MA. XYRAH DJOIZ SENATO

Mobile: 009***********

E-mail: adbxr0@r.postjobfree.com

Rashid Bhakit Tower, Al Nahda 2 - Dubai,UAE

F&B HOSTESS

Seeking a challenging and rewarding position in food and beverage service where I could bring my broad skills, work experience, energetic and dynamic personality to the success of the operation.

PROFESSIONAL SKILLS

Good customer service and communication skills.

Goal-oriented and highly motivated.

Adaptability and ability to work under pressure.

Hardworking, team player and responsible.

Ability to do multi- tasking in a fast-paced working environment.

Ability to Work in Micros system

Speak English fluently and can speak basic Arabic language.

EXPERIENCE

HOSTESS

November 2018 to May 2019

Tanuki Japanese Restaurant - Bulldozer Group, Inc.

Dubai Mall, Dubai, UAE

JOB RESPONSIBILITIES:

Meets and greets guests coming to the restaurant - maintain very good and welcoming appearance.

Possess very good knowledge of the menu and ongoing promotions to promote with the guests.

Receives guests’ reservations over the phone and ensure to coordinate with the restaurant managers the details.

Ensure the tables’ set-up are done as per the standard.

Constantly coordinates with the restaurant manager guests’ feedback and comments.

Close coordination with the floor manager during peak hours to ensure table reservations are ready prior to guests’ arrival.

HOSTESS

February 2014 to April 2018

The Orchestra Cafe and Restaurant - Good Company, Inc.

Lebanese Restaurant

Dubai Mall, Dubai, UAE

JOB RESPONSIBILITIES:

Took charge of group bookings, outside catering and events.

Received booking enquiries and reservations

Answered telephone enquiries from guests.

Coordinated group bookings and reservations to kitchen team and ensured special requests are given attention.

Greeting arriving guests politely and escorting them to their respective tables and ensuring that they seated comfortably.

Making sure that guests are well served and in a timely manner.

Making sure that all menus are clean and in good condition.

Ensuring that entry doors are clean and in order.

Checking call reservations and answering messages through emails to ensure that all reservations are catered well.

Coordinated private parties booked in the restaurant.

Monitored daily kitchen cleanliness and orderliness.

Always make sure that dining area, bathrooms, entryway, and ensuring that cleanliness is well maintained.

Checked on guests while dining on their comfort and quality of services provided.

Logged customer feedback and complaints and coordinated with the management.

RECEPTIONIST

Affiliated Renewable Energy Centre

Iloilo City, Philippines

JOB RESPONSIBILITIES:

Meet and greet guests and assist them with their appointments/meetings with team members.

Answered incoming calls and direct them to the concerned staff.

Received and distributed incoming faxes.

Sent faxes on behalf of the team members.

Maintains office and pantry supplies.

Booked air tickets and hotel accommodation for the office staff.

Maintained office petty cash and raise weekly report for approval of the office manager.

Booked restaurant reservations and catering services for the office team and other events. Coordinated with other departments on-going administrative tasks under the supervision of the office manager.

EDUCATION

Bachelors of Science in Tourism Management: 2005 -2009

Central Philippine University

Iloilo City, Philippines

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