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Customer Service Administrative Assistant

Location:
United States
Posted:
February 23, 2020

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Resume:

Jamaesha Sweatt

**** ******* ****. ***. *** Anchorage, AK 99508

907-***-****

(adbxu7@r.postjobfree.com)

Objective: Seeking a full time or part time clerical position at a company that I can stay with long term and apply my skills to and learn from as well.

Qualifications:

Type 50 wpm, tenkey by touch and sight

Able to multitask and prioritize

Able to answer multi phone line with proper phone etiquette

Punctual, pay attention to detail, excellent customer service skills

Proficient with Microsoft Word, Excel, Power point and QuickBooks Pro

Able to work under pressure, prioritize and meet deadlines

Able to demonstrate good judgement in investigating and troubleshooting

Work History:

Care taker/ Studying for Insurance License 09/18- Present

Stay At home mom, studying to become an Ins. Adjuster

Polar Refrigeration 7/01/2017-08/01/2018

Administrative Assistant/ Dispatcher

Answer multi phone lines, data entry, copies, filing, faxes, mail

Dispatch technicians, create invoices, input work orders/invoices on to Excel spreadsheets and in QuickBooks

Coordinate contact with customers for technicians to ensure accuracy of service and orders and customer relations

Review and input in database work orders, invoices and any other paperwork turned in by technicians

Ensure the accuracy of customer and technician communications as well as ensuring invoices and work orders are accurate,

complete and processed in a timely manner

Best Storage Tudor 8/01/2015 - 04/05/2018

Reservation Specialist

Answer multiphone lines, Customer service, marketing spreadsheets

Place reservations, follow up calls for appointments

Open and close office, cash handling, generate proper paperwork for unit rentals

GCI 11/08/2014-08/01/2015

Lifeline Support Tech

Answer multi phone lines, customer service

Review and verify information needed for phone service, follow up calls

Generate excel spreadsheets for customer data, copies, filing, faxes

Alaska National Insurance Company 10/16/2010 - 09/06/2014

Claims Assistant

Answer phones, filing, copies/faxes

Generate proper paperwork to commence claims

Scheduling IMEs (Independent Medical Evaluation)

Issue checks to claimants and providers

Education:

Benny Benson HS Diploma in May of 2003

Charter College Certificate of Applied Science in Medical Insurance Billing and Coding

References:

Tammy Mundell Best Storage Tudor, Manager 907-***-****

Marika Alex Oil &Vinegar, Manager 907-***-****

Lanita Sanders New Life Development, Counselor 907-***-****



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