As a business professional, I have partnered with organizations in telecommunication, hospitality, retail, transportation and engineering industries, operating across the globe. In my 15-year long career, which spans over 3 continents and 6 countries, I’ve helped organizations, ranging from small start-ups to Fortune 14, meet their current and future people challenges. My work ranges from Leadership Development to Succession Planning, OD & Change Facilitation to Performance Management and Employer Branding to Social Media Strategy. AREAS OF EXPERTISE
Leadership Development * Succession Planning * Talent Management * CEO Succession * Performance Management * HR Strategy * Organizational Learning Strategy * Organizational Development & Change Facilitation * Team Engagement * Coaching & Mentoring * Employer Branding & Employer Value Proposition * Social Media Strategy * New Hire & Leadership Orientation & Onboarding * Competency Modeling * Data Science CAREER HISTORY
Federated Co-operatives Limited (FCL), Saskatoon, SK 2019 – Current Director Organizational Development & Learning
Led the People Development function of $11 billion, multi-commodity, Co-Operative, leading a team of 14 and managing a budget of over $3.5 million.
Developed and implemented INSPIRE – the CO-OP Leadership Experience by strategizing and streamlining organization’s Leadership Development activities under one umbrella
Strategized multi-year development plan for retail CEOs and General Managers for 171 Co-Operatives across Western Canada
Developed and launched framework for Accelerated Development of succession candidates
Created framework to offer external coaching services for the retails larger than $200 million revenue
Provided leadership to the design, delivery and administration of tactical career development program, ADVANCE in 8 commodities and 3 career levels
Crafted and implemented CO-OP Mentorship Philosophy to develop internal mentors
Revised Education Assistance Program for better alignment with the changing business needs. Zakaaft Consulting, Toronto, ON 2016 – 2019
After spending decades helping organizations in different industries across the globe as an internal consultant, I went solo to serve organizations as an outsider. My role primarily focused on providing organizational development/change and leadership development services.
Onboarding and performance management process development for a transportation organization – Toronto
Off-shore operations center setup and talent development for a transportation company – Toronto
Customer experience programs, including all on-line surveys, for a technology start up – New Jersey
Leadership competency planning for an American healthcare provider – New Jersey
Employer branding and cultural change of a technology startup – New Jersey
Organizational transformation of one of the leading hospitality groups – Islamabad
Alignment of Talent Management, Compensation & Learning strategies and Engagement/Change planning of a healthcare organization to support a merger – Ottawa. Calgary Co-operative Association Limited, Calgary, AB 2013 – 2016 Leadership Development Manager
Led the Talent Management and Leadership Development functions of $1.2 billion community member-owned organization to design and implement talent management, career development and change management programs.
Implemented an integrated Talent Management Process to support Succession of 14 strategic positions by assessing 300+ managers (& preparing Careers Paths of 20%) to support 7 lines of business
Partnered with a Business School to develop Retail Leadership Development Program for future leaders
Spearheaded Change Management initiatives to support new product launches, new store openings, new software implementation, and store renovations
Reengineered Employee Engagement by redesigning engagement survey, engaging new survey vendor and conducting organization-wide engagement action plans and specific interventions
Performed action research through internal & external surveys and focus groups to support Employer Branding initiative, leading to a new Employer Value Proposition – “Heart at Work, Hard at Work.” Verizon Communications, Basking Ridge, NJ 2008 – 2013 Talent Development and Communications Manager
Led the talent development efforts of VDMS (Verizon Digital Media Services), a newly created start up organization within Verizon.
Strategized VDMS Learning Needs and developed customized learning roadmaps for the 17 functional areas and 52 job families to address short term and long term learning needs of the organization
Planned, designed and Project Managed Development & Delivery of product specific, function related and industry explicit learning modules for new hires & employees in different functions – PMO, IT, & Operations
Revamped new hire orientation to drive more targeted & impactful learning experience for new team members
Designed and developed case studies, simulation exercises, product specific “pitch” and product platform demo to create 4-day training workshop for VDMS Sales Team. Talent Management Specialist (Verizon)
Supported the enterprise in talent management and employer branding strategy development, governance and metrics – leading the organization to the 22nd spot on BusinessWeek’s “Best Places to Launch a Career” in 2009.
Strategically positioned Verizon Careers as one of the pioneers in the social media
Project managed induction and orientation of 528 enterprise wide interns. Developed assessment model to identify potential and used action research to make recommendations for the program enhancement
Developed an online onboarding system to enhance new hire experience and to ensure day one productivity
Introduced more interactive contents at the enterprise careers site for enhanced user experience, leading to over 100% increase in website traffic
Generated metrics and prepared periodic executive talent communications for the Board of Directors and Verizon Leadership Council to engage executives into the current talent management trends. Talent and Leadership Development Intern (Verizon) Acquired valuable knowledge of C-Suite Development through managing projects related to CEO Succession, Executive Education, and Talent Management in a dynamic environment.
Supported the design of “C-Suite Development Model” for top 25 executives focusing exclusively on 5 development areas, in line with organization’s need for CEO succession
Developed Executive Education Curriculum for the year 2008-2009 in liaise with corporate education providers; aligning Executive Development activities with organization’s 6 imperatives for the year
Analyzed current Talent Management Dashboard and made recommendations to better align Talent Management efforts with business strategy by adding strategic measures. Organizational Development and Change MGMT Intern – Nokia, Helsinki, Finland 2007 – 2007 Gained a rich insight into the role and purpose of Organizational Development in a world class global organization including the connection between change management and engaging people around key business changes.
Supported the Nokia Way Jam Project (mass engagement process to support Nokia Strategy implementation) by developing value implementation exercises, taking part in, and organizing sense making sessions
Assisted the LtY (Listening to You) development, Nokia’s employee engagement survey which is focused to measure emotional and rational commitment of Nokia communities
Developed a change management portal in line with “transition curve” to support Nokia/Siemens Network. Training and Development Manager – Descon Engineering Ltd., Lahore, Pakistan 2003 – 2006
Designed and delivered soft skilled training programs to develop leaders and future project managers
Led the set up of corporate university, DPMI, to address organization’s Project Management needs
Initiated Talent Management process, Executive Vitality Dashboard, to identify and develop high potentials. EDUCATION
Master of Human Resource Management – Rutgers University New Brunswick, NJ, USA 2006 - 2008 Master of Business Administration – Arkansas State University Jonesboro, AR, USA 1995 - 1997 Certificate in Data Science – IBM Watson Online 2019