Business Operations Analyst
Analyzed and ensure accuracy of revenue data metrics and prepared high level analysis for core management.
Leveraged business operations data to design, build region analytical report (both ad-hoc and schedules).
Developed strong business acumen and defined objectives for improvements.
Database Analyst Intern
Diamond Wipes International Inc., Chino
Assisted IT team in ERP, Salesforce and DOMO database related projects.
Leveraged strength in ETL and SQL to collect and analyze data from Salesforce and Microsoft Dynamics ERP.
Supply Chain Data Analyst Practicum
Niagara Bottling, Ontario
Analyzed historical data and identified the strongest indicators that lead to the failure of a load (be missed/late).
Communicated with Niagara Bottling supply chain business intelligence and data scientist to confirmed flowchart of delivery process.
Constructed predictive model, logistic regression and decision tree implementing R, Tableau and Python.
Evolutivelabs RhinoShield, Taiwan
Provided performance assessments of Customer Service Team to optimize customer service workflow.
Optimized customer contact webpage and measured success using google analytics, successfully reducing customer service response time by 20%, resulting in higher customer satisfaction.
Organized customer service work system to generate precise database for customer behavior prediction resulting in increased efficiency.
Project Management Associate
Hexagon MSC Software Corporation, Newport Beach
Provided predictive models and program assessments to improve R&D department performance using Jira.
Oversaw products that represent ~$30M in annual revenues of the company and adapted agile workflow.
Curtailed vendor service fees by 60% by analyzing a report on the frequency of fallacies committed by the vendor and order quantities over a two-year period.
University of California, Irvine
MS in Business Analytics, June 2019. GPA:3.5
Certification in Project Management and Global Human Resource Management, March 2016. GPA:3.6
Graduate Coursework: Supply Chain Analytics, Data and Programming for Analytics, Predictive Analytics
Taichung, Taiwan Feng Chia University 06/2016
BS in International Business Administration, June 2016. GPA:3.7
Undergraduate Coursework: International Logistic Management, Industry Competition Analysis
HighNote User Influence Analytics (2018)
Analyzed the customer activities for potential insight to inform a “free-to-fee” strategy.
Tools: R, Tableau; Packages: dplyr, pastecs, ggplot2, MatchIt, gridExtra
Models: Binomial Regression, Logistic Regression, PSM
Sales Prediction via Alteryx and Tableau (2019)
Forecasted 12-month sales based on price elastically and income elastically measured by regression model.
Tools: Alteryx, Tableau
Models: Linear Regression, Arima Time Series; Score
Brand Impact Survey Analysis (2019) https://www.youtube.com/watch?v=JXz2zBGW904
Compared survey response of test/control and determine what impact the content had on public opinion.
Tools: R, Tableau, Megastat;
Packages: dplyr, corrplot, Correlation matrix, t-test
R, Megastat, MySQL, Tableau, Jira, Agile, Microsoft Suit, Alteryx, Google Analytics, Oracle, SDLC, A/B testing,
AdWords, Statistical Modeling, DOMO, Salesforce, SAP, Zendesk