Resume of Ravindra Trivedi

Mobile Contacts : +91-836*******

Email Ids : adbxr7@r.postjobfree.com, adbxr7@r.postjobfree.com Onsite Experience : USA, UK, Europe and Dubai (ME) Linked-in Profile : https://www.linkedin.com/in/ravindra-trivedi-0047a112a/ Current Location : Mumbai, Maharashtra, India

Open for Locations : Pune, Mumbai and Netherlands/EU/USA Total Experience : 19+ Years

PROFILE SUMMARY

Senior Robotic Process Automation Consultant/Business Analyst for AURO (Automation and Robotics) group responsible for Automation opportunity identification, implementation and ROI using various RPA tools like UIPath, Automation anywhere, Blue Prism, SyntBot across various business domain like BFSI, Life science and healthcare, Manufacturing etc.

IT Automation Program Manager/Business Integrator for all BTN (Belgium, Netherlands, Luxemburg and The Nordic countries) customers.

Global Automation Process Owner and Business Integrator for IPsoft/Arago Automation Program within ATOS IDM (Infrastructure and Data Management) Services

Knowledge on Big data technology,Machine learning and GCP Data engineering products like Bigquery, Dataflow, Pub-Sub, Cloud Storage, Spanner, Bigtable etc.

Bid Management/Solution Proposal delivery/Business Offer Management

Service delivery Management for Infrastructure and Data Management services for McGraw Hill Education and Finance; ATOS France Global IT

IT Professional with more than 19 Years of experience of handling technology transition projects encompassing planning, proposal, implementation and maintenance of managed Services.

Resourceful in mapping client requirements; functioning as the single point of contact in providing guidance and Service delivery on all aspects of Service level management, Capacity management, Availability management and IT Continuity management. CORE SKILLS & COMPETENCIES SUMMARY

Senior RPA Consultant/Business Analyst for AURO (Automation and Robotics): List of Clientele : Symrise (Life Sciences domain), UK Home office(Government), Poland Jurisdiction (Government Domain)

Analysis of existing tickets (Incidents, service request, standard changes) and complete landscape analysis that includes IT Infrastructure, Application management and various business Processes.

Identification of potential automation opportunities

Prioritization of automation candidate for implantation based on cost and benefits

Ensure Designing, documentation and sign-off for ‘AS IS’ and ‘TO BE’ business process or IT process from SME/SDM and AURO Technical Architect

Choose most appropriate RPA tools based on existing process scenario, license cost, implementation and maintenance cost

Accountable for RPA Implementation project and ROI monitoring and assurance

Interaction and Co-ordination with Automation CoE, Service delivery Manager, Process Owner, Technical SMEs and contract Owners.

IT Automation Program Manager/Business Integrator: Nov’2018 to Oct’2019 Clientele : Philips DCO, Schlumberger, Atlas Copco

Ownership of end to end RPA automation Implementation right from Identification of Automation opportunity, Saving Analysis, Business Case preparation and Approval,Customer On-Boarding on automation platform,, SOP development and Automation Test & Release management and finally deployment to Customer’s Production Environment.

Co-ordinate with Global tooling team for automation onboarding and CoE Team for automation development

Ensuring overall saving realization targets set by Global are achieved by GBU within agreed timeframe and cost

Presenting GBU Automation status and Achievement in Global SteerCo

Ensure that the Projects are delivered within budgeted time and cost Automation Process design and Business Integrator:Nov’2016 to Oct’2018

Ownership of end to end automation Process right from Customer On-Boarding on automation platform, Saving Analysis, Identification of Automation opportunity, SOP development and Automation Test & Release management and finally deployment to Customer’s Production Environment.

