Chain Data Analyst Practicum

Niagara Bottling, Ontario

01/2019-06/2019

Analyzed historical data and identified the strongest indicators that lead to the failure of a load (be missed/late).

Communicated with Niagara Bottling supply chain business intelligence and data scientist to confirmed flowchart of delivery process.

Constructed predictive model, logistic regression and decision tree implementing R, Tableau and Python.

Project Manager

Evolutivelabs RhinoShield, Taiwan

02/2018-06/2018

Provided performance assessments of Customer Service Team to optimize customer service workflow.

Optimized customer contact webpage and measured success using google analytics, successfully reducing customer service response time by 20%, resulting in higher customer satisfaction.

Organized customer service work system to generate precise database for customer behavior prediction resulting in increased efficiency.

Project Management Associate

Hexagon MSC Software Corporation, Newport Beach

04/2016-07/2017

Provided predictive models and program assessments to improve R&D department performance using Jira.

Oversaw products that represent ~$30M in annual revenues of the company and adapted agile workflow.

Curtailed vendor service fees by 60% by analyzing a report on the frequency of fallacies committed by the vendor and order quantities over a two-year period.

Education

Irvine, CA

University of California, Irvine

06/2019

MS in Business Analytics, June 2019. GPA:3.5

Certification in Project Management and Global Human Resource Management, March 2016. GPA:3.6

Graduate Coursework: Supply Chain Analytics, Data and Programming for Analytics, Predictive Analytics

Taichung, Taiwan Feng Chia University 06/2016

BS in International Business Administration, June 2016. GPA:3.7

Undergraduate Coursework: International Logistic Management, Industry Competition Analysis

Projects

HighNote User Influence Analytics (2018)

Analyzed the customer activities for potential insight to inform a “free-to-fee” strategy.

Tools: R, Tableau; Packages: dplyr, pastecs, ggplot2, MatchIt, gridExtra

Models: Binomial Regression, Logistic Regression, PSM

Sales Prediction via Alteryx and Tableau (2019)

Forecasted 12-month sales based on price elastically and income elastically measured by regression model.

Tools: Alteryx, Tableau

Models: Linear Regression, Arima Time Series; Score

Brand Impact Survey Analysis (2019) https://www.youtube.com/watch?v=JXz2zBGW904

Compared survey response of test/control and determine what impact the content had on public opinion.

Tools: R, Tableau, Megastat;

Packages: dplyr, corrplot, Correlation matrix, t-test

Technologies

R, Megastat, MySQL, Tableau, Jira, Agile, Microsoft Suit, Alteryx, Google Analytics, Oracle, SDLC, A/B testing,

AdWords, Statistical Modeling, DOMO, Salesforce, SAP, Zendesk

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