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Quality Manager

Winnipeg, MB, Canada
February 23, 2020

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Marc Henault

*** **** ******* ****, ********, Manitoba Phone: 204-***-****/Mobile: 204-***-**** Email:


A creative, analytical, quality assurance professional with expertise in conducting internal and external audits, knowledge of manufacturing standards, supporting a quality assurance team, coaching and training. A confident team player with strong interpersonal skills, a passion for taking initiative, sharing knowledge and assisting with the development of new procedures and processes. A strong intuition to draw upon the strengths of others, and excellent communication skills facilitating the flow of information.

Creative Organized Empathetic

Artist Intuitive Communicator Detail Oriented Learner Project Leader


A leader, guide and trainer of quality audit work teams that promote and maintain an acceptable level in quality at the least cost.

Able to use quality expertise to provide technical assistance to manufacturing departments, investigate and provide feedback on quality problems.

Skilled and thorough application of problem solving and troubleshooting techniques with enthusiasm towards continuous quality improvements.

Well-developed skills and experience in the conduct of quality planning improvements, document preparation and supervision of quality improvement projects.

Proven resourcefulness and innovativeness in the day to day operations and damage control within a manufacturing environment and best practices for quality assurance and standards.

Willingly participates and contributes positively by sharing information, listening and accepting others’ points of view. Is skilled at giving and receiving constructive criticism while maintaining a positive outlook.

Team oriented individual with good interpersonal skills for good staff relations.

Reasonable organizational skills for the accomplishment of tasks within a specific timeframe.


Conducted annual quality audits with knowledge of ISO9000, AS9100, FAA, the aerospace industry, and Transport Canada requirements. The audits involved investigating, analyzing, setting up an audit schedule, and assessing risks of the audit schedule, resulting in meeting annual audit deadlines, improving the rating from 5.6 out of 10 to 8.7 out of 10, and completing audits in an accurate and success manner.

Trained and mentored other auditors on the team to learn process and procedure while ensuring the team is doing the best job at the highest quality. Involved personnel reviewing audit procedures, along with supervised preparation of checklists and review of audit results prior to presentation to management, along with constant positive encouragement.

Participated in the interview process for new employees for the audit team, assisting in developing questions with the Quality Assurance Manager and Human Resources, and providing feedback on the final candidate and fit.

Led a group of 5 team members in the quality department; answering questions, problem solving, mentoring, monitoring audit process, while ensuring external auditor findings/recommendations were acceptable and implemented by the organization.

Reported on the standard audit findings for the department; communicating the information to the managers to avoid surprises, gathering feedback, and answering their questions, highlighting positives and action items, the general scope of what was audited, and what were the audit findings.

Implemented an internal audit database system that records results/report documents, gaining buy in from the Quality Assurance Manager and encouraging the IT team to assist with the programming; holding others accountable, resulting in having the database set up within a year. The resulting changes created substantial improvements to efficiencies.

Provided external audit support, e.g. FAA, Transport Canada, shadowing the external auditor, providing scripts and explanations to staff of what was going to be asked, coordinating the meetings with departments, and gathering the appropriate documentation and background information.

Designed a colour coding notification system for audits that communicated deadlines to the appropriate staff members, red being the most urgent in the colour coding notices. The notification system gave staff a 10 day period to reply with their action items to fix any issues or solve a problem ensuring the organization met audit deadlines.

Developed a detailed internal audit checklist to assist other auditors on the team to know what to ask, ensuring accuracy, detail, and consistency.


Quality Assurance Analyst, Standard Aero, Winnipeg, MB 2018 – 2019

Quality Audit Specialist, Boeing, Winnipeg, MB 1997 – 2017

Quality Auditor, Sullivan Strong Scott, Winnipeg, MB 1997

Quality Manager, Sunwest Screen Graphics, Winnipeg, MB 1996

Internal Quality Auditor, Palliser Furniture Limited, Winnipeg, MB 1995

Quality Audit Analyst, Federal Pioneer/Schneider Canada, Winnipeg, MB 1990 - 1994

Cargo Claims Investigator, Arnold Brothers, Winnipeg, MB 1985 - 1990

Sales Associate/Tailor/Department Supervisor, The Bay, Winnipeg, MB 1984


Certificate Program in Quality Assurance Management (Continuing Education Division The University of Manitoba) 1992


AS9100:2016 and ISO 9001:2015 Major Revision Insights February 2016 (SAE International)

ISO 19011 & The Process Approach to Auditing May 2013 (The BRC Business Resource Centre)

Understanding & Implementing ISO 14001:2004 April 2013 (The BRC Business Resource Centre)

Registration Management Committee (RMC) Auditor Workshop "Transition & Regulatory Compliance" July 2012 (American Aerospace Quality Group)

AS9100C Lead Auditor Training April 2012 (AS9100 Training Development Team: The Boeing Company)

ISO9001:2008 Internal Auditor Upgrade Refresher April 2009 (The BRC Business Resource Centre)

RAB-Accredited ISO 9001:2000 Lead Auditor Training with AS9100 Aerospace Auditor Training October 2004 (Plexus Corporation)

Time Management May 2000 (Red River College)

D1-9000 Auditor Training July 1998 (Phil Clifford & Associates)

Auditor / Lead Auditor Training Course August 1997 (SGS Yarsley International Certification Services Limited registered under the IQA International Register of Certificated Auditors)

Internal Quality Auditor Training May 1995 (FIRA International)

Quality Auditing March 1994 (Red River Community College)

C2Q Committed to Quality Living the Vision January 1994 (Groupe Schneider North America)

C2Q Improvement Process Workshop July 1993 (Schneider Canada)

Total Quality Management April 1992 (G.R. Technologies)

Introduction to Auditing May 1991 (Quality Management Institute A Division of Canadian Standards Association)


Provided upon request

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