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Customer Service Sales Representative

Location:
New York City, NY
Posted:
February 23, 2020

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Resume:

adbxvw@r.postjobfree.com Phone: 860-***-****

Ricky Davis

Summary:

Skilled professional with experience in leading teams to achieving excellent results as

demonstrated in annual event planning for hosting events. Well organized, effectively manages priorities and handle multiple tasks simultaneously. Effectively communicates with all levels of management within the work industry, public speaking and retail.

Accomplishments

Eight years of experience with Comcast Cable

Helped create and implement Quad Corner

Assisted with development of “FUN Committee

Received Team Spirit Award

Executive Producer for High End Fashion Shows

Executive Producer for Children’s Fashion shows for children (6-12)

Received City of Hartford Proclamation from the Mayor’s Office March 2011 (Ricky Trendy Day March 19th)

Received City of Hartford, CT Official Citation from Mayor’s Office March-2014

Wardrobe Stylist/Personal Shopper

Event Hosting

FNL Leadership Program (Nordstrom)

Professional Experience

Saks Fifth Avenue (NYC) 4/19-Present

Style Advisor (Alexander McQueen)

responsible for driving sales and profit in my identified area of business and supporting the overall store performance.

responsible for delivering an exceptional customer experience and building a strong relationship with my clients

get things done by engaging in high level teamwork and flexing my interpersonal skills.

an expert communicator, with the special ability to build strong business relationships beyond your immediate team.

a natural problem-solver, who is also intuitively analytical and creative

understanding the value of being proactive and solution-oriented

Personal Stylist 3/18-3/19

Nordstrom Men's Store (Columbus Circle NYC)

Opened up the new store

Build long-lasting relationships and create a loyal customer following by selling to customers through Personal Stylist appointments and contacting them when new product comes in that you think they’ll love.

•Stay up on the latest trends in all areas of fashion so you can create complete looks for your customers—from head to toe.

•Tell it like it is in the dressing room by giving honest feedback and guidance to customers on style and fit.

Assistant Manager (Men's Shoes) 2/17-3/18

•Being all about your team — from recruiting, hiring and training, to developing and motivating them. You’ll lead by example how to set and exceed personal and company goals while emphasizing the importance of delivering amazing customer service every day.

•Using your fashion knowledge and business skills to create a solid business plan that enables your team to work together to meet department, store and individual productivity goals.

•Partnering with the merchant team to ensure you have the merchandise your customers will love.

•Ensuring the department stays “runway ready” by maintaining merchandising and presentation standards through stocking, re-merchandising and straightening throughout the day.

•Sharing your knowledge and excitement about the lasted in men’s fashion — from sharp suits and trendy ties to stylish sportswear and cozy outer wear — with your team and customers.

•Building long-lasting relationships and creating a loyal customer following by actively selling on the floor, in addition to your managerial duties.

Assistant Manager (Men's Clothing/Furnishings/Sportswear/Rail) 1/15-2/17

•Being all about your team — from recruiting, hiring and training, to developing and motivating them. You’ll lead by example how to set and exceed personal and company goals while emphasizing the importance of delivering amazing customer service every day.

•Using your fashion knowledge and business skills to create a solid business plan that enables your team to work together to meet department, store and individual productivity goals.

•Partnering with the merchant team to ensure you have the merchandise your customers will love.

•Ensuring the department stays “runway ready” by maintaining merchandising and presentation standards through stocking, re-merchandising and straightening throughout the day.

•Sharing your knowledge and excitement about the lasted in men’s fashion — from sharp suits and trendy ties to stylish sportswear and cozy outer wear — with your team and customers.

•Building long-lasting relationships and creating a loyal customer following by actively selling on the floor, in addition to your managerial duties.

Interim Manager (Handbags/Accessories) 12/15-1/15

•Achieve department volume and productivity goals by developing and executing a business plan

•Manage salespeople to meet or exceed their Sell More, Make More goals

•Develop salespeople to build a bench of future leaders

•Ensure salespeople are delivering outstanding customer service by teaching, coaching and leading by example

•Coach salespeople to build and maintain personal trade

•Teach salespeople to act as fashion and product knowledge experts for the customer

•Partner with regional merchandiser to ensure the customer receives the best quality, value and selection

•Ensure merchandising and presentation standards are met

•Identify, recruit and hire top sales talent

•Maintain an active floor presence and achieve personal sales per hour goals

•Ensure accurate inventory management and achieve shrinkage goals

Assistant Manager (Indi/ViaC/Collectors) 9/15-12/15

•Being all about your team — from recruiting, hiring and training, to developing and motivating them. You’ll lead by example how to set and exceed personal and company goals while emphasizing the importance of delivering amazing customer service every day.

•Using your fashion knowledge and business skills to create a solid business plan that enables your team to work together to meet department, store and individual productivity goals.

•Partnering with the merchant team to ensure you have the merchandise your customers will love.

•Ensuring the department stays “runway ready” by maintaining merchandising and presentation standards through stocking, re-merchandising and straightening throughout the day.

•Sharing your knowledge and excitement about the lasted in men’s fashion — from sharp suits and trendy ties to stylish sportswear and cozy outer wear — with your team and customers.

•Building long-lasting relationships and creating a loyal customer following by actively selling on the floor, in addition to your managerial duties.

Personal Stylist 5/15-9/15

•Build long-lasting relationships and create a loyal customer following by selling to customers through Personal Stylist appointments and contacting them when new product comes in that you think they’ll love.

•Stay up on the latest trends in all areas of fashion so you can create complete looks for your customers—from head to toe.

•Tell it like it is in the dressing room by giving honest feedback and guidance to customers on style and fit.

Inbound Sales Representative–Comcast Cable, Berlin, CT Oct 2006– Sept 2014

Consistently met and exceed projected monthly goals- (Cable, High Speed Internet, Telephone, and Home Security).

New Hire Mentor

Supported new sales agents with guidance to provide excellent customer service and meeting sales metrics.

Floor Support

Supports floor when management is in meetings or offsite by being visible to agents through mobility, IM, and email.

Fun Committee

Creating and generating ideas and incentives to enhance sales performance

Quad Corner

Helped create and manage store within the department where agents can purchase food, Ipads, etc.

Customer Service Representative–Comcast Cable, Berlin, CT May 2006 – Oct 2006

Assisted customers with escalated billing and technical issues while maintaining metrics (sales goals, adherence, etc.)

Floor Support

Supports floor when management is in meetings or offsite by being visible to agents through mobility, IM, and email.

Education

Virginia State University, Petersburg VA. 2001-2003

High School Diploma– Hartford Public High School, Hartford, CT 1999



Contact this candidate