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Customer Service Care

Levittown, PA
February 22, 2020

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Tynisha Stevenson

Philadelphia, PA *****


Work Experience

Member Relations Representative

Health Partners - Philadelphia, PA

December 2014 to August 2019

Educate callers about Health Partners’ plan with the intent of retaining members and addressing gaps in care and supporting care coordination through appointment scheduling, transportation assistance, and referrals to care coordinators as necessary

Answer eligibility, benefits and provider inquiries

Assuring that members receive service, use the plan correctly and gain a high level of satisfaction with the plan.

Patient Clerk

The Children's Hospital of Philadelphia - Philadelphia, PA

April 2008 to December 2014

Created Patient Chart: assigned Medical Record Numbers, verified demographics, insurance information.

Documented patient care services by copying notes created by the Physicians and Nursing staff.

Maintained patient confidentiality.

Data entry/ Via Microsoft excel spreadsheets.

Faxed, scanned, and emailed patient records as requested by providers.


Dental Care, Dr. Williams Dental Practice - Philadelphia, PA

April 2003 to March 2008

• Greet patients and verified demographics.

• Triaged incoming all calls.

• Performed clerical duties.

• Served as Liaison between Office and Insurance Companies regarding insurance coverage.

• Sent payment notifications to insurance companies and patients.

• Scheduled patient appointments.


Diploma in Education

George Washington High School

June 2002



• Call Center

• Customer Care

• Customer Service

• Medicaid

Additional Information

• Outstanding customer service skills. Excellent leadership skills

• Efficient problem solver with the qualifications to ensure timely resolutions

• Proficient in MS Office and Office Automated Equipment

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