RAM SAKAL PODDAR
Email ID: firstname.lastname@example.org
To contribute towards the organization with full dedication and sincerity by honest approach, hard work and focus to achieve success in professional field.
Name : RAM SAKAL PODDAR
Father’s Name : Mr. Kuseshwar Poddar
Permanent Address : Vill. + P.O. Pllkhi Gajpati
Dist. Muzaffar pur (Bihar)
Date of Birth : 01.04.1973
Gender : Male
Marital Status : Married
Nationality : Indian
Language Known : Hindi, English, Oriya, Bengali and Bhojpuri
Matriculation Passed from Sangha Mitra Vidyalaya (West Bengal Board)
Diploma in Electrical from UP.
Product Knowledge : All type of domestic Electric fans, Home appliances
Cables and Industrial switch gears.
Operating System : Windows, XP, Windows 7.
Initial Job profile was production, Quality control based & secondary customer support.
Wining trust & provide best customer support to delight
Aptitude for learning new things
Capable of doing independent and collaborative work
Hard working and punctuality to achieve goals in life.
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PREVAILING STATUS RELATED TO ASSIGNMENT:
Now working as a capacity of Asst Manager ( Branch Service Head-Patna) in HAVELLS INDIA LTD.
Since 01.04.2004 to 1.4.2008 at Kolkata and hence to till date in patna.
Worked as a capacity of QCI under SPJ Industries Pvt. Ltd. At Kolkata, Brand Name NOVA, Associate Organization of renounced brand SEC, Product range all type of electric fans as well as Railway Carriage fan.
Under Quality Management system function of Management Representative (MR) was initiated.
JOB RESPONSIBILITIES UNDER PRESENT ASSIGNMENT:
Monthly Summary report to Higher Management
Monitoring franchisee and service Technicians regarding continual up gradation of customer service to achieve optimum satisfaction of customers and dealers
Route cause analysis of complained and feed back to higher Management for corrective action.
Monitoring of product performance and intimate to top Authority
Control of spare parts Management
Warranty / Guarantee tracking
Call login and Allocation
Handling of claim
Reduce of operative cost
Revenue collection against out of Guaranty product.
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