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Desktop Support Data

Davis, CA
February 23, 2020

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Aaron Parra 951-***-**** GitHub: AMParra LinkedIn: aaron-parra


University of California, Davis (Sept 2016 – Dec 2018) B.S. in Computer Science

Norco College (Sept 2013 – June 2016)

Associate Degree in Computer Science

Relevant Coursework/Skills

Math: Discrete Math, Number Theory, Combinatorics, Probability Theory, Abstract Math Computer Science: Data structures (C++), Theory Computations (C++), Computer Architecture (C++), Software & Obj- Oriented Prg (Java), Machine Dependent Prg (Assembly, C), Computing Networking (Python, C++), Operating Systems

(C), Functional Programming (Java, Haskell, Prolog, Lisp) Software: InfoBlox, Active Directory, SCCM, ServiceNow, Adobe Suite, Windows OS, Mac OS, Group Policy Projects

Automated Flight Check-in (Fall 2019 – Personal)

A program that receives input from the user to automate the chech-in process for any specified airline. It takes in the time of day, full name and the check-in number for the flight. Then when the time occurs, a web browser opens up to the airlines website and inputs all of the data. Uses selenium library. (Python3) Disney Wait Times (Summer 2019 – Personal)

A web scraper that imports data into an excel file using pandas (Python Data Analysis) library, xlrd (data extraction from Excel spreadsheets) library, csv (file reading and writing) library, numpy (scientific computing), bs4 (Beautiful Soup for html/xml files) to gather years of wait times and analyze the data to predict the upcoming days. Written in Python3 Simple Shell (Fall 2018 – School)

Executes user-supplied commands with optional arguments; offers a selection of built-in commands; redirects the standard input or standard output of commands to files; pipes the output of commands to other commands; put commands in the background; handles a history of recent commands. Written in C using only the standard functions provided by the GNU C library

Small Web Proxy Server (Summer 2018 – School)

Logs HTTP requests and responses to the command line as well as some status messages regarding the proxy server itself. These messages can be used to help troubleshoot any issues a user runs into. Written in Java Predictive Programming Project (Summer 2018 – School) A web scraper that takes links and filters the results according to the input. When given an unknown document, it predicts the original source with high accuracy (>90%). Tested with past course material and years old homework archived by the University. Written in R


Business Technical Support Analyst (June 2019 – Current) Davis, CA, California National Primate Research Center Provide support for different email protocols, such as POP3, IMAP and Microsoft Exchange services. Support physical and logical disk management for Windows and Linux servers. Assimilate technical concepts, terms and Standard Operation Procedures. Configure Linux and Windows desktops and servers including peripheral connectivity and security. Experience developing and applying creative and innovative concepts to problem resolution. Uses Active Directory to maintain 300+ users on a domain, SCCM to manage the user's computers, demonstrate customer friendly support on machines that have Windows 7, Windows 10. Mac OS.

Desktop Support Student Position (April 2017 – June 2019) Davis, CA, California National Primate Research Center Displayed interpersonal skills to provide computer consulting for a department with >350 users. Effectively researched and solved hardware and software problems in a timely manner. Restored >250 Mac and PC computers to standard image. Handled difficult clients with respect and composure to provide professional and courteous service.

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