D.O.B. - **-**-**** MARITAL STATUS – MARRIED

NATIONALITY – INDIAN DRIVING LICENCE – KSA

- adbxtc@r.postjobfree.com - +966-*********

Creative and highly energetic personality, with a strict focus on delivering results. Ability to effectively deal with internal and external customers, with a passion of trying new things, building strong team and producing inspiring campaigns for hotels. EDUCATION InterContinental Jeddah (2018 – Present)

- Sales Manager

RFP Champion of the hotel from 2015.

Responsible for driving Corporate, Airlines, Leisure, OTA and Consulate business for the hotel.

Entrusted with the responsibility of client relationship management of Key Accounts i.e. IBM, PwC, KPMG, Accenture, ABB, Unilever, Chevron, Hewlett Packard, HSBC, JPMorgan, Microsoft, Oracle, Michelin, Pepsico Inc., contributing to 25-28% of the total business of the hotel.

Achieving or exceeding individual and team sales goals and hotel budgets

Assist the DOSM in planning for Sales Strategy for key RFP accounts for every quarter

Seeking new clients through strategic sales efforts for group, extended stay and transient room revenue.

Using Revenue Management resources to help make informed decisions and maximize revenue for the hotel.

Responsible for Ramadan Sponsorship for hotel.

Champion of IHG Business Rewards Loyalty program from 2015.

Adjusting strategy based on competitive market and market segment knowledge.

Understands the overall market - competitors" strengths and weaknesses, economic trends, supply and demand etc. and sell the hotel accordingly.

Analysing the leads generated by the team and to make the right pitch for the getting closer on the business.

To contribute the work flow of the sales office, completion of weekly and daily reports and sends these reports to the DOSM.

Make sales calls to discover, acquire new business and to activate them in hotel; also to strengthen the relationship with Corporate, Airlines OTA, Leisure and Consulate business.

Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relationship.

Interacts with guests/ clients to obtain feedback on product quality and quality of services.

InterContinental Jeddah (2016 – 2018)

- Digital Marketing Manager

Guide strategies, development and execution of all integrated marketing initiatives including: website, email, mobile, social, print, broadcast and on-property brand experience in order to achieve low cost book direct revenue, market share growth and brand preference.

POST GRADUATION IN

MANAGEMENT

INSTITUTE OF

ENGINEERING &

MANAGEMENT

2011-2012

Major 1 - Marketing

Major 2 - Supply Chain &

logistics

GRADUATION

MAHARAJA MANINDRA

CHANDRA COLLEGE

2006 – 2009

Bachelor of Commerce (Accountancy

Honours)

INDIAN SCHOOL

CERTIFICATE (ISC)

St. Xavier’s Institution

2006

INDIAN CERTIFICATE

OF SECONDARY

EDUCATION (ICSE)

St. Xavier’s Institution

2004

Facebook, Twitter, Pinterest, Instagram,

LinkedIn, YouTube, Foursquare,

Google+, Snapchat and Tumblr.

CHANNEL EXPERIENCE

• Oversee social media company and public relations firms. Craft annual calendar of marketing activities responding to key need periods and connecting to PR/Social Media angled dates. Account Manager for Corporate and Travel Agencies accounts. Responsible for Account Management Grid of the hotel. Control and draft key budget trackers. SEO/SEM & Content Marketing. Expertise in Google Analytics and its oriented all campaigns. Daily performance management of all distribution channels and partnerships – Business Travel Agents, CRO, GDS, OTA Web & Social Media. Introduce and develop partnership with automobile, Radio, fashion and design. Drive partnerships that benefit Beverage & Food outlets by driving business, buzz and revenue into all venues. As a leader of IHG Business Rewards loyalty program, making sure that all guests points are updated properly.

InterContinental Jeddah (2014 – 2016)

- Marketing & Communication Supervisor

• Associated with the training & development of the colleagues. Focus on customer loyalty as a champion of IHG Business Rewards. Account Manager for airlines and travel agent companies. Head of e-magazine designed especially for the loyalty customers. Web and content development through Hotel Content Manager. Forecasting the performance of the sales team on monthly & quarterly basis. Creating advertisement, poster, e-mail campaign and in-charge of the social media activities. Responsible for request for proposal (RFP), submitting rates to our valuable organizations online. Facilitating interdepartmental communication and external communication. Development and refinement of marketing goals, pricing strategies, promoting activities in consultation with Director of Sales & Marketing .

InterContinental Jeddah (2013 – 2014)

- Sales Coordinator

• Primarily assisting sales team. Focusing mostly on managing schedules and distribution of any sales documents. Preparing contract, follow-up and negotiation with the clients to offer the best possible rates to suit their needs. Developing sales strategies with the team. Prepare report for clients accounts and departmental progress. Conduct internal meetings and training for the team.

ZYDUS WELLNESS (FMCG COMPANY) (2012)

- Sales Officer (West Region)

• Main challenges were promoting new products, building a strong distribution channel, creating customer awareness, relationship management with the distributors and whole sellers. Accountable for sales target of INR.250K monthly. Detailed analysis of the inventory management of stocks sold and stock in house.

UTSAV FASHIONS (2011)

- Customer Care Executive

• Answering product information request and re-solve order queries in a skillful and professional manner via telephone calls, e-mail and chat options. ensuring timely and customer centric resolution. Develop a sound understanding of the product, services and processes. Assisting to improve customer experience by maintaining ideal incoming call query time less than two minutes. ACHIEVEMENTS

1. IHG Winning Ways Champion –

(2017) – Do the Right Thing.

2. 1st Runner Up (Employee of the

Year 2016). – InterContinental®

Jeddah

3. Star of the Department 2015 –

InterContinental® Jeddah

4. Supervisor of the Month 2015 -

InterContinental® Jeddah

5. Employee of Month 2014 -

InterContinental® Jeddah

Hotelier Middle East Award –

Shortlisted as the top 06th Marketing

& PR Person of the year 2016.

REMARKABLE ACHIEVEMENT

SKILLS

SEO – GoogleAdwords

Reporting – Google Analytics

CMS – Wordpress

Office Tools – Microsoft Office

Emailing – Constant Contact, Mail

chimp

CRM – Opera, Civil soft

PAO – Photoshop, Illustrator

Languages – English, Bengali &

Hindi

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