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Manager Customer Service

Location:
Hollywood, FL
Salary:
Salary estipulated by the company.
Posted:
February 22, 2020

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Resume:

NORMA I. GUADALUPE

*** *. ******* **. ********* Fl, 33021 · 787-***-**** / adbxih@r.postjobfree.com

To Obtain a challenging position in an organization with professional growth. Professionally I’m trained and prepares to face new challenges, but always willing to learn, and obtain new Knowledges.

EXPERIENCE

07-15-1989 – PRESENT (30 YEARS OF HIGH-QUALITY SERVICE TO THE SAME COMPANY)

GENERAL MANAGER, Arcos Dorados, Mc Donald’s

Administrate entire Restaurant of two and a half million dollar a year, Including generate purchase orders every two days, receive the purchase orders, organize the purchase by dates, make the store inventory every fifteen days in a acceptable percent, make closings and openings shifts, teach the employees to maximize production to meet the commitment, keep high standards levels of productivity in the P & L Actual Vs. Plan USD, food sales transactions, food inventory, controllable percent of food, make the weekly Pay Roll, training managers, trainings employees, make sure the building run in optimal levels. In other functions of my 30 years of experience as a General Manager with the corporation, a have the opportunity to collaborate directing restaurants with negative numbers turning the sames in positive numbers. In addition also we have work with Humans Recourse Department doing interview and recruiting employees.

06-15-1984 – 1988

REGISTER NURSE, Pediatric Hopsital of Puerto Rico

Taking care of the children was sick with cancer and tray to make them feel conftable and administrate the medication on time and the quimotherapy to them, to give then a better quality of life.

EDUCATION

06-15- 1984

REGISTER NURSE, INTERAMERICAN university of puerto rico

02-15- 1992

MC DONALD’S HAMBURGER UNIVERSITY OF MC DONALD’S, STATE OF CHICAGO

This academic course had the purpose to training and certify in advance operation; you have to run business and qualify us to keep the production standards in optimum levels and give to our customers a high customer service. Our motto is quality, service, cleanliness and value of your money.

SKILLS

Computers

Cashier

Full Bilingual (English and Spanish)

Accounting

Leadership

Seriousness and Respect

ACTIVITIES

I feel passion to help homeless people, by the way I’m a Federal Chaplain and I use this tool to help people in need and I do too a missionary work, like collecting food, clothing, and first necessity articles. I like to make exercises and dedicate time with my family.



Contact this candidate