SHEIKH CHAM

**** ******* ** ** ● Bronx, NY ***** ● 718-***-**** ● adbxis@r.postjobfree.com

TECHNICAL SUMMARY

Software: Deployed MS OS 10/7, MS Office 365, MS 10/13, MS Outlook, MS Visio, MS Project, Adobe, VoIP Phones, MS Exchange 2016, WMS, VMWare, Mac OS, Cisco Application Networking, PC migration, Active Directory tools

Hardware: Support PC desktops, laptops, tablets, phones, motherboards, routers, switches, cables, printers, scanners,

Peripherals and device networking

PROFESSIONAL EXPERIENCE

NYC HUMAN RESOURCES ADMINISTRATION/HASA MIS New York, NY

Computer Support Technician, CUNY Internship 2015 - Present

Troubleshoot, diagnose, maintain and ensure the functionality of software and Hardware for 2 HASA sites

Contact Technical Services, Production Services, Systems Development and other MIS staff, when their expertise is required to correct problems and ensure tasks are done

Instruct, demonstrate to staff the proper usage of complex network operating system and related program applications

Assist users to access HASA Support page to report issues with HASAWEB application and other application issues

Assist HASA Trainers by setting up training room with laptops, projector and ensure all PC’s are working

Collaborate with LAN Admin to resolve issue with MS outlook 2010, 2016, Office 365 and network issues

Assist staff with VOIP phone issues

Assist MIS tech team to collect staffs info, PC’s info and back up staff files for PC’s upgrade

Train new students

EVENTS NETWORK SERVICES New York, NY

Networking/IT Support, Freelance 2005 - 2015

Configured routers, switches for networking connectivity with Cisco equipment

Maintained servers, troubleshoot problems with hardware, software, and peripherals

Installed software and configure wireless devices

Monitored inventory and repair equipment

TECHNICAL CAREER INSTITUTES New York, NY

Computer Technician, Work Study 2005 - 2015

Set up computer equipment in classrooms and offices, configure Cisco routers and switches

Provided assistance in use of technology equipment: Install Mac OS and MS OS including browsers, system utilities and MS Office, also configure workstations and servers

Performed crimping, punching UTP cables, and networking

Troubleshoot, update systems, upgrade hardware and software

EDUCATION

New York City College of Technology, CUNY Brooklyn, NY

Bachelor of Technology in Computer Systems June 2019

Associate in Applied Science in Computer Information Systems June 2015

TCI College of Technology New York, NY

Associate in Applied Science in Networking Technology April 2013

Associate in Occupational Studies, Industrial Electronics Technology-Com-Track April 2005

CERTIFICATIONS

Electronics Technicians Association: Certified Electronics Technician April 2013

Electronics Technicians Association: Network Systems Technician March 2013

Electronics Technicians Association: Wireless Network Technician October 2013

Computing Technology Industry Association (CompTIA): Networking+ certification December 2012

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