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Customer Service Manager

Location:
Patna, Bihar, India
Posted:
February 23, 2020

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Resume:

CURRICULUM VITAE

RAM SAKAL PODDAR

Email ID: adbxmd@r.postjobfree.com

Mob: +91-977*******

OBJECTIVE:

To contribute towards the organization with full dedication and sincerity by honest approach, hard work and focus to achieve success in professional field.

PERSONAL PROFILE:

Name : RAM SAKAL PODDAR

Father’s Name : Mr. Kuseshwar Poddar

Permanent Address : Vill. + P.O. Pllkhi Gajpati

Dist. Muzaffar pur (Bihar)

Date of Birth : 01.04.1973

Gender : Male

Marital Status : Married

Nationality : Indian

Language Known : Hindi, English, Oriya, Bengali and Bhojpuri

ACADEMIC:

Matriculation Passed from Sangha Mitra Vidyalaya (West Bengal Board)

Diploma in Electrical from UP.

TECHNICAL SKILL:

Product Knowledge : All type of domestic Electric fans, Home appliances

Cables and Industrial switch gears.

Operating System : Windows, XP, Windows 7.

JOB KNOWLEDGE:

Initial Job profile was production, Quality control based & secondary customer support.

PROFESSIONAL SUMMARY:

Wining trust & provide best customer support to delight

Aptitude for learning new things

Capable of doing independent and collaborative work

Hard working and punctuality to achieve goals in life.

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PREVAILING STATUS RELATED TO ASSIGNMENT:

Now working as a capacity of Asst Manager ( Branch Service Head-Patna) in HAVELLS INDIA LTD.

Since 01.04.2004 to 1.4.2008 at Kolkata and hence to till date in patna.

PREVIOUS ASSIGNMENT:

Worked as a capacity of QCI under SPJ Industries Pvt. Ltd. At Kolkata, Brand Name NOVA, Associate Organization of renounced brand SEC, Product range all type of electric fans as well as Railway Carriage fan.

Under Quality Management system function of Management Representative (MR) was initiated.

JOB RESPONSIBILITIES UNDER PRESENT ASSIGNMENT:

Monthly Summary report to Higher Management

Monitoring franchisee and service Technicians regarding continual up gradation of customer service to achieve optimum satisfaction of customers and dealers

Route cause analysis of complained and feed back to higher Management for corrective action.

Monitoring of product performance and intimate to top Authority

Control of spare parts Management

Warranty / Guarantee tracking

Call login and Allocation

Handling of claim

Reduce of operative cost

Revenue collection against out of Guaranty product.

Date:

Place:

Signature

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