Design Processes for Automation Center of Excellence (CoE) to develop Globally Approved and Tested Automations

Design Global automation governance structure

Participate in Internal Review and Management Steering meetings Bid Manager and Demand Manager : Sept’2014 – Oct’2016

Understanding Clients Business Requirement through RFP/RFI

Internal Feasibility Study and taking Ownership of Bid right from Pursuit, Strategy, Solution, Offer, Contract to Handover Phase

Preparing Bid Plan and Bid Budget

Gathering required Technical analysis from Various Business Services line like Application development and Maintenance, SAP ERP, Network and Connectivity, Voice services, Identity and Access Management, Data Center services, User care etc and Clearing RAINBOW Gate, Quality Gate and Legal Gate

Initiating Win Workshop, Strategy Workshop and solution workshop to understand and map, design and provide final proposal as per client’s requirement

Business Offer Submission to Customer and Presentation

Working closely with Sales Team, Solution team, Delivery Team, CFO, CEO, Account team and Cluster Head Service Delivery Management: Nov’2011-July 2014

Complete ownership of Service assurance and Governance for ICS Tower (Infrastructure and Cloud Service).

Maintaining IT Service support and delivery as per ISO 20000 Standards by managing different technology sub- tower for Wintel, Unix ( Linux/Solaris), Netback up, Cloud and Storage across different continent (APAC, EMEA, NA) and different sites across the world.

Initiating other service improvement drives as per daily, weekly and Monthly service review and performance reports to achieve agreed service level.

Skill Matrix Plan Preparation and Capacity Management Plan for Managed Operation Team.

Providing inputs for Preparation of Disaster Recovery Plan (BCP/DR Plan)

Maintaining Service catalogue and making changes according to change in Service requirements and business requirement

Process

Consultant

: Jun’2010-Oct’ 2011

Incident Management Process Implementation

Change Management Process Implementation

SOFT SKILLS:

Superior communication skills both written and oral. Experience leading large cross-function teams and driving consensus among colleagues; ability to lead, motivate, influence, and drive to results in a highly-matrixed environment.

Excellent stakeholder and relationship management within an enterprise globally, among executives and team members. Ability to motivate to give peak performance and establish credibility with key decision makers.

Complex problem resolution ability under stress within diverse culture, integrated skill set by influencing key resources.

Strong people leadership capabilities. Ability to develop and grow a project team that is skilled and motivated to deliver

against commitments.

TOOLS WORKED ON:

Tool Name

Microsoft Project – Planning RAINBOW Framework : Bid Management Microsoft Visio – Process and Workflow design

Remedy and ServiceNow: IT Service Management and

Demand Management

EDUCATIONAL / PROFESSIONAL QUALIFICATIONS/CERTIFICATIONS Certificate University / Institute Year

Bachelor of Engineering AC PATIL College of Engineering, Navi Mumbai 2001 ITIL V3 – Expert EXIN- APM Group 2009

PRINCE 2 APMG 2013

NPTEL Certification in Machine Learning NPTEL, IIT Madras 2019 NPTEL Certification in Big Data Computing NPTEL, IIT Madras 2019 RELEVANT ORGANIZATIONAL EXPERIENCE

Organization Names

Client Served

Designations

Employment

Tenure

Worked at

ATOS

McGraw Hill, France GIT,

Nokia, IPSOft, Arago

Senior RPA Consultant,

Automation business analyst,

IT Automation Program

Manager, Business

Integrator, Global

Automation Process Owner,

Tower Service Manager, Bid

Manager

10-June-

2010

Till date

Mumbai,

Netherlands

Synechron Technologies

24X7 Real Media

NOC Lead

Aug

2009

June

2010

Pune

Patni Computers Ltd.

OMGEO Finance, Tiscali

Telecom, Virgin Telecom,

Visage Mobile

NOC Manager

Oct 2004

July

2009

Mumbai, US

UK

Transworks (India) Pvt.

Ltd.

Xerox Product Support

Technical Support

July

2004

Oct

2004

Mumbai

Stream Tracmail Pvt. Ltd.

HP Product support

Technical Support

Nov

2003

May

2004

Mumbai

Sun Infotech Pvt. Ltd.

Pinnacle ERP

Technical Support

June

2001

Oct

2003

Mumbai

Radical Technologies

BSES Website development

Web Developer

June

2000

May

2001

Mumbai

